Health & Safety

January 24, 2014

TRICARE ends walk-in admin services at Luke

WASHINGTON — TRICARE military health plan service centers will end administrative walk-in services in the United States on April 1, Pentagon officials said.

While the 189 facilities, including the one at Luke Air Force Base, will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone, said Army Col. Steve Warren, Pentagon spokesman.

TRICARE service centers overseas are not affected, Warren said.

“The change will not — let me repeat that — will not affect any TRICARE medical benefit or health care service,” he said. “What it will do is allow the department to save $250 million over the next five years, allowing TRICARE to invest in more important services.”

Fifty percent of the visits to the centers are for in- and out-processing and requests to change primary care providers and the rest involve billing-related questions, officials said. The Defense Department spends roughly $50 million a year on these services and this type of customer service can be handled more efficiently by phone or online, they added.

TRICARE gets about 38,000 hits per day on its website. Officials have run tests to ensure the website and call center can handle the expected increase in volume.

The TRICARE service centers have been around since the 1990s, and contractors staff them, Warren said.

“This is being driven by the fact that technology has gotten so much better,” he said.

Customers who need the type of assistance that was being done in these walk-in service centers can quickly and efficiently receive help online or via phone, he said.

56th Medical Group patients still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to …” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

Beneficiaries can get more information and sign up for updates at http://www.tricare.mil/tsc.

56th Fighter Wing Public Affairs contributed to this article




All of this week's top headlines to your email every Friday.


 
 

 

My personal leadership philosophy

My personal leadership philosophy can be summed up in just a few words — people first, mission always. Some may mistake the phrase “people first, mission always” as a dictum to coddle unit personnel through adversity, but actually, my focus is on preparing them to overcome adversity. The mission will always press on, but without...
 
 

Work, family balance success marker

“Being successful means having a balance of success stories across the many areas of your life. You can’t truly be considered successful in your business life if your home life is in shambles.” — Zig Ziglar In our careers, we frequently hear about the importance of having balance in our life and job. Some common...
 
 
Staff Sgt. 
TIMOTHY BOYER

Luke plays role in saving species

Staff Sgt.TIMOTHY BOYER A team of wildlife specialists prepare a Sonoran pronghorn for release into the wild at the Cabeza Prieta National Wildlife Refuge in Ajo. Sixty-nine pronghorn were captured this year. Of those, more tha...
 

 

News Briefs December 19, 2014

Road closure Litchfield Road at Northern Parkway is closed daily 9 a.m. to 3 p.m. through Sunday to paint the bridge overpass, weather permitting. Northern Parkway will remain open. Reems Road and Dysart Road are alternate routes. For more information, call MCDOT at 480-350-9288. MLK luncheon There will be a Martin Luther King Jr. luncheon...
 
 
Senior Airman 
JAMES HENSLEY

MWD Roy — partner, friend passes

Senior AirmanJAMES HENSLEY Staff Sgt. Scott Emmick, 56th Security Forces Squadron Military Working Dog handler, and Roy, 56th SFS MWD, play Dec. 14, 2012, at the at Luke Air Force Base kennels. The MWD and handler team plays to...
 
 

46 graduate ALS in class 15-1

The 56th Fighter Wing Airman Leadership School graduated 45 senior airmen and one staff sergeant Dec. 11 from class 15-1. The graduates are senior airmen unless otherwise noted. John L. Levitow award: Nathaniel Gladney, 56th Aircraft Maintenance Squadron Distinguished graduates: Matthew Goodspeed, 56th Operations Support Squadron; Russell Hires, 56th Medical Support Squadron; James Gilmore, 56t...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin