Air Force

May 17, 2013

West Region transition

TRICARE Management Activity

TRICARE is aware that Prime enrollees in the West region have been experiencing longer than usual wait times for authorizations for referrals to specialty care since the April 1, 2013, start of health delivery under the new contract with UnitedHealthcare Military & Veterans.

Their top priority is to ensure continuity and access to care for all beneficiaries in the West Region. Because of the extraordinary circumstances, the Department of Defense has decided to make a limited, temporary change that will allow primary care managers to refer patients for specialty care without the required authorization from UnitedHealthcare.

The TRICARE Regional Office-West is working closely with UnitedHealthcare to address all beneficiary concerns, reduce the backlog of referrals awaiting authorization by the contractor and ensure that beneficiaries receive quality health care and customer service. They ask that beneficiaries continue to be patient with UnitedHealthcare during this busy time. Call center hours have been extended: current hours are 7 a.m. to 7 p.m., across all West Region time zones. While UnitedHealthcare is working on improvements to their internal processes, TRICARE Management Activity is taking steps to reduce the impact to your access to quality healthcare.

All beneficiaries in the West Region should have already received a Welcome Packet from UnitedHealthcare. Beneficiaries will work closely with UnitedHealthcare on many issues, such as enrollment, referral and prior authorization requests, claims processing and customer service. Register online at www.uhcmilitarywest.com to track referrals, authorization, claims and much more.

UnitedHealthcare will not provide customer service or support for TRICARE For Life, the U.S. Family Health Plan or for pharmacy or dental benefits.

Welcome Packets were sent to TFL beneficiaries as an announcement of a change in TRICARE in the West Region, but no action is required. Wisconsin Physicians Service continues to serve as the TFL contractor, providing assistance with claims and customer service. If you have questions, contact WPS at 1-866-773-0404 or on their web site at www.tricare4u.com




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo/Senior Airman Joseph Dangidang

452nd Maintenance Group hosts Assumption of Command ceremony

U.S. Air Force photo/Senior Airman Joseph Dangidang From left: Col. Russell A. Muncy (left), commander, 452nd Air Mobility Wing, Chief Master Sgt. Daniel G. Willers (center), command chief, 452nd Maintenance Group, and Col. Ken...
 
 
U.S. Air Force photo/Senior Airman Melissa Goslin, U.S. Air Force graphic/Airman 1st Class Tom Brading

The road to fitness: One Airman’s drive to get fit, inspire others

BASE CHARLESTON, S.C. (AFNS) — A photojournalist assigned to the 628th Air Base Wing public affairs office here has lost more than 60 pounds since he began his fitness journey a little more than a year ago. Senior Airman ...
 
 
Department of Defense photo/ Casper Manlangit

Hagel: Fight to end sexual assault must be ‘personal’

Department of Defense photo/ Casper Manlangit Defense Secretary Chuck Hagel provides closing remarks at the Air Force Sexual Assault Prevention Summit Jan. 16, 2015, on Joint Base Andrews, Md. Efforts to eliminate the baneful i...
 

 
SECAF

SecAF, CSAF discuss future of the Air Force

(U.S. Air Force photo/Scott M. Ash) WASHINGTON (AFNS) — Senior leadership addressed the key issues, priorities, initiatives and challenges facing the Air Force during the State of the Air Force press briefing, Jan. 15 at ...
 
 
U.S. Air Force photo/Senior Airman Russell S. McMillan

Honor Guard presents colors at 101st Rose Bowl game

U.S. Air Force photo/Senior Airman Russell S. McMillan Members of March Air Reserve Base’s Blue Eagles Total Force Honor Guard present the colors as a B-2 Spirit stealth bomber flies overhead at the 101st Rose Bowl game in Pa...
 
 
U.S. Air Force photo / Senior Airman Russell S. McMillan

March Airmen participate in 83rd Hollywood Christmas Parade

U.S. Air Force photo / Senior Airman Russell S. McMillan U.S. Air Force photo / Senior Airman Russell S. McMillan Senior Airman Luke Feenstra (left), ceremonial guardsman, 452nd Aircraft Maintenance Squadron, March Air Reserve ...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin