Air Force

June 29, 2012

Learning ‘moving rules’ makes for better PCS experience

Courtesy of 56th Fighter Wing Legal

Last summer was a busy moving season, and this upcoming season promises to be the same for Airmen making a permanent change-of-station move.

To alleviate any potential loss or damage to household goods, members who are moving should learn the rules under which household goods are moved, and prepare for a potential moving claim.

Long before the transportation service provider steps foot into the home, members should take stock of what they own and the condition it’s in. Taking digital photos or a video of high value items and family heirlooms is key. Members should consider keeping their most precious items in their possession during the move.

It may also be a good idea to have a professional appraisal done for items that are difficult to value, such as collectables or antique furniture. A professional appraisal establishes the value of the item and can be used in the claims process to help establish any loss in value should the item arrive damaged from the move.

The appraisal can come in handy if the items are damaged in the move, but also in the event of fire or theft. These items can also be placed on the TSP’s high value/high risk inventory list, which adds an extra layer of protection.

Unfortunately, damage does occur on occasion. If that becomes the case, members should be aware that their property is covered under the provisions of the Full Replacement Value legislation enacted by Congress in 2006. This means that TSPs are required to pay the full replacement value of any items missing or destroyed during the move. The TSP also has the option of replacing or repairing the item, if possible. If the TSP opts to repair the item, it is also responsible for contacting a repair firm, unlike pre-FRV moves when the member was responsible for tracking down a repair firm.

The FRV program is an important benefit for Airmen and comes with some changes to the process of which many are unaware.

First, most Airmen will be required to use the Defense Personal Property System for the claims process. DPS can be accessed online at http://www.move.mil. The FRV program also requires Airmen to deal more directly with the TSP.

For example, the loss/damage report that lists damages and losses Airmen discover after the TSP has completed delivery goes directly to the TSP through DPS. Members should keep in mind that filing a loss/damage report is not the same as filing a claim. The loss/damage report simply puts the carrier on notice that an Airman has discovered additional damage or loss since delivery. The loss/damage report must be received by the carrier within 75 days of delivery. Failure to meet the 75-day deadline could result in no reimbursement for loss or damage to those items not noted at the time of delivery.

Under the FRV program, members are required to file a claim directly against the TSP. This claim must be made within nine months of delivery of household goods in order to receive FRV. If the nine-month deadline is missed, the member can still file a claim up to two years from the delivery date but would receive only depreciated valuation.

If a member is not happy with how the claim processing is proceeding, the claim can be transferred to the Air Force Claims Service Center 30 days after filing against the TSP. The AFCSC is a consolidated claims operation with claims professionals who can assist members through the claims process.

Additionally, members negotiating with a TSP can seek assistance by contacting the AFCSC for support.

Finally, if a member receives an offer from a TSP that seems unfair, the member can transfer the claim to the AFCSC. The AFCSC can only pay depreciated valuation in most situations. However, after paying the claim, the Air Force will file an FRV claim against the responsible TSP and may be able to pay any additional award recovered from the TSP. The AFCSC currently has a 98-percent recovery rate against TSPs.

For more information, call (877) 754-1212 and press “1” to speak with an expert. Alternatively, members can e-mail the AFCSC at AFCSC.JA@wpafb.af.mil, visit https://claims.jag.af.mil, or go to Facebook and search for “Air Force Claims Service Center.”




All of this week's top headlines to your email every Friday.


 
 

 
Airman 1st Class James Hensley

Luke cuts ribbon on F-35 Academic Training Center

Airman 1st Class James Hensley Gen. Robin Rand, Air Education and Training Command commander, cuts the ceremonial ribbon Oct. 9 marking the completion of the academic training center building at Luke Air Force Base. The buildin...
 
 
Forino_J

U.S., Singapore partnership standout

Lt. Col. John Forino Aug. 9 marked the 49th anniversary of Singapore’s independence. The 425th Fighter Squadron is an operational squadron comprised of elite U.S. Air Force and Republic of Singapore air force personnel design...
 
 
shirts-graphicbw

‘Guts’ required to enforce standards

A few years ago, a fellow senior NCO requested I talk to her subordinate about her appearance, specifically pertaining to her hair. Naturally, I asked about what the issue was and why she couldn’t have a discussion with her o...
 

 
141008-F-HT977-008

Airmen get new ‘Community Commons’

Renovations on Bldg. 700, which houses the Health and Wellness Center, will take place April 2015 through spring 2016 at Luke Air Force Base. Subway and the barbershop will remain open during construction. Other amenities, such...
 
 

News Briefs October 17, 2014

Keep good mental health Calling all Airmen! Sleep disturbances such as insomnia and nightmares can affect people personally and professionally. Reaching out to a medical provider is a step in the right direction to good health. Courtesy of the 56th Medical Group Haunted house The 56th Mission Support Group is featuring Operation: Haunted Block House...
 
 

THUNDERBOLT OF THE WEEK

Jessica Behrens 56th Medical Support Squadron Pharmacist Hometown: Seneca, Missouri Years in service: Three Family: Husband, Chris; daughter, Katelyn, 2; son, Levi, 5 months Education: Bachelor’s degree from University of Arkansas and doctor of pharmacy from Creighton University, Omaha, Nebraska Previous assignments: Pensacola Naval Air Station, Florida; Vance Air Force Base, Oklahoma; Spring...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin