Air Force

June 22, 2012

Total Force Personnel Services Customer Experience survey launches June 22

by TSgt. Steve Grever
JB San Antonio-Randolph, Texas

Air Force officials will distribute an online survey June 22 to to solicit feedback about user’s experiences using the myPers-Total Force Service Center and myPers website.

Thousands of Regular Air Force, Air National Guard, Air Force Reserve and civilian members will be asked for their participation in the survey.

Mary McAfee, the quality assurance project lead at the Air Force TFSC, said the survey will run for 60 days and give personnel officials direct comments from their customers.

“This survey will help us understand our customers’ habits and needs and how well we’re meeting their expectations,” McAfee said. “We will use the feedback to develop and implement improvements, revise procedures and make note of where we are successful so we can replicate those successes.”

Officials encourage all total force members to participate in the survey to enable Air Force leaders to gauge the effectiveness of the myPers-TFSC.

“The Air Force vision for personnel services and the myPers-TFSC is to offer more online applications and information so our members can use myPers for as many of their personnel service needs as possible,” McAfee said. “We want to automate personnel processes from start to finish and consolidate where possible to the myPers-TFSC.”

The myPers-TFSC and myPers website seamlessly mesh Air Force online personnel services, telephone and transaction support capabilities to provide first-class personnel support to total force Airmen.

For general information about personnel services and programs, visit https://mypers.af.mil.




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