JOINT BASE SAN ANTONIO-RANDOLPH, Texas — Did you ever have a question about a specific personnel function and needed to be pointed in the right direction?
The myPers website provides all Air Force members with a source to search for information regarding personnel programs, to complete personnel transactions and to chat live with a subject matter expert.
The Air Force Personnel Center and Air Reserve Personnel Center celebrate the one-year anniversary of its myPers website renaming, May 21. This system has provided the Total Force a unified product to accomplish online personnel services, which can be accessed 24/7 from a military or personal computer using a common access card or login identification and password.
“MyPers is a knowledge base designed to help individuals easily find information about personnel programs,” said Lt. Col. John Silverman, AFPC Knowledge Management division chief. “If they cannot acquire the information on the website, myPers will point them in the right direction to obtain the information they need. We encourage everyone to use this powerful tool when looking for personnel-specific information.”
The MyPers system is customized to recognize the user’s affiliation with the Air Force, whether the individual is active duty, Reserve, Guard or civilian. Upon entering the website, users will notice links to the most commonly used applications, which allow them to navigate the website easily. Users can also navigate through the myPers database using its search tool.
The myPers website contains a vast amount of information available to answer personnel questions at the click of a button. Airmen who visit the website can find information on programs ranging from retraining, retirements, assignments, civilian benefits and much more.
“Our customer service representatives serve as the voice of the Total Force Service Center,” said Lt. Col. Jenise Carroll, the TFSC operations division chief. “They handle more than 49,000 calls a month from Airmen and their families. The TFSC strives to answer all calls within 180 seconds or less, ensuring our Airmen do not have to wait for first-class service.”
The TFSC is available around-the-clock, 361 days a year, via telephone and always open for email, to ensure Airmen receive direct personnel service and support on centralized personnel programs. Airmen who decide to email their questions through the myPers website, rather than contacting TFSC directly by phone, will receive a response within 24 hours.
“In addition to our ‘email us’ function on the myPers website, the TFSC has begun testing a chat feature, targeted at military retirements, to enhance our customers’ experience,” said Chief Master Sgt. Melvin Rose, the TFSC superintendent. “Our goal is to provide world-class customer service in as many venues as possible. The chat feature is an excellent opportunity for customers to correspond directly with our military retirements experts in the TFSC.”
According to Silverman, AFPC is continuously working to provide better services and products to allow Airmen and civilians the ability to control when they want to work personnel actions.
For more information on personnel programs and self-service applications, visit the myPers website at https://mypers.af.mil.