Air Force

June 14, 2013

452 Force Support Sq gets “Dirty” with the commander

Tags:
2nd Lt. Bari Yonkers
452 AMW public affairs

Col. Samuel Mahaney, 452d Air Mobility Wing commander, issues Senior Airman Christopher Kmet, 4th Combat Camera, an official passport, June 6. As part of his Dirty Thursday program, Mahaney, spent the day at the 452d Force Support Squadron getting down and dirty, learning about the activities that occur during daily operations. Getting up close and personal, Mahaney gets a better understanding of how the unit works and how they fit in the overall March mission.

Another round of Dirty Thursday commenced on June 6, as Col. Samuel Mahaney, 452d Air Mobility Wing commander, got a taste of customer service, while assisting with the Force Support Squadron’s Military Personnel flight.

The primary aim of the Dirty Thursday program is for the commander to get “in the mix” with what Airmen are doing to keep the mission moving forward.

The scope of responsibility for the personnel squadron ranges from issuing identification cards and official passports to assisting Airmen with personnel record concerns. In addition, they provide service to military family members and retirees — on average, assisting more than 60 customers per day.

“We are the first point of contact customers see when they walk through the door,” said Maj. Tina Tsui, commander, 452d FSS, who put the importance of the units’ mission statement in perspective. “We are their first line of defense in inquiry. The Force Support Squadron is expected to maintain superior customer service skills. So, we have in place an email account where people can email their feedback — we constantly receive good feedback on the customer service folks.”

Prior to visiting the 452d FSS personnel flight, consider the following:

  • Make an appointment for ID card issue — A computer is available on site to make appointments or you can access the link from a personal computer at https://rapids-appointments.dmdc.osd.mil/.
  • Bring all required documentation for personnel actions — When in doubt, bring everything or call ahead to speak with customer service personnel to determine the requirements for your specific issue. Contact the personnel office at 951-655-3028.
  • Please have patience — Sometimes data retrieval systems perform slower than expected due to shared network communications, but trust that customer service personnel are doing everything they can to assist you quickly and efficiently.

In addition to getting “dirty” from the on-the-job training sessions given by Team March members, Mahaney also uses these opportunities to get up-close-and-personal feedback from members concerning the mission. March leadership can use this input to improve the work environment and better accomplish the mission.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Army photo/Staff Sgt. Jennifer McLaughlin

Jones assumes command of 304th SBDE

U.S. Army photo/Staff Sgt. Jennifer McLaughlin Col. Robin Jones, incoming 304th Sustainment Brigade commander, accepts the unit colors from Brig. Gen. Scottie Carpenter, 311th Expeditionary Sustainment Command commanding genera...
 
 

March Volunteer Income Tax Assistance Center closes soon

The March Volunteer Income Tax Assistance Center will remain open for filing taxes until April 30, 2014. With the formal tax season now over, the March VITA Tax Center has prepared approximately 800 returns, saving nearly $100K in preparation fees, and clients have received back more than $850 thousand in combined state and federal refunds,...
 
 

Air Force launches new program to capture innovative ideas

WASHINGTON (AFNS) — Air Force officials announced the creation of a new program April 4, designed to harness Airmen’s innovation. Airmen Powered by Innovation, or API, will replace three existing Air Force “good idea” programs – the Innovative Development through Employee Awareness, Productivity Enhancing Capital Investment, and Best Practices programs – and expand the role of...
 

 
U.S. Air Force photo/Linda Welz

General Selva impressed with Total Force Integration at March

U.S. Air Force photo/Linda Welz General Paul Selva, commander, Air Mobility Command, presents Tech. Sgt. Rebecca Ghesquiere, 912th Air Refueling Squadron, with his coin, congratulating her for being named the 2013 AMC Maintaina...
 
 
Photo courtesy of Bernard S. Little

Air Force welcomes four-legged lieutenant

Photo courtesy of Bernard S. Little Goldie, a Golden Retriever, stands at “attention” after being commissioned as a second lieutenant in the dog therapy program at Walter Reed National Military Medical Center on March 12. G...
 
 

Airmen must revalidate dependents

By Dec. 31, every Airman will be required to provide their servicing finance office with documentation for all dependents as part of Air Force audit readiness efforts. This one-time, Air Force-wide recertification process will allow the Air Force to validate Airmen’s basic allowance for housing entitlements, ensuring every dollar of the $5.4 billion the Air...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin