Health & Safety

February 8, 2013

Luke outpatient clinic will soon start using MiCARE to communicate with patients

Patients assigned to primary care managers at Luke Air Force Base Outpatient Clinic will soon be able to communicate with their PCM through a secure online email messaging service called MiCare. MiCare is an Internet-based Web portal with a confidential secure online email messaging service that allows beneficiaries to easily interact with their military healthcare team. Patients can receive lab results from their PCM, request medication refills and receive appointment reminders using MiCare.

MiCare significantly increases patient satisfaction and saves time. Patients can manage what information their providers see and help control their medical data. Patients can also communicate online about test results and access educational health resources. MiCare is designed to support effective communication between patients and healthcare teams and will be implemented Air Force-wide, so once registered, a patient will remain in the system — no matter where the Air Force takes them.

Air Force Medical Service anticipates enrolling as many patients as possible into MiCare and using secure email messaging as the primary form of communication between patients and their healthcare teams.

To register, all patients need to do is complete a MiCare registration form during their next visit to their PCM. Patients will also be given opportunities to enroll in advance of their next PCM visit over the next two months. Each patient will need to show a military identification card and provide basic information including name, date of birth, social security number, zip code and email address. To protect healthcare privacy, all adults, including family members must register in person to participate in MiCare. For pediatric patients, a parent must first complete their registration before they will be able to communicate with their child’s pediatric team. After the registration form is turned into clinic staff, an email will be sent for patients to complete their enrollment process online. Once the MiCare registration process is complete, confidential email messaging between patients and their provider may begin.

For more information, visit http://www.afms.af.mil/.




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