Health & Safety

January 24, 2014

TRICARE ends walk-in admin services at Luke

WASHINGTON — TRICARE military health plan service centers will end administrative walk-in services in the United States on April 1, Pentagon officials said.

While the 189 facilities, including the one at Luke Air Force Base, will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone, said Army Col. Steve Warren, Pentagon spokesman.

TRICARE service centers overseas are not affected, Warren said.

“The change will not — let me repeat that — will not affect any TRICARE medical benefit or health care service,” he said. “What it will do is allow the department to save $250 million over the next five years, allowing TRICARE to invest in more important services.”

Fifty percent of the visits to the centers are for in- and out-processing and requests to change primary care providers and the rest involve billing-related questions, officials said. The Defense Department spends roughly $50 million a year on these services and this type of customer service can be handled more efficiently by phone or online, they added.

TRICARE gets about 38,000 hits per day on its website. Officials have run tests to ensure the website and call center can handle the expected increase in volume.

The TRICARE service centers have been around since the 1990s, and contractors staff them, Warren said.

“This is being driven by the fact that technology has gotten so much better,” he said.

Customers who need the type of assistance that was being done in these walk-in service centers can quickly and efficiently receive help online or via phone, he said.

56th Medical Group patients still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to …” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

Beneficiaries can get more information and sign up for updates at http://www.tricare.mil/tsc.

56th Fighter Wing Public Affairs contributed to this article




All of this week's top headlines to your email every Friday.


 
 

 
Senior Airman
JAMES HENSLEY

F-35 pilot training underway

Senior AirmanJAMES HENSLEY Travis Byrom, Lockheed Martin instructor pilot, briefs students in the first F-35 Lightning II training course before the start of class May 5 at Luke Air Force Base. The students are Lt. Col. Sean Ho...
 
 

Everything I need to know about leadership, I learned …

I am sure you’ve heard of, or even read, Robert Fulgham’s best-selling book, “All I Really Need to Know I Learned in Kindergarten.” Fulgham’s text resonates with many for the simplicity with which he describes “how to be a person.” Leadership in the 21st century Air Force is a much discussed topic, and one can...
 
 

Which one are you?

Have you ever worked for someone you felt was impossible to deal with? How about someone who you simply tolerated? Or have you worked for someone you actually really wanted to work for? What was your work environment like, and what was the attitude of the people among the different types of bosses? Let’s be...
 

 
Senior Airman 
DEVANTE WILLIAMS

Wild Weasels reunite

Senior AirmanDEVANTE WILLIAMS The Wild Weasels gather for a group photo during their reunion May 1 at Luke Air Force Base. The Wild Weasels were formed during the early days of the Vietnam War. Their mission was to seek out and...
 
 

News Briefs May 15, 2015

Leadership Gold Members of the Profession of Arms Center of Excellence are visiitng Luke to present Dr. John Maxwell’s Leadership Gold, which grows leaders and fosters teamwork, at 9 a.m. to 4 p.m. June 2 in the Navy Operational Support Center, Bldg. 300, Room 412. Open to civilians and all ranks of enlisted and officers....
 
 

AF announces senior selects

The following master sergeants have been selected for promotion to senior master sergeant: 61st Fighter Squadron Heather Hefner 56th Maintenance Group Christian Brandon 56th Equipment Maintenance Squadron Paul Branstetter and Brian Leonard 56th Aircraft Maintenance Squadron Andres Vasquez 308th Aircraft Maintenance Unit William Jennings 310th AMU John Taylor 56th Civil Engineer Squadron Tommy C...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin