Health & Safety

September 21, 2012

Improved system puts bug in ear about referrals

The Military Health System recently implemented a new referral reminder system for patients assigned to Luke Air Force Base Outpatient Clinic primary care managers who have a referral for specialty care. The new referral reminder system, implemented in July, will help identify incomplete referrals and improve receipt of medical records by the clinic after specialty care has been provided.

Patients assigned to Luke Outpatient Clinic PCMs who are referred for specialty care will receive automated calls reminding them to make an appointment with a specialty provider. TRICARE beneficiaries enrolled to Luke Outpatient Clinic PCMs can expect a telephone call to the number they have listed in the clinic’s medical record system. Patients should expect to receive four automated telephone calls at 20, 60, 65 and 75 days.

Patients will continue to receive automated calls for each referral written for them until they take action to interrupt the automated call schedule. The automated call schedule can be interrupted by responding to the automated call survey, or contacting the referral management center at (623) 856-9382 or 9396 and reporting a specialty care appointment date and the name of the civilian specialist with whom the appointment has been made. The call schedule can also be interrupted by calling the RMC and informing them you do not plan to use your referral.

Reporting your civilian specialty care appointment to the RMC will assist the referral office in obtaining your records from your civilian specialist visit. When specialty care medical records are available to your MTF provider, you receive care without delay and help maintain a high level of continuity of your medical record.

Continue to notify TriWest of the appointments you make by calling (888) TRIWEST (888) 874-9378. For more information, call the RMC.

 




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