Air Force Personnel Center officials are expanding automated notifications to airmen of personnel actions requiring them to sign Active Duty Service Commitment acknowledgement statements.
The automated ADSC notifications were successfully tested in November 2011 for more than 800 airmen selected for intermediate and senior developmental education courses.
Since February, more than 2,200 airmen have received ADSC notifications via e-mail for ADSC-incurring events related to professional military education, advanced pilot and navigator training, technical training, officer and enlisted promotions and permanent change of military stations.
“Our initial testing of the new automated ADSC notification system was a huge success for AFPC because we were able to directly contact members to sign an Air Force Form 63 instead of delegating this responsibility to local force support squadrons and military personnel sections to perform the same task,” said Lt. Col. Jenise Carroll, AFPC’s Total Force Service Center operations division chief. “We are leveraging modern technology to make the ADSC process faster, smarter and more efficient.”
Airmen incur active duty service commitments when the Air Force gives them opportunities to develop and grow through PME and other educational courses. In 2009, the Air Force Audit Agency evaluated the Air Force’s Military Education Repayment Program and concluded the service lost nearly $5 million in education investments during academic years 2006 and 2008.
Automating the ADSC process ensures members clearly understand their obligation to serve a specific period of time as a result of the Air Force’s investment. Another benefit of the improved process is preventing delays in the member receiving orders and any allowances.
“The Air Force has had issues getting Active Duty Service Commitment forms signed by individuals for years,” said Col. James Davis, AFPC’s TFSC director. “The new ADSC process allows us to be more proactive in identifying when airmen need signed ADSCs on file to accept new assignments or attend different education and training opportunities.”
The automated ADSC notification process was developed as part of a series of business process reviews being to streamline Air Force personnel programs and services. Additional programs may be considered for automated solutions once these reviews are completed by AFPC officials.
“The new process significantly reduces our overall workload and allows us to provide a quicker response and complete more ADSCs actions,” said SrA. Christina Carter, AFPC’s TFSC ADSC management section supervisor. “Our team can now spend more time focusing on developing efficient processes to improve customer contact and address any questions that may arise.”
For more information on personnel services and self-service applications, visit the Air Force Personnel Services website at https://gum-crm.csd.disa.mil.