Commentary

May 3, 2013

AFPC implements live chat capability on myPers website

Senior Airman Ian Hoachlander
Air Force Personnel Center public affairs

JOINT BASE SAN ANTONIO – RANDOLPH, Texas — The Air Force Personnel Center now provides live chat capability through the myPers website, AFPC officials announced recently.

Since April 5, live chat capability has provided users interested in retiring with the option of real time communication with personnel specialists.
Additional topics will be rolled out in phases throughout 2013.

“We always strive to provide the best customer service,” said 2nd Lt. Benjamin Fornea, a Total Force Service Center transition support officer. “Before this capability, members were only able to call the Total Force Service Center or email them questions. Live chat will provide an additional avenue for the AFPC to communicate with the greater Air Force workforce. This functionality will provide a faster response than email and more convenience than a phone call.”

Currently, members receive chat invitations on specific knowledge articles on myPers. The live chat provides immediate access to subject matter experts who are trained to provide members the correct information to their questions.

Following the session, a transcript of the chat is emailed to the member for their records. Records of a member’s previous chats are also available on the myPers website.

For more information on personnel programs and self-service applications, visit the myPers website at https://mypers.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 

Celebrate National Parents’ Day 2015

Yes, you read the headline correctly. There is such a thing as National Parents’ Day. It is celebrated in the United States on the fourth Sunday of July, which happens to be this coming Sunday. This holiday was established in 1994 when former President Bill Clinton signed a Congressional Resolution into Law (36 U.S.C. § 135) for...
 
 

Last chance to design airshow poster

March Air Reserve Base is holding a design contest for the “March Field AirFest 2016: Thunder Over the Empire” poster. Everyone is eligible to enter. The winning designer will receive a 2016 AirFest package for a family of four. The package includes VIP parking for one vehicle (excluding RVs); four tickets to the pre-show dinner...
 
 
Courtesy photo

Airman shares Honor Flight with grandfather

Courtesy photo Capt. Malia Hoffmann and her grandfather, Oscar Hoffmann, a WWII veteran, prepare to depart for Washington, D.C. on an Honor Flight. The Hoffmanns traveled with approximately 84 other veterans and their dependent...
 

 

Keep telling your Air Force Reserve story

ROBINS AIR FORCE BASE, Ga. — Personally Identifying Information in Public Affairs ProductsIn the wake of information operations launched by the Islamic State in Iraq and Levant (ISIL), I have seen a number of incidents where Reservists have requested to have Air Force news stories identifying them by name and rank removed from Air Force...
 
 
Halle-Berry

Halle Berry Connects With the U.S. Military

Halle Berry stars in the Science-Fiction show “Extant,” which just began its second season. Finding out someone values and appreciates what you do can keep you floating at cloud level for weeks, especially when the someone ...
 
 
Mackenzie-Welz

How being a military dependent helped me prepare for my future

“You’re going to be the man of the house now,” are the words one may hear a military father tell his son before deployment. However, it’s different when the mom is the one leaving her daughter because of a deployment. S...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>