Health & Safety

September 21, 2012

Improved system puts bug in ear about referrals

The Military Health System recently implemented a new referral reminder system for patients assigned to Luke Air Force Base Outpatient Clinic primary care managers who have a referral for specialty care. The new referral reminder system, implemented in July, will help identify incomplete referrals and improve receipt of medical records by the clinic after specialty care has been provided.

Patients assigned to Luke Outpatient Clinic PCMs who are referred for specialty care will receive automated calls reminding them to make an appointment with a specialty provider. TRICARE beneficiaries enrolled to Luke Outpatient Clinic PCMs can expect a telephone call to the number they have listed in the clinic’s medical record system. Patients should expect to receive four automated telephone calls at 20, 60, 65 and 75 days.

Patients will continue to receive automated calls for each referral written for them until they take action to interrupt the automated call schedule. The automated call schedule can be interrupted by responding to the automated call survey, or contacting the referral management center at (623) 856-9382 or 9396 and reporting a specialty care appointment date and the name of the civilian specialist with whom the appointment has been made. The call schedule can also be interrupted by calling the RMC and informing them you do not plan to use your referral.

Reporting your civilian specialty care appointment to the RMC will assist the referral office in obtaining your records from your civilian specialist visit. When specialty care medical records are available to your MTF provider, you receive care without delay and help maintain a high level of continuity of your medical record.

Continue to notify TriWest of the appointments you make by calling (888) TRIWEST (888) 874-9378. For more information, call the RMC.

 




All of this week's top headlines to your email every Friday.


 
 

 

Fourth of July: Celebrate safely

On July 4th, America will celebrate its 239th birthday with festivities across the country. They may include fireworks, swimming, boating, camping, picnics, barbeques, consumption of alcohol and travel. “From 2009 to 2013 during the summer months of June through September, the Air Force had three fatalities,” said Ben Bruce, 56th Fighter Wing Ground Safety manager....
 
 

Street Beat

The 56th Security Forces Squadron handled the following incidents June 15 through 21: Tickets Security forces issued citations for six moving violations and two nonmoving violations. Traffic-related incidents June 17: Security forces responded to a report of a minor two-vehicle accident at the intersection of 143rd Avenue and Spad Street. An investigation revealed the driver of...
 
 
Staff Sgt. Staci Miller

Finding perfect shape takes out-of-box look

Staff Sgt. Staci Miller Senior Airman Grace Lee, 56th Fighter Wing Public Affairs, changed her definition of the perfect body for herself by getting a new perspective. Weight gain has been a constant struggle for me since I was...
 

 
6_121006-F-EC705-040

June: Men’s Health Month

AF promotes awareness of diseases in men Airman 1st Class Jordan Cook, 56th Medical Operations Squadron medical lab technician, takes blood from Karl Loving, retired Army major, during a men’s health expo at Luke Air Force Ba...
 
 
7_courtesy-photo

Don’t throw a fit — get fit

Courtesy photo It’s a controversial topic that has been brought up by many Airmen — changing the abdominal circumference standards on the Air Force fitness assessment test. After months of debate, it was decided by Air Forc...
 
 

Street Beat

The 56th Security Forces Squadron handled the following incidents June 8 through 14: Tickets Security forces issued citations for two moving violations and one nonmoving violation. Emergency responses June 8: Security forces and firefighters responded to a report of a child, age 3, locked inside a vehicle near Bldg. 942. The child was accidentally locked...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>