Health & Safety

September 21, 2012

Improved system puts bug in ear about referrals

The Military Health System recently implemented a new referral reminder system for patients assigned to Luke Air Force Base Outpatient Clinic primary care managers who have a referral for specialty care. The new referral reminder system, implemented in July, will help identify incomplete referrals and improve receipt of medical records by the clinic after specialty care has been provided.

Patients assigned to Luke Outpatient Clinic PCMs who are referred for specialty care will receive automated calls reminding them to make an appointment with a specialty provider. TRICARE beneficiaries enrolled to Luke Outpatient Clinic PCMs can expect a telephone call to the number they have listed in the clinic’s medical record system. Patients should expect to receive four automated telephone calls at 20, 60, 65 and 75 days.

Patients will continue to receive automated calls for each referral written for them until they take action to interrupt the automated call schedule. The automated call schedule can be interrupted by responding to the automated call survey, or contacting the referral management center at (623) 856-9382 or 9396 and reporting a specialty care appointment date and the name of the civilian specialist with whom the appointment has been made. The call schedule can also be interrupted by calling the RMC and informing them you do not plan to use your referral.

Reporting your civilian specialty care appointment to the RMC will assist the referral office in obtaining your records from your civilian specialist visit. When specialty care medical records are available to your MTF provider, you receive care without delay and help maintain a high level of continuity of your medical record.

Continue to notify TriWest of the appointments you make by calling (888) TRIWEST (888) 874-9378. For more information, call the RMC.

 




All of this week's top headlines to your email every Friday.


 
 

 

Why do they call it wisdom?

Capt. David Raper, 56th Dental Squadron dentist, performs a wisdom tooth extraction Aug. 13 in the dental clinic at Luke Air Force Base. Wisdom teeth are removed for reasons including infection, decay and cysts. The 56th DS provides active-duty members comprehensive dental care while supporting the readiness of the 56th Fighter Wing to respond to...
 
 

Street Beat

The 56th Security Forces Squadron handled the following incidents Aug. 11 through 17: Tickets Security forces issues citations for 24 moving violations and two nonmoving violations. Traffic-related incidents Aug. 13: Security forces responded to a report of a motorcycle accident at the intersection of Litchfield Road and Lightning Street. The motorcycle rider was transported by...
 
 
Staff Sgt. 
LUTHER MITCHELL Jr.

Entomology: Keeping food, base pest free

Staff Sgt.LUTHER MITCHELL Jr. Senior Airman Stephen Beeson, 56th Civil Engineer Squadron pest management journeyman, sprays pesticide around the perimeter of the entomology building Aug. 8. Entomologist perform a variety of dut...
 

 
140807-F-LC301-001

Safe children No. 1 priority

Keeping our children safe is the number one priority for parents, and with all the news involving school violence, how can parents feel more relaxed about dropping their children off at a place that is supposed to be secure and...
 
 

Street Beat

The 56th Security Forces Squadron handled the following incidents Aug. 4 through 10: Tickets Security forces issued citations for 15 moving violations and two nonmoving violations. Traffic-related incidents Security forces responded to a minor two-vehicle accident north of the Bong Lane and Mustang Street intersection. There were no injuries. Nonemergency responses Security forces responded to...
 
 
Courtesy photo

EFMP day camp inspires play, education

Courtesy photo Children stretch Saturday during the Exceptional Family Member Program Summer Day Camp at the Luke Air Force Base Youth Center. The event provided a time for children to enjoy activities while parents learned abo...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin