Air Force

November 2, 2012

Online access simplifies dependent updates

by Debbie Gildea
Air Force Personnel Center public affairs

Family situations can be complicated, but updating family benefit information doesn’t have to be, now that it can be done online.

Dependent family members must be registered in the Defense Enrollment Eligibility Reporting System and in many instances, must have a valid dependent identification card, to access medical, dental and other benefits. In the past, Airmen geographically separated from their dependents faced a multi-step, back-and-forth process to accomplish some of these updates in DEERS.

Those days are history, thanks to the real-time Automated Personnel Identification System Self-Service portal, said Ed Yoder, Air Force DEERS project office, Air Force Personnel Center.

The self-service portal is one of several tools developed by the Defense Manpower Data Center in an on-going enterprise-wide initiative to expand online customer self service options for Department of Defense and uniformed service populations.

“Most Airmen can’t drop what they’re doing to resolve DEERS and ID card problems,” Yoder said. “And if they’re deployed or stationed separate from their dependents, they face even greater challenges. This new system capability will help Air Force members take care of their families.”

Implemented in September, the RAPIDS Self Service portal allows Common Access Card-holders to digitally sign required documents, which are then accessible to all ID card-issuing facilities world-wide. A dependent who is thousands of miles away can then go to the nearest RAPIDS ID card-issuing facility and complete the update process or have a new ID card issued.

Prior to the online option, members had to physically go to a military personnel office, sign in, wait for their turn, complete and wet-sign the forms and fax them to the dependent’s servicing personnel section so that the dependent could complete the paperwork and get their new ID.

“That was the simple process,” Yoder said. “If a member’s situation was unusual in any way, it became more complicated, requiring greater effort on behalf of the member and personnel office.”

For example, one member had to fax initial forms to his ex-wife so that she could get proof that their son was attending college as a full-time student. She then faxed the documents back and the member had to go back to the personnel section, finish the paperwork and the personnelist faxed them to the servicing section for ID card completion.

The new RAPIDS Self-Service process is designed to update DEERS records and renew or reissue ID cards only, Yoder said. Initial DEERS enrollment and ID card issuance requires the member’s presence. In addition to DEERS and ID card actions, members can access the RAPIDS Self-Service portal to add or change an email address for signature and email encryption certificates, download certain applications, view and update contact information and more.

Go to https://www.dmdc.osd.mil/ self_service/rapids/unauthenticated?execution=e1s1 to access the portal, and follow the screen prompts to add or update information.
For more information about personnel issues, visit the myPers website at https://mypers.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 
(Official U.S. Air Force photo)

Knowing the facts: National American Indian Heritage Month

(Official U.S. Air Force photo) Maj. Gen. Clarence L. Tinker was the highest ranking officer of Native-American ancestry and the first general lost in action during World War II. November is National American Indian Heritage Mo...
 
 

VA implements second phase of Choice Card Program

Washington, DC – The Department of Veterans Affairs (VA) today announced that it began mailing Veterans Choice Cards on Nov. 17 to Veterans currently waiting more than 30-days from their preferred date or the date that is medically determined by their physician for an appointment at a VA facility. “VA continues to focus on implementation...
 
 

Red Cross shares top safety tips for Thanksgiving

Millions of people will travel to spend their Thanksgiving holiday with loved ones and the American Red Cross has steps they can follow to help make sure they have a safe trip. The holiday is also a time when cooks spend a lot of time in the kitchen and there are tips they can use...
 

 

Officials Highlight Health, Wellness Resources for Military Families

WASHINGTON – As efforts continue to strengthen service members and their families, Pentagon officials held a Bloggers Roundtable to highlight the myriad resources available to tackle the unique military and transitional challenges those who serve may face. Deputy Assistant Secretary of Defense for Military Community and Family Policy Rosemary Freitas Williams, Marine Corps Sgt. Maj....
 
 
HBI

Tips for getting enough healthy protein in your diet

At a time when over a third of American adults are obese and childhood obesity rates are rising exponentially, more Americans are looking for meat alternatives in their dining choices. In fact, close to 16 million Americans are...
 
 

AF closes FY14 force management programs

WASHINGTON (AFNS) — Airmen who met the service’s reduction in force board were notified of the board’s results Nov. 19, bringing the fiscal year 2014 force management programs to an end. The RIF board selected 354 captains and majors across the Air Force for non-retention, half of the number the service previously projected it would...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin