Another round of Dirty Thursday commenced on June 6, as Col. Samuel Mahaney, 452d Air Mobility Wing commander, got a taste of customer service, while assisting with the Force Support Squadron’s Military Personnel flight.
The primary aim of the Dirty Thursday program is for the commander to get “in the mix” with what Airmen are doing to keep the mission moving forward.
The scope of responsibility for the personnel squadron ranges from issuing identification cards and official passports to assisting Airmen with personnel record concerns. In addition, they provide service to military family members and retirees — on average, assisting more than 60 customers per day.
“We are the first point of contact customers see when they walk through the door,” said Maj. Tina Tsui, commander, 452d FSS, who put the importance of the units’ mission statement in perspective. “We are their first line of defense in inquiry. The Force Support Squadron is expected to maintain superior customer service skills. So, we have in place an email account where people can email their feedback — we constantly receive good feedback on the customer service folks.”
Prior to visiting the 452d FSS personnel flight, consider the following:
- Make an appointment for ID card issue — A computer is available on site to make appointments or you can access the link from a personal computer at https://rapids-appointments.dmdc.osd.mil/.
- Bring all required documentation for personnel actions — When in doubt, bring everything or call ahead to speak with customer service personnel to determine the requirements for your specific issue. Contact the personnel office at 951-655-3028.
- Please have patience — Sometimes data retrieval systems perform slower than expected due to shared network communications, but trust that customer service personnel are doing everything they can to assist you quickly and efficiently.
In addition to getting “dirty” from the on-the-job training sessions given by Team March members, Mahaney also uses these opportunities to get up-close-and-personal feedback from members concerning the mission. March leadership can use this input to improve the work environment and better accomplish the mission.