Air Force

June 14, 2013

452 Force Support Sq gets “Dirty” with the commander

Tags:
2nd Lt. Bari Yonkers
452 AMW public affairs

Col. Samuel Mahaney, 452d Air Mobility Wing commander, issues Senior Airman Christopher Kmet, 4th Combat Camera, an official passport, June 6. As part of his Dirty Thursday program, Mahaney, spent the day at the 452d Force Support Squadron getting down and dirty, learning about the activities that occur during daily operations. Getting up close and personal, Mahaney gets a better understanding of how the unit works and how they fit in the overall March mission.

Another round of Dirty Thursday commenced on June 6, as Col. Samuel Mahaney, 452d Air Mobility Wing commander, got a taste of customer service, while assisting with the Force Support Squadron’s Military Personnel flight.

The primary aim of the Dirty Thursday program is for the commander to get “in the mix” with what Airmen are doing to keep the mission moving forward.

The scope of responsibility for the personnel squadron ranges from issuing identification cards and official passports to assisting Airmen with personnel record concerns. In addition, they provide service to military family members and retirees — on average, assisting more than 60 customers per day.

“We are the first point of contact customers see when they walk through the door,” said Maj. Tina Tsui, commander, 452d FSS, who put the importance of the units’ mission statement in perspective. “We are their first line of defense in inquiry. The Force Support Squadron is expected to maintain superior customer service skills. So, we have in place an email account where people can email their feedback — we constantly receive good feedback on the customer service folks.”

Prior to visiting the 452d FSS personnel flight, consider the following:

  • Make an appointment for ID card issue — A computer is available on site to make appointments or you can access the link from a personal computer at https://rapids-appointments.dmdc.osd.mil/.
  • Bring all required documentation for personnel actions — When in doubt, bring everything or call ahead to speak with customer service personnel to determine the requirements for your specific issue. Contact the personnel office at 951-655-3028.
  • Please have patience — Sometimes data retrieval systems perform slower than expected due to shared network communications, but trust that customer service personnel are doing everything they can to assist you quickly and efficiently.

In addition to getting “dirty” from the on-the-job training sessions given by Team March members, Mahaney also uses these opportunities to get up-close-and-personal feedback from members concerning the mission. March leadership can use this input to improve the work environment and better accomplish the mission.




All of this week's top headlines to your email every Friday.


 
 

 

Air Force creates Installation and Mission Support Center

The Air Force is centralizing its installation support management within a newly created Air Force Installation and Mission Support Center (AFIMSC), Air Force officials announced July 11. The change resulted from a comprehensive effort to reduce overhead costs; increase efficiencies; eliminate redundant activities; improve effectiveness and business processes; and will help meet the Defense Dep...
 
 
U.S. Air Force photo/Katherine C. Gandara

AF introduces Total Force Commissioning Process

U.S. Air Force photo/Katherine C. Gandara University of New Mexico Air Force ROTC cadets take their oath of commission in a ceremony at the Air Force Operational Test and Evaluation Center headquarters at Kirtland Air Force Bas...
 
 

IMPORTANT INCIDENT REPORTING NUMBERS AND PROCEDURES

For 24-hour security assistance, call the Base Defense Operations Center (BDOC) at 655-2981 through 2985. Use if you need immediate security assistance Use to report all criminal activity Use to report Resource Protection issues Use to report traffic accidents To report incidents affecting Protection Level 1, 2 or 3 resources, call the Security Incident Hotline...
 

 
AF-to-Every-airman-grafic

AF to every Airman: Tell us your story

WASHINGTON (AFNS) — Air Force leaders want Airmen to share their stories with the world and designed the 2014 American Airman Video Contest with that purpose in mind. “Every Airman has a story — and smartphone tec...
 
 

Pulse on Air Force force-shaping management

Several factors have resulted in fewer Airmen eligible for current and upcoming involuntary force management boards. Air Force leaders recently decided to bolster manning for nuclear-related career fields, an intention to make adjustments to account for budgetary uncertainties tied to proposed force structure changes. Those actions, coupled with previously approved voluntary applications and re...
 
 
SECAF_DLJones

SecAF says Total force readiness has atrophied

While elements of the Air Force are always prepared to meet the country’s readiness needs, total force readiness has deteriorated, Air Force Secretary Deborah Lee James told the Defense Writers Group June 18. Nearing the six-...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin