Air Force

June 14, 2013

452 Force Support Sq gets “Dirty” with the commander

Tags:
2nd Lt. Bari Yonkers
452 AMW public affairs

Col. Samuel Mahaney, 452d Air Mobility Wing commander, issues Senior Airman Christopher Kmet, 4th Combat Camera, an official passport, June 6. As part of his Dirty Thursday program, Mahaney, spent the day at the 452d Force Support Squadron getting down and dirty, learning about the activities that occur during daily operations. Getting up close and personal, Mahaney gets a better understanding of how the unit works and how they fit in the overall March mission.

Another round of Dirty Thursday commenced on June 6, as Col. Samuel Mahaney, 452d Air Mobility Wing commander, got a taste of customer service, while assisting with the Force Support Squadron’s Military Personnel flight.

The primary aim of the Dirty Thursday program is for the commander to get “in the mix” with what Airmen are doing to keep the mission moving forward.

The scope of responsibility for the personnel squadron ranges from issuing identification cards and official passports to assisting Airmen with personnel record concerns. In addition, they provide service to military family members and retirees — on average, assisting more than 60 customers per day.

“We are the first point of contact customers see when they walk through the door,” said Maj. Tina Tsui, commander, 452d FSS, who put the importance of the units’ mission statement in perspective. “We are their first line of defense in inquiry. The Force Support Squadron is expected to maintain superior customer service skills. So, we have in place an email account where people can email their feedback — we constantly receive good feedback on the customer service folks.”

Prior to visiting the 452d FSS personnel flight, consider the following:

  • Make an appointment for ID card issue — A computer is available on site to make appointments or you can access the link from a personal computer at https://rapids-appointments.dmdc.osd.mil/.
  • Bring all required documentation for personnel actions — When in doubt, bring everything or call ahead to speak with customer service personnel to determine the requirements for your specific issue. Contact the personnel office at 951-655-3028.
  • Please have patience — Sometimes data retrieval systems perform slower than expected due to shared network communications, but trust that customer service personnel are doing everything they can to assist you quickly and efficiently.

In addition to getting “dirty” from the on-the-job training sessions given by Team March members, Mahaney also uses these opportunities to get up-close-and-personal feedback from members concerning the mission. March leadership can use this input to improve the work environment and better accomplish the mission.




All of this week's top headlines to your email every Friday.


 
 

 
Untitled-1

Seven little known facts about Memorial Day

As Americans get ready to observe Memorial Day with travel, family get-togethers and celebrations, let us not forget—it’s not about the BBQ. Memorial Day is observed specifically to remember those who gave the ultimate sacr...
 
 

Increased mission requirements open doors for continued military service

WASHINGTON (AFNS) — The Air Force is introducing several personnel and manpower initiatives to meet increased mission requirements outlined in the fiscal year 2016 President’s Budget. In order to enhance operational and mission capacity in support of combatant commanders, and to maintain readiness, the Air Force is setting a minimum active-duty force level of 317,000...
 
 
Natl-Better-Hearing-and-Speech-Month

Knowing signs of hearing loss, speech disorder are vital to well-being

May is Better Hearing and Speech Month, where we seek to raise awareness about communication disorders and learning how to recognize their signs. Below are things you should know, from the American Speech and Language Hearing A...
 

 

Quarterly Awards: best of the best highlighted

Airman of the Quarter: Senior Airman Dominique Acuna, integrated flight control specialist, 452nd Aircraft Maintenance Squadron.   NCO of the Quarter: Tech. Sgt. Ruben Davis, mental health craftsman, 752nd Medical Squadron.   SNCO of the Quarter: Master Sgt. Christopher Jugas, non-commissioned officer in charge of training, 452nd Security Forces Squadron.
 
 
DoD
AFN photo/Charlie Gill

Robert Sekula, man of many hats

AFN photo/Charlie Gill Robert Sekula, a broadcast journalist/producer working at the American Forces Network Broadcast Center, one of March Air Reserve Base’s mission partners, wears many hats. Robert Sekula’s ever-present ...
 
 
U.S. Air Force photo/Senior Airman Kevin Mitterholzer

Recruits swear in at Military Appreciation Night

U.S. Air Force photo/Senior Airman Kevin Mitterholzer Lt. Col. Erin Meinders, commander, 362nd Recruiting Squadron, swears in 13 new recruits to the Air Force Reserve, during the Inland Empire 66ers Military Appreciation Night ...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin