Air Force

May 17, 2013

West Region transition

TRICARE Management Activity

TRICARE is aware that Prime enrollees in the West region have been experiencing longer than usual wait times for authorizations for referrals to specialty care since the April 1, 2013, start of health delivery under the new contract with UnitedHealthcare Military & Veterans.

Their top priority is to ensure continuity and access to care for all beneficiaries in the West Region. Because of the extraordinary circumstances, the Department of Defense has decided to make a limited, temporary change that will allow primary care managers to refer patients for specialty care without the required authorization from UnitedHealthcare.

The TRICARE Regional Office-West is working closely with UnitedHealthcare to address all beneficiary concerns, reduce the backlog of referrals awaiting authorization by the contractor and ensure that beneficiaries receive quality health care and customer service. They ask that beneficiaries continue to be patient with UnitedHealthcare during this busy time. Call center hours have been extended: current hours are 7 a.m. to 7 p.m., across all West Region time zones. While UnitedHealthcare is working on improvements to their internal processes, TRICARE Management Activity is taking steps to reduce the impact to your access to quality healthcare.

All beneficiaries in the West Region should have already received a Welcome Packet from UnitedHealthcare. Beneficiaries will work closely with UnitedHealthcare on many issues, such as enrollment, referral and prior authorization requests, claims processing and customer service. Register online at www.uhcmilitarywest.com to track referrals, authorization, claims and much more.

UnitedHealthcare will not provide customer service or support for TRICARE For Life, the U.S. Family Health Plan or for pharmacy or dental benefits.

Welcome Packets were sent to TFL beneficiaries as an announcement of a change in TRICARE in the West Region, but no action is required. Wisconsin Physicians Service continues to serve as the TFL contractor, providing assistance with claims and customer service. If you have questions, contact WPS at 1-866-773-0404 or on their web site at www.tricare4u.com




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo/Senior Airman Russell S. McMillan

March dedicates base barbershop to longtime barber

U.S. Air Force photo/Senior Airman Russell S. McMillan Col. Russell A. Muncy, commander, 452nd Air Mobility Wing, March Air Reserve Base presents Nancy M. Alvarez with the new barbershop signage honoring her late husband and fo...
 
 

Preventing childhood obesity through awareness

Each September, during National Childhood Obesity Awareness Month, we renew our efforts to reverse the continuing crisis of obesity among our nation’s youth. Every child, regardless of ethnicity, socio-economic background, or ability, should have equal access to healthy food options and physical activity opportunities. The epidemic of childhood obesity threatens the future of our young...
 
 

Crash memories still painful for B-17 navigator

(Sixth in an 11-part series that was first run in the Beacon in 2007) The sound of footsteps at night on the wooden walkway outside his hut filled 2nd Lt. Sidney Solomon with dread. It was always a GI coming to notify him and his B-17 Flying Fortress crewmates they would be part of a...
 

 
U.S. Air Force photo/Scott M. Ash

State of Air Force Reserve discussed at AFA

U.S. Air Force photo/Scott M. Ash Chief of the Air Force Reserve Lt. Gen. James F. Jackson, gives his insight on the reserve component during Air Force Association’s Air and Space Conference and Technology Exposition, in Wash...
 
 
U.S. Navy photo by Greg Vojtko/Released

Riverside hosts inaugural 9/11 tribute concert

U.S. Navy photo by Greg Vojtko/Released Capt. Stephen Murray commanding officer at Naval Surface Warfare Center (NSWC), Corona Division, right, and Col. Russell Muncy, commanding officer of 452nd Air Mobility Wing at March Air ...
 
 

U.S. Air Force to change instructions for oaths

WASHINGTON (AFNS) — The Air Force has instructed force support offices across the service to allow both enlisted members and officers to omit the words “So help me God” from enlistment and officer appointment oaths if an Airman chooses. In response to concerns raised by Airmen, the Department of the Air Force requested an opinion...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin