Air Force

May 17, 2013

West Region transition

TRICARE Management Activity

TRICARE is aware that Prime enrollees in the West region have been experiencing longer than usual wait times for authorizations for referrals to specialty care since the April 1, 2013, start of health delivery under the new contract with UnitedHealthcare Military & Veterans.

Their top priority is to ensure continuity and access to care for all beneficiaries in the West Region. Because of the extraordinary circumstances, the Department of Defense has decided to make a limited, temporary change that will allow primary care managers to refer patients for specialty care without the required authorization from UnitedHealthcare.

The TRICARE Regional Office-West is working closely with UnitedHealthcare to address all beneficiary concerns, reduce the backlog of referrals awaiting authorization by the contractor and ensure that beneficiaries receive quality health care and customer service. They ask that beneficiaries continue to be patient with UnitedHealthcare during this busy time. Call center hours have been extended: current hours are 7 a.m. to 7 p.m., across all West Region time zones. While UnitedHealthcare is working on improvements to their internal processes, TRICARE Management Activity is taking steps to reduce the impact to your access to quality healthcare.

All beneficiaries in the West Region should have already received a Welcome Packet from UnitedHealthcare. Beneficiaries will work closely with UnitedHealthcare on many issues, such as enrollment, referral and prior authorization requests, claims processing and customer service. Register online at www.uhcmilitarywest.com to track referrals, authorization, claims and much more.

UnitedHealthcare will not provide customer service or support for TRICARE For Life, the U.S. Family Health Plan or for pharmacy or dental benefits.

Welcome Packets were sent to TFL beneficiaries as an announcement of a change in TRICARE in the West Region, but no action is required. Wisconsin Physicians Service continues to serve as the TFL contractor, providing assistance with claims and customer service. If you have questions, contact WPS at 1-866-773-0404 or on their web site at www.tricare4u.com




All of this week's top headlines to your email every Friday.


 
 

 

Air Force creates Installation and Mission Support Center

The Air Force is centralizing its installation support management within a newly created Air Force Installation and Mission Support Center (AFIMSC), Air Force officials announced July 11. The change resulted from a comprehensive effort to reduce overhead costs; increase efficiencies; eliminate redundant activities; improve effectiveness and business processes; and will help meet the Defense Dep...
 
 
U.S. Air Force photo/Katherine C. Gandara

AF introduces Total Force Commissioning Process

U.S. Air Force photo/Katherine C. Gandara University of New Mexico Air Force ROTC cadets take their oath of commission in a ceremony at the Air Force Operational Test and Evaluation Center headquarters at Kirtland Air Force Bas...
 
 

IMPORTANT INCIDENT REPORTING NUMBERS AND PROCEDURES

For 24-hour security assistance, call the Base Defense Operations Center (BDOC) at 655-2981 through 2985. Use if you need immediate security assistance Use to report all criminal activity Use to report Resource Protection issues Use to report traffic accidents To report incidents affecting Protection Level 1, 2 or 3 resources, call the Security Incident Hotline...
 

 
AF-to-Every-airman-grafic

AF to every Airman: Tell us your story

WASHINGTON (AFNS) — Air Force leaders want Airmen to share their stories with the world and designed the 2014 American Airman Video Contest with that purpose in mind. “Every Airman has a story — and smartphone tec...
 
 

Pulse on Air Force force-shaping management

Several factors have resulted in fewer Airmen eligible for current and upcoming involuntary force management boards. Air Force leaders recently decided to bolster manning for nuclear-related career fields, an intention to make adjustments to account for budgetary uncertainties tied to proposed force structure changes. Those actions, coupled with previously approved voluntary applications and re...
 
 
SECAF_DLJones

SecAF says Total force readiness has atrophied

While elements of the Air Force are always prepared to meet the country’s readiness needs, total force readiness has deteriorated, Air Force Secretary Deborah Lee James told the Defense Writers Group June 18. Nearing the six-...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin