Health & Safety

September 21, 2012

Improved system puts bug in ear about referrals

The Military Health System recently implemented a new referral reminder system for patients assigned to Luke Air Force Base Outpatient Clinic primary care managers who have a referral for specialty care. The new referral reminder system, implemented in July, will help identify incomplete referrals and improve receipt of medical records by the clinic after specialty care has been provided.

Patients assigned to Luke Outpatient Clinic PCMs who are referred for specialty care will receive automated calls reminding them to make an appointment with a specialty provider. TRICARE beneficiaries enrolled to Luke Outpatient Clinic PCMs can expect a telephone call to the number they have listed in the clinic’s medical record system. Patients should expect to receive four automated telephone calls at 20, 60, 65 and 75 days.

Patients will continue to receive automated calls for each referral written for them until they take action to interrupt the automated call schedule. The automated call schedule can be interrupted by responding to the automated call survey, or contacting the referral management center at (623) 856-9382 or 9396 and reporting a specialty care appointment date and the name of the civilian specialist with whom the appointment has been made. The call schedule can also be interrupted by calling the RMC and informing them you do not plan to use your referral.

Reporting your civilian specialty care appointment to the RMC will assist the referral office in obtaining your records from your civilian specialist visit. When specialty care medical records are available to your MTF provider, you receive care without delay and help maintain a high level of continuity of your medical record.

Continue to notify TriWest of the appointments you make by calling (888) TRIWEST (888) 874-9378. For more information, call the RMC.

 




All of this week's top headlines to your email every Friday.


 
 

 
Senior Airman 
DEVANTE WILLIAMS

Luke host 4th annual bodybuilding competition

Senior AirmanDEVANTE WILLIAMS Abraham Purdy, 56th Operations Support Squadron air traffic control apprentice, and Jonathan Maytes, civilian, pose for the judges Aug. 15 during the Luke Air Force Base bodybuilding competition. W...
 
 

Street Beat

The 56th Security Forces Squadron handled the following incidents Aug. 17 through 23 at Luke Air Force Base: Tickets Security forces issued citations for 18 moving violations and two nonmoving violations. Traffic-related incidents Aug. 20: Security forces responded to a report of a minor vehicle accident involving a government vehicle and fixed object adjacent to...
 
 

Justice Report

The following is a list of Articles 15 and administrative actions issued in July at Luke Air Force Base: 56th Operations Group Articles 15 • An airman first class received nonjudicial punishment for stealing a Blue Ray DVD player from the dorm common area. The individual received a suspended reduction to airman, suspended forfeiture of...
 

 

Street Beat

The 56th Security Forces Squadron handled the following incidents Aug. 10 through 16 at Luke Air Force Base: Tickets Security forces issued citations for 14 moving violations. Traffic-related incidents Aug. 14: Security forces responded to a report of a major two-vehicle accident at Bldg. 1130 parking lot. There were no injuries. Emergency responses Aug. 13: Security...
 
 
Airman 
PEDRO MOTA

New fitness weapon at gym

AirmanPEDRO MOTA Astrid Cob, Luke Air Force Base Bryant Fitness Center instructor, guides Pandora Campbell with a Tabata exercise at Luke. The Tabata method is very short bursts of high intensity exercise, followed by short res...
 
 
Senior Airman
JAMES HENSLEY

Summer safety prevents drownings

Senior AirmanJAMES HENSLEY Michael Ketterer, 56th Force Support Squadron lead lifeguard, practices a rescue technique Aug. 4 at Silver Wings Pool at Luke Air Force Base. Lifeguards for the base pool are trained in CPR, first ai...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>