Commentary

May 3, 2013

AFPC implements live chat capability on myPers website

Senior Airman Ian Hoachlander
Air Force Personnel Center public affairs

JOINT BASE SAN ANTONIO – RANDOLPH, Texas — The Air Force Personnel Center now provides live chat capability through the myPers website, AFPC officials announced recently.

Since April 5, live chat capability has provided users interested in retiring with the option of real time communication with personnel specialists.
Additional topics will be rolled out in phases throughout 2013.

“We always strive to provide the best customer service,” said 2nd Lt. Benjamin Fornea, a Total Force Service Center transition support officer. “Before this capability, members were only able to call the Total Force Service Center or email them questions. Live chat will provide an additional avenue for the AFPC to communicate with the greater Air Force workforce. This functionality will provide a faster response than email and more convenience than a phone call.”

Currently, members receive chat invitations on specific knowledge articles on myPers. The live chat provides immediate access to subject matter experts who are trained to provide members the correct information to their questions.

Following the session, a transcript of the chat is emailed to the member for their records. Records of a member’s previous chats are also available on the myPers website.

For more information on personnel programs and self-service applications, visit the myPers website at https://mypers.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 
Halle-Berry

Halle Berry Connects With the U.S. Military

Halle Berry stars in the Science-Fiction show “Extant,” which just began its second season. Finding out someone values and appreciates what you do can keep you floating at cloud level for weeks, especially when the someone ...
 
 
Mackenzie-Welz

How being a military dependent helped me prepare for my future

“You’re going to be the man of the house now,” are the words one may hear a military father tell his son before deployment. However, it’s different when the mom is the one leaving her daughter because of a deployment. S...
 
 
(Courtesy photo/Linda Welz)

Teamwork, commitment, goals, success

(Courtesy photo/Linda Welz) Mackenzie Welz with the ball during a water polo game. She was co-captain for the Temescal Canyon High School Lady Titans Varsity team her senior year. The start of my freshman year, at a new school ...
 

 
OPM-data-photo

OPM data hack may cause extra alarm for troops

The largest data hack in government history could leave some troops at risk of having their personal information exploited or exposed. Current and former federal employees began receiving troubling emails from the executive Off...
 
 
Pride

June is Lesbian, Gay, Bisexual and Transgender Pride Month

Brig. Gen. Tammy Smith Deputy Chief of Staff of the Army Reserve Diversity is one of our nation’s greatest strengths. During Lesbian, Gay, Bisexual, and Transgender (LGBT) Pride month, we celebrate our rich diversity and rene...
 
 
America’slibrary.gov

Celebrate “Old Glory’s” 239th year on Flag Day

America’slibrary.gov Betsy Ross, a Philadelphia seamstress, shows the first U.S. Flag she made to George Washington. He commissioned her to create a flag for the new nation in anticipation of a declaration of its independence...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>