Health & Safety

March 31, 2012

AFSO21 works on reducing ER visits

by Staff Sgt. Darlene Seltmann
56th Fighter Wing Public Affairs

Tricare Regional Office West recently identified Luke as having one of the highest emergency room visit rates in Tricare’s western region. Because of the high number of emergency room visits, which average 800 to 900 a month and cost roughly $500,000 during that time, the Air Force Smart Operations for the 21st Century set out to reduce the number of unnecessary visits and medical facility expenditures.

Family members visited the emergency room most frequently, and about 50 percent of those visits weren’t necessary.

“A random review for one week indicated that most of our beneficiaries were between ages 0 to 4 and 18 to 34 years of age,” said Maj. Edyta Haggard, 56th Medical Group group project manager.

AFSO21 held an improvement event Feb. 1 through 3, which brought together subject-matter experts from throughout the MDG.

This event focused on military treatment facility enrollees and their patterns of emergency room visits,” Haggard said. “However, this is a national problem and efforts to reduce emergency room rates require a shift in societal behaviors.”

The MDG continuously looks for ways to enhance their service by utilizing the lean healthcare concept, according to Chief Master Sgt. Monica Hill, 56th MDG superintendent.

It teaches how to make processes better, more efficient and effective without adding personnel or additional funding.

“As we all know the Air Force, as well as the budget, is getting smaller, so medical treatment facilities must find ways to use current manpower and resources to not only meet, but exceed the needs of their patients,” she said.

The new methods consist of changes to personalized care so patients want to use the medical facility.

“It is not about temporary changes, it is a complete, fundamental shift in the way we think about our customers, our workforce and our civilian partners,” Hill said.

The process is still a work in progress and won’t launch for another three months. The MDG is hoping to see results within a nine-month period.

“We believe that by decreasing emergency room visits we can positively affect our patients, provide comprehensive primary care, avoid medication errors and increase overall patient satisfaction,” Haggard said.

“We want to be the premiere healthcare choice for our beneficiaries,” Hill said. “We want to secure their trust and empower all patients to take an active role in their healthcare.”




All of this week's top headlines to your email every Friday.


 
 

 

Street Beat

The 56th Security Forces Squadron handled the following incidents April 13 through 19: Tickets Security forces issued citations for 16 moving violations. Traffic-related incidents April 15: Security forces responded to a warrant’s hit on a nonmilitary-affiliated civilian near the commissary parking lot for failure to appear on possession of marijuana by the Maricopa County Sheriff’s...
 
 

Street Beat

The 56th Security Forces Squadron handled the following incidents April 6 through 12: Tickets Security forces issued citations for 19 moving violations and eight nonmoving violations. Traffic-related incidents April 10: Security forces responded to a report of a minor two-vehicle accident at Bldg. 820 parking lot. There were no injuries. April 12: Security forces responded...
 
 

Justice Report

The following is a list of administrative actions issued at Luke Air Force Base in March: 56th Maintenance Group Articles 15 • A senior airman received nonjudicial punishment for soliciting another airman to falsify official documents. The individual received a suspended reduction to airman first class, forfeiture of $300 pay per month for two months...
 

 
7_150326-F-NQ441-007

Saving lives at home …

Senior Airman Grace Lee Staff Sgt. Steven Stein, 56th Civil Engineer Squadron requirements and optimization electrical subject matter expert, donates blood for the United Blood Services drive March 26 at Luke Air Force Base. Do...
 
 

Street Beat

The 56th Security Forces Squadron handled the following incidents March 30 through April 5: Tickets Security forces issued citations for eight moving violations and one nonmoving violation. Nonemergency responses March 31: Security forces responded to a report of a nonmilitary-affiliated civilian driving drunk at South Gate. Security forces witnessed the individual drive erratically into the...
 
 
Senior Airman 
DEVANTE WILLIAMS

Sexual Assault Awareness Month under way

Senior AirmanDEVANTE WILLIAMS Evelyn Perez, 56th Fighter Wing Sexual Assault Resource Center assistant, speaks with first-term Airmen March 24 at the SARC office about sexual assault and bystander intervention at Luke Air Force...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin