Air Force

November 2, 2012

Online access simplifies dependent updates

by Debbie Gildea
Air Force Personnel Center public affairs

Family situations can be complicated, but updating family benefit information doesn’t have to be, now that it can be done online.

Dependent family members must be registered in the Defense Enrollment Eligibility Reporting System and in many instances, must have a valid dependent identification card, to access medical, dental and other benefits. In the past, Airmen geographically separated from their dependents faced a multi-step, back-and-forth process to accomplish some of these updates in DEERS.

Those days are history, thanks to the real-time Automated Personnel Identification System Self-Service portal, said Ed Yoder, Air Force DEERS project office, Air Force Personnel Center.

The self-service portal is one of several tools developed by the Defense Manpower Data Center in an on-going enterprise-wide initiative to expand online customer self service options for Department of Defense and uniformed service populations.

“Most Airmen can’t drop what they’re doing to resolve DEERS and ID card problems,” Yoder said. “And if they’re deployed or stationed separate from their dependents, they face even greater challenges. This new system capability will help Air Force members take care of their families.”

Implemented in September, the RAPIDS Self Service portal allows Common Access Card-holders to digitally sign required documents, which are then accessible to all ID card-issuing facilities world-wide. A dependent who is thousands of miles away can then go to the nearest RAPIDS ID card-issuing facility and complete the update process or have a new ID card issued.

Prior to the online option, members had to physically go to a military personnel office, sign in, wait for their turn, complete and wet-sign the forms and fax them to the dependent’s servicing personnel section so that the dependent could complete the paperwork and get their new ID.

“That was the simple process,” Yoder said. “If a member’s situation was unusual in any way, it became more complicated, requiring greater effort on behalf of the member and personnel office.”

For example, one member had to fax initial forms to his ex-wife so that she could get proof that their son was attending college as a full-time student. She then faxed the documents back and the member had to go back to the personnel section, finish the paperwork and the personnelist faxed them to the servicing section for ID card completion.

The new RAPIDS Self-Service process is designed to update DEERS records and renew or reissue ID cards only, Yoder said. Initial DEERS enrollment and ID card issuance requires the member’s presence. In addition to DEERS and ID card actions, members can access the RAPIDS Self-Service portal to add or change an email address for signature and email encryption certificates, download certain applications, view and update contact information and more.

Go to https://www.dmdc.osd.mil/ self_service/rapids/unauthenticated?execution=e1s1 to access the portal, and follow the screen prompts to add or update information.
For more information about personnel issues, visit the myPers website at https://mypers.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Army photo/Staff Sgt. Jennifer McLaughlin

Jones assumes command of 304th SBDE

U.S. Army photo/Staff Sgt. Jennifer McLaughlin Col. Robin Jones, incoming 304th Sustainment Brigade commander, accepts the unit colors from Brig. Gen. Scottie Carpenter, 311th Expeditionary Sustainment Command commanding genera...
 
 

March Volunteer Income Tax Assistance Center closes soon

The March Volunteer Income Tax Assistance Center will remain open for filing taxes until April 30, 2014. With the formal tax season now over, the March VITA Tax Center has prepared approximately 800 returns, saving nearly $100K in preparation fees, and clients have received back more than $850 thousand in combined state and federal refunds,...
 
 

Air Force launches new program to capture innovative ideas

WASHINGTON (AFNS) — Air Force officials announced the creation of a new program April 4, designed to harness Airmen’s innovation. Airmen Powered by Innovation, or API, will replace three existing Air Force “good idea” programs – the Innovative Development through Employee Awareness, Productivity Enhancing Capital Investment, and Best Practices programs – and expand the role of...
 

 
U.S. Air Force photo/Linda Welz

General Selva impressed with Total Force Integration at March

U.S. Air Force photo/Linda Welz General Paul Selva, commander, Air Mobility Command, presents Tech. Sgt. Rebecca Ghesquiere, 912th Air Refueling Squadron, with his coin, congratulating her for being named the 2013 AMC Maintaina...
 
 
Photo courtesy of Bernard S. Little

Air Force welcomes four-legged lieutenant

Photo courtesy of Bernard S. Little Goldie, a Golden Retriever, stands at “attention” after being commissioned as a second lieutenant in the dog therapy program at Walter Reed National Military Medical Center on March 12. G...
 
 

Airmen must revalidate dependents

By Dec. 31, every Airman will be required to provide their servicing finance office with documentation for all dependents as part of Air Force audit readiness efforts. This one-time, Air Force-wide recertification process will allow the Air Force to validate Airmen’s basic allowance for housing entitlements, ensuring every dollar of the $5.4 billion the Air...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin