Air Force

May 10, 2013

MyPers to celebrate first anniversary

Staff Sgt. Ian Hoachlander
Air Force Personnel Center public affairs

JOINT BASE SAN ANTONIO-RANDOLPH, Texas — Did you ever have a question about a specific personnel function and needed to be pointed in the right direction?

The myPers website provides all Air Force members with a source to search for information regarding personnel programs, to complete personnel transactions and to chat live with a subject matter expert.

The Air Force Personnel Center and Air Reserve Personnel Center celebrate the one-year anniversary of its myPers website renaming, May 21. This system has provided the Total Force a unified product to accomplish online personnel services, which can be accessed 24/7 from a military or personal computer using a common access card or login identification and password.

“MyPers is a knowledge base designed to help individuals easily find information about personnel programs,” said Lt. Col. John Silverman, AFPC Knowledge Management division chief. “If they cannot acquire the information on the website, myPers will point them in the right direction to obtain the information they need. We encourage everyone to use this powerful tool when looking for personnel-specific information.”

The MyPers system is customized to recognize the user’s affiliation with the Air Force, whether the individual is active duty, Reserve, Guard or civilian. Upon entering the website, users will notice links to the most commonly used applications, which allow them to navigate the website easily. Users can also navigate through the myPers database using its search tool.

The myPers website contains a vast amount of information available to answer personnel questions at the click of a button. Airmen who visit the website can find information on programs ranging from retraining, retirements, assignments, civilian benefits and much more.

“Our customer service representatives serve as the voice of the Total Force Service Center,” said Lt. Col. Jenise Carroll, the TFSC operations division chief. “They handle more than 49,000 calls a month from Airmen and their families. The TFSC strives to answer all calls within 180 seconds or less, ensuring our Airmen do not have to wait for first-class service.”

The TFSC is available around-the-clock, 361 days a year, via telephone and always open for email, to ensure Airmen receive direct personnel service and support on centralized personnel programs. Airmen who decide to email their questions through the myPers website, rather than contacting TFSC directly by phone, will receive a response within 24 hours.

“In addition to our ‘email us’ function on the myPers website, the TFSC has begun testing a chat feature, targeted at military retirements, to enhance our customers’ experience,” said Chief Master Sgt. Melvin Rose, the TFSC superintendent. “Our goal is to provide world-class customer service in as many venues as possible. The chat feature is an excellent opportunity for customers to correspond directly with our military retirements experts in the TFSC.”

According to Silverman, AFPC is continuously working to provide better services and products to allow Airmen and civilians the ability to control when they want to work personnel actions.

For more information on personnel programs and self-service applications, visit the myPers website at https://mypers.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 

Air Force creates Installation and Mission Support Center

The Air Force is centralizing its installation support management within a newly created Air Force Installation and Mission Support Center (AFIMSC), Air Force officials announced July 11. The change resulted from a comprehensive effort to reduce overhead costs; increase efficiencies; eliminate redundant activities; improve effectiveness and business processes; and will help meet the Defense Dep...
 
 
U.S. Air Force photo/Katherine C. Gandara

AF introduces Total Force Commissioning Process

U.S. Air Force photo/Katherine C. Gandara University of New Mexico Air Force ROTC cadets take their oath of commission in a ceremony at the Air Force Operational Test and Evaluation Center headquarters at Kirtland Air Force Bas...
 
 

IMPORTANT INCIDENT REPORTING NUMBERS AND PROCEDURES

For 24-hour security assistance, call the Base Defense Operations Center (BDOC) at 655-2981 through 2985. Use if you need immediate security assistance Use to report all criminal activity Use to report Resource Protection issues Use to report traffic accidents To report incidents affecting Protection Level 1, 2 or 3 resources, call the Security Incident Hotline...
 

 
AF-to-Every-airman-grafic

AF to every Airman: Tell us your story

WASHINGTON (AFNS) — Air Force leaders want Airmen to share their stories with the world and designed the 2014 American Airman Video Contest with that purpose in mind. “Every Airman has a story — and smartphone tec...
 
 

Pulse on Air Force force-shaping management

Several factors have resulted in fewer Airmen eligible for current and upcoming involuntary force management boards. Air Force leaders recently decided to bolster manning for nuclear-related career fields, an intention to make adjustments to account for budgetary uncertainties tied to proposed force structure changes. Those actions, coupled with previously approved voluntary applications and re...
 
 
SECAF_DLJones

SecAF says Total force readiness has atrophied

While elements of the Air Force are always prepared to meet the country’s readiness needs, total force readiness has deteriorated, Air Force Secretary Deborah Lee James told the Defense Writers Group June 18. Nearing the six-...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin