Health & Safety

January 24, 2014

TRICARE ends walk-in admin services at Luke

WASHINGTON — TRICARE military health plan service centers will end administrative walk-in services in the United States on April 1, Pentagon officials said.

While the 189 facilities, including the one at Luke Air Force Base, will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone, said Army Col. Steve Warren, Pentagon spokesman.

TRICARE service centers overseas are not affected, Warren said.

“The change will not — let me repeat that — will not affect any TRICARE medical benefit or health care service,” he said. “What it will do is allow the department to save $250 million over the next five years, allowing TRICARE to invest in more important services.”

Fifty percent of the visits to the centers are for in- and out-processing and requests to change primary care providers and the rest involve billing-related questions, officials said. The Defense Department spends roughly $50 million a year on these services and this type of customer service can be handled more efficiently by phone or online, they added.

TRICARE gets about 38,000 hits per day on its website. Officials have run tests to ensure the website and call center can handle the expected increase in volume.

The TRICARE service centers have been around since the 1990s, and contractors staff them, Warren said.

“This is being driven by the fact that technology has gotten so much better,” he said.

Customers who need the type of assistance that was being done in these walk-in service centers can quickly and efficiently receive help online or via phone, he said.

56th Medical Group patients still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to …” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

Beneficiaries can get more information and sign up for updates at http://www.tricare.mil/tsc.

56th Fighter Wing Public Affairs contributed to this article




All of this week's top headlines to your email every Friday.


 
 

 
Rain

Lakefront property …

A staff sergeant watches as water continues to flood a parking lot Monday in front the 61st Aircraft Maintenance Unit on Luke Air Force Base. The base experienced a two-inch rainfall causing flooding and delays around Luke.
 
 
courtesy-photo

Program ALIS initiated

No, it isn’t the Program Alice from the “Resident Evil” movies. It is the Autonomic Logistics Information Systems, also known as ALIS, which enables F-35 Lightning II operators to plan ahead to maintain and sustain its sy...
 
 

‘The butterfly effect’

Shortly after taking command, the Wild Duck Aircraft Maintenance Unit officer in charge requested I explain to his Airmen exactly what the pilots would be doing on training missions during an upcoming temporary duty. I was embarrassed that he had to ask. In this specific case, I had thoughtlessly kept these details from our closest...
 

 

Advise Airmen of rights before asking questions

Every day supervisors are faced with challenging scenarios and situations that require them to engage in efforts to help their Airmen. When this engagement is due to a negative act such as theft, damage to property or other possible legal violations, we must resist the instinct to question them directly. One scenario I am presented...
 
 
Senior Airman 
GRACE LEE

Thunderbolts save volts

Senior AirmanGRACE LEE A solar array panel stands on a dormitory roof Sept. 3 at Luke Air Force Base. There are currently four active solar arrays on base. The solar array shown will produce hot water to the dormitory. With res...
 
 

News Briefs September 12, 2014

GOV service station closure The Base Service Station (government-owned vehicle gas station) will close at midnight Sept. 28 and reopen at midnight Oct. 1. For more information, email Staff Sgt. Bradley Ahlemeyer at bradley.ahlemeyer@us.af.mil or call 623-856-7391. Quit tobacco for 31 days The Stoptober Challenge is to be smoke free for the month of October....
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin