Air Force

November 2, 2012

Online access simplifies dependent updates

by Debbie Gildea
Air Force Personnel Center public affairs

Family situations can be complicated, but updating family benefit information doesn’t have to be, now that it can be done online.

Dependent family members must be registered in the Defense Enrollment Eligibility Reporting System and in many instances, must have a valid dependent identification card, to access medical, dental and other benefits. In the past, Airmen geographically separated from their dependents faced a multi-step, back-and-forth process to accomplish some of these updates in DEERS.

Those days are history, thanks to the real-time Automated Personnel Identification System Self-Service portal, said Ed Yoder, Air Force DEERS project office, Air Force Personnel Center.

The self-service portal is one of several tools developed by the Defense Manpower Data Center in an on-going enterprise-wide initiative to expand online customer self service options for Department of Defense and uniformed service populations.

“Most Airmen can’t drop what they’re doing to resolve DEERS and ID card problems,” Yoder said. “And if they’re deployed or stationed separate from their dependents, they face even greater challenges. This new system capability will help Air Force members take care of their families.”

Implemented in September, the RAPIDS Self Service portal allows Common Access Card-holders to digitally sign required documents, which are then accessible to all ID card-issuing facilities world-wide. A dependent who is thousands of miles away can then go to the nearest RAPIDS ID card-issuing facility and complete the update process or have a new ID card issued.

Prior to the online option, members had to physically go to a military personnel office, sign in, wait for their turn, complete and wet-sign the forms and fax them to the dependent’s servicing personnel section so that the dependent could complete the paperwork and get their new ID.

“That was the simple process,” Yoder said. “If a member’s situation was unusual in any way, it became more complicated, requiring greater effort on behalf of the member and personnel office.”

For example, one member had to fax initial forms to his ex-wife so that she could get proof that their son was attending college as a full-time student. She then faxed the documents back and the member had to go back to the personnel section, finish the paperwork and the personnelist faxed them to the servicing section for ID card completion.

The new RAPIDS Self-Service process is designed to update DEERS records and renew or reissue ID cards only, Yoder said. Initial DEERS enrollment and ID card issuance requires the member’s presence. In addition to DEERS and ID card actions, members can access the RAPIDS Self-Service portal to add or change an email address for signature and email encryption certificates, download certain applications, view and update contact information and more.

Go to https://www.dmdc.osd.mil/ self_service/rapids/unauthenticated?execution=e1s1 to access the portal, and follow the screen prompts to add or update information.
For more information about personnel issues, visit the myPers website at https://mypers.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 
Chaplain

Local chaplain helps ANG recruiting efforts

Back in August of 2014, the 163d Reconnaissance Wing Chaplain Major David Sarmiento had the opportunity to be featured in a new Air National Guard (ANG) Chaplain Corps recruitment infomercial, the first of its kind in many year...
 
 
DoD photo by Casper Manlangit

Pentagon salutes Dr. King’s life, legacy

DoD photo by Casper Manlangit Deputy Defense Secretary Bob Work makes remarks during a Martin Luther King Jr. observance at the Pentagon, Jan. 15, 2015. WASHINGTON (AFNS) — Defense Department members gathered Jan. 15 at t...
 
 

CSAF utilizes new technologies to engage with Airmen

WASHINGTON (AFNS) — Chief of Staff of the Air Force Mark A. Welsh III teamed up with Google to launch a live discussion with Airmen from bases around the world, using video chat technology. Airmen asked both the general and his wife, Betty Welsh, questions about Air Force life, ranging anywhere from future mission and...
 

 

TRICARE patients must attest to health care coverage

WASHINGTON, Jan. 15, 2015 – As tax season begins, Defense Department officials want to remind TRICARE beneficiaries of changes in the tax laws, which require all Americans to have health care insurance or potentially pay a tax penalty. For the first time since the Affordable Care Act passed in 2010, all U.S. citizens, including service...
 
 
Department of Defense photo/ Casper Manlangit

Hagel: Fight to end sexual assault must be ‘personal’

Department of Defense photo/ Casper Manlangit Defense Secretary Chuck Hagel provides closing remarks at the Air Force Sexual Assault Prevention Summit Jan. 16, 2015, on Joint Base Andrews, Md. Efforts to eliminate the baneful i...
 
 
HBI-graphic

Finding, keeping focus on the motivation to quit smoking

U.S. Air Force graphic /Senior Airman Jaimi L. Upthegrove “I can smell it, and it makes me nauseous,” he said. “I can’t kiss you or even be around you. This has to stop.” That was the exact moment I knew it was time t...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin