Air Force

June 8, 2012

ARPC launches new phone menu system

by Tech. Sgt. Rob Hazelett
ARPC public affairs

BUCKLEY AFB, Colo. — In order to provide improved customer service, the Air Reserve Personnel Center is launching a new Interactive Voice Recording, phone menu starting June 1.

The purpose of the new IVR is to narrow the focus on what customers needs are, to quickly service them, said Capt. Tim Martin, ARPC chief of Programming Management.

“In the future, when agents answer the phone, they will already have the data on the customer and know immediately if they are able to answer the question or have the call transferred to the responsible area,” Martin said.

Once the IVR begins, a 30-day analysis will determine how to tailor the call menus based on call volume in each particular area. This data will help agents figure out how to enhance the process, Martin said.

Customers may have to type in additional numbers while navigating through the phone menu. However, ARPC received more than 172,000 calls last year and by implementing the IVR, both the customer and the contact center agent will spend a shorter time on the phone, Martin said.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo/Capt. Perry Covington

Master Sgt. Bode named AFRC’s 2014 Crew Chief of the Year

U.S. Air Force photo/Capt. Perry Covington Master Sgt. James Bode, Air Reserve Technician and dedicated crew chief, 752nd Aerospace Maintenance Squadron, March Field, runs through some routine maintenance checks on his KC-135 S...
 
 

Retired reservist finds inspiration through loss

(Final in a three-part series chronicling Angela Alexander’s incredible story which led to a book, a ministry and now, a documentary.) Following the untimely death of her two sons in a car crash, Angela Alexander, a retired Air Force Reservist, faced the challenge of sharing her story with the world. She knew God wanted her...
 
 

Acting under secretary of the Air Force appointed

WASHINGTON (AFNS) — President Barack Obama appointed Lisa S. Disbrow to serve as the acting under secretary of the Air Force March 30. Disbrow will take over for Eric Fanning who was recently appointed as chief of staff for Secretary of Defense Ash Carter. “Lisa Disbrow is already a tremendous asset to our Air Force...
 

 

AF Smart Operations of the 21st Century Training Course

Students feverishly poured over charts and graphs as they worked their way through the presented problem at March Air Reserve Base, Calif., during a five-day, Air Force Smart Operations of the 21st Century (AFSO21) Green Belt Training Course from March 22nd to March 27th, 2015. A gathering of both enlisted and officers alike, the group...
 
 

Earth Day 2015 Recycling Facts

Recycling just 48 cans is the energy equivalent of conserving one gallon of gas Since 1990, the paper recovered through U.S. recycling efforts would fill 200 football stadiums to a height of 100 feet The most recycled consumer product in America is the automobile, with 26 cars being recycled every minute Every ton of recycled...
 
 
NCO-induction

Induction ceremony recognizes NCO/SNCO accomplishments

U.S. Air Force photo/Senior Airman Russell McMillan Airmen being inducted into the NCO and SNCO ranks sit in the Cultural Resource Center April 11, 2015, during the induction ceremony. The ceremony recognizes and applauds the a...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin