Air Force

May 17, 2013

West Region transition

TRICARE Management Activity

TRICARE is aware that Prime enrollees in the West region have been experiencing longer than usual wait times for authorizations for referrals to specialty care since the April 1, 2013, start of health delivery under the new contract with UnitedHealthcare Military & Veterans.

Their top priority is to ensure continuity and access to care for all beneficiaries in the West Region. Because of the extraordinary circumstances, the Department of Defense has decided to make a limited, temporary change that will allow primary care managers to refer patients for specialty care without the required authorization from UnitedHealthcare.

The TRICARE Regional Office-West is working closely with UnitedHealthcare to address all beneficiary concerns, reduce the backlog of referrals awaiting authorization by the contractor and ensure that beneficiaries receive quality health care and customer service. They ask that beneficiaries continue to be patient with UnitedHealthcare during this busy time. Call center hours have been extended: current hours are 7 a.m. to 7 p.m., across all West Region time zones. While UnitedHealthcare is working on improvements to their internal processes, TRICARE Management Activity is taking steps to reduce the impact to your access to quality healthcare.

All beneficiaries in the West Region should have already received a Welcome Packet from UnitedHealthcare. Beneficiaries will work closely with UnitedHealthcare on many issues, such as enrollment, referral and prior authorization requests, claims processing and customer service. Register online at www.uhcmilitarywest.com to track referrals, authorization, claims and much more.

UnitedHealthcare will not provide customer service or support for TRICARE For Life, the U.S. Family Health Plan or for pharmacy or dental benefits.

Welcome Packets were sent to TFL beneficiaries as an announcement of a change in TRICARE in the West Region, but no action is required. Wisconsin Physicians Service continues to serve as the TFL contractor, providing assistance with claims and customer service. If you have questions, contact WPS at 1-866-773-0404 or on their web site at www.tricare4u.com




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Army photo/Staff Sgt. Jennifer McLaughlin

Jones assumes command of 304th SBDE

U.S. Army photo/Staff Sgt. Jennifer McLaughlin Col. Robin Jones, incoming 304th Sustainment Brigade commander, accepts the unit colors from Brig. Gen. Scottie Carpenter, 311th Expeditionary Sustainment Command commanding genera...
 
 

March Volunteer Income Tax Assistance Center closes soon

The March Volunteer Income Tax Assistance Center will remain open for filing taxes until April 30, 2014. With the formal tax season now over, the March VITA Tax Center has prepared approximately 800 returns, saving nearly $100K in preparation fees, and clients have received back more than $850 thousand in combined state and federal refunds,...
 
 

Air Force launches new program to capture innovative ideas

WASHINGTON (AFNS) — Air Force officials announced the creation of a new program April 4, designed to harness Airmen’s innovation. Airmen Powered by Innovation, or API, will replace three existing Air Force “good idea” programs – the Innovative Development through Employee Awareness, Productivity Enhancing Capital Investment, and Best Practices programs – and expand the role of...
 

 
U.S. Air Force photo/Linda Welz

General Selva impressed with Total Force Integration at March

U.S. Air Force photo/Linda Welz General Paul Selva, commander, Air Mobility Command, presents Tech. Sgt. Rebecca Ghesquiere, 912th Air Refueling Squadron, with his coin, congratulating her for being named the 2013 AMC Maintaina...
 
 
Photo courtesy of Bernard S. Little

Air Force welcomes four-legged lieutenant

Photo courtesy of Bernard S. Little Goldie, a Golden Retriever, stands at “attention” after being commissioned as a second lieutenant in the dog therapy program at Walter Reed National Military Medical Center on March 12. G...
 
 

Airmen must revalidate dependents

By Dec. 31, every Airman will be required to provide their servicing finance office with documentation for all dependents as part of Air Force audit readiness efforts. This one-time, Air Force-wide recertification process will allow the Air Force to validate Airmen’s basic allowance for housing entitlements, ensuring every dollar of the $5.4 billion the Air...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin