Health & Safety

June 14, 2013

West Region Transition

TRICARE Management Activity

TRICARE is extending the temporary waiver for West Region Prime enrollees to obtain authorizations for specialty care referred by their primary care manager. The waiver will now include specialty care referrals received from April 1 through June 18. 

The start of health care delivery under the new contract in the TRICARE West Region occurred, April 1. Since the start of the new contract, Prime enrollees have experienced longer than usual wait times for authorizations and difficulty reaching UnitedHealthcare Military & Veterans due to high call volume at the call centers.

A top priority is to ensure continuity and access to care for all beneficiaries in the West Region. The TRICARE Regional Office-West is working closely with UnitedHealthcare to address all beneficiary concerns, reduce the backlog of referrals awaiting authorization by the contractor and ensure that beneficiaries receive quality health care and customer service. TRICARE asks for continued patience with UnitedHealthcare during this busy time. Call center hours have been extended and the current hours are 7 a.m. to 7 p.m. across all West Region time zones. While UnitedHealthcare is working on improvements to their internal processes, TRICARE Management Activity is taking steps to reduce the impact to your access to quality health care.

About UnitedHealthcare Military & Veterans

Veterans should have already received a Welcome Packet from UnitedHealthcare. They will work closely with UnitedHealthcare on many issues, such as enrollment, referral and prior authorization requests, claims processing and customer service. Register online at www.uhcmilitarywest.com to track referrals, authorization, claims and much more.

UnitedHealthcare will not provide customer service or support for TRICARE For Life, the U.S. Family Health Plan or for pharmacy or dental benefits. Welcome Packets were sent to TFL beneficiaries as an announcement of a change in TRICARE in the West Region, but no action was required. The TFL contractor has not changed and will continue providing assistance with claims and customer service. If you have questions, contact them at 1-866-773-0404 or on their web site at www.tricare4u.com.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo/Megan Crusher

‘The Spirit of Ronald Reagan’ gets nose art

U.S. Air Force photo/Megan Crusher Col. Russell Muncy, commander, 452nd Air Mobility Wing, March Air Reserve Base, California, and U.S. Congressman Ken Calvert, California’s 42nd district, unveil C-17 original nose art, creat...
 
 
AFN courtesy photo

Hollywood’s Oscar shout outs for U.S. military

AFN courtesy photo From left, Eric Gabriel, Army Maj. Rosy Poulos, Patrice “Rock” Grant, Air Force Staff Sgt. Rob Harden and Fabian Montgomery, American Forces Network employees, work the red carpet at the Oscars to provide...
 
 

452 AMW QUARTERLY AWARD WINNERS

2nd Lt. Jim Lambert, 452nd Aeromedical Evacuation Squadron Company Grade Officer of the Quarter Senior Airman Anahi Ledezma, 452nd Communications Squadron Airman of the Quarter Staff Sgt. Paul Bugar, 729th Airlift Squadron NCO of the Quarter Master Sgt. John R. Hershey Jr., 752nd Aircraft Maintenance Squadron SNCO of the Quarter
 

 
U.S. Air Force photo / Megan Crusher

March Field FES hosts Riverside County Chief’s Association meeting

U.S. Air Force photo / Megan Crusher Eliot M. Cooper (center), assistant fire chief and C. Christianson (left), assistant chief of training, give Patrick Reitz, fire chief, Idyllwild Fire Protection District, a tour of the Marc...
 
 
163rd Security Forces Squadron courtesy photo

March Airmen respond to helicopter crash

163rd Security Forces Squadron courtesy photo A UH-60 Blackhawk helicopter rests on its side at Ramona Airport, Ramona, California, Jan. 20, 2015, after crashing. Seven Airmen from the 163rd Reconnaissance Wing’s Security For...
 
 
Figure-2

Dietary supplements: How safe are they really?

Walk into a health food store today and you can be overwhelmed by shelves piled with dietary supplements. What’s going on? For the past ten years the popularity of dietary supplements has increased steadily. Supplements are a...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin