Health & Safety

June 14, 2013

West Region Transition

TRICARE Management Activity

TRICARE is extending the temporary waiver for West Region Prime enrollees to obtain authorizations for specialty care referred by their primary care manager. The waiver will now include specialty care referrals received from April 1 through June 18. 

The start of health care delivery under the new contract in the TRICARE West Region occurred, April 1. Since the start of the new contract, Prime enrollees have experienced longer than usual wait times for authorizations and difficulty reaching UnitedHealthcare Military & Veterans due to high call volume at the call centers.

A top priority is to ensure continuity and access to care for all beneficiaries in the West Region. The TRICARE Regional Office-West is working closely with UnitedHealthcare to address all beneficiary concerns, reduce the backlog of referrals awaiting authorization by the contractor and ensure that beneficiaries receive quality health care and customer service. TRICARE asks for continued patience with UnitedHealthcare during this busy time. Call center hours have been extended and the current hours are 7 a.m. to 7 p.m. across all West Region time zones. While UnitedHealthcare is working on improvements to their internal processes, TRICARE Management Activity is taking steps to reduce the impact to your access to quality health care.

About UnitedHealthcare Military & Veterans

Veterans should have already received a Welcome Packet from UnitedHealthcare. They will work closely with UnitedHealthcare on many issues, such as enrollment, referral and prior authorization requests, claims processing and customer service. Register online at www.uhcmilitarywest.com to track referrals, authorization, claims and much more.

UnitedHealthcare will not provide customer service or support for TRICARE For Life, the U.S. Family Health Plan or for pharmacy or dental benefits. Welcome Packets were sent to TFL beneficiaries as an announcement of a change in TRICARE in the West Region, but no action was required. The TFL contractor has not changed and will continue providing assistance with claims and customer service. If you have questions, contact them at 1-866-773-0404 or on their web site at www.tricare4u.com.




All of this week's top headlines to your email every Friday.


 
 

 
hb

Mental health services available for all Team March members, families

March Field offers mental health services through Elaine Valentine, 452nd Air Mobility Wing, director of psychological health and a licensed clinical social worker with more than 15 years of experience in the mental health care...
 
 
Courtesy photo

Women can succeed in a man’s world

Courtesy photo Pamela Hann, March Base Civil Engineer, surveys a consturction project at March Air Reserve Base, California. Hann became the first female BCE in Air Force Reserve Command on May 15, 2005, and is responsible for ...
 
 
NWH3

National Women’s History Month: Weaving the Stories of Women’s Lives

(Final in a 4-part series) The National Women’s History Project’s 2015 theme is “Weaving the Stories of Women’s Lives.” In this ongoing series, we highlight individual women who made a difference in the fabric or our ...
 

 
Miracles

Retired Air Force Reservist finds inspiration through loss

Courtesy of Evan Money (First in a three-part series chronicling Angela Alexander’s incredible story which led to a book, a ministry and now, a documentary.) MIRACLE: “An unusual or wonderful event that is believed to be ca...
 
 
U.S. Air Force art by Master Sgt. Elizabeth Concepcion/Released

Airmen stay focused in DOD competition

U.S. Air Force art by Master Sgt. Elizabeth Concepcion/Released Digital painting created in Adobe Photoshop. This artwork was created to depict the US Army occupation in Vietnam and was inspired by the story of a Vietnam war ve...
 
 
Photo: Air Force
Ninth Chief Master

Former CMSAF Binnicker passes away at 76

Photo: Air ForceNinth Chief Master Sgt. of the Air Force James Binnicker died on March 21. Former Chief Master Sgt. of the Air Force James Binnicker, who was the service’s top enlisted man from 1986 to 1990, passed away in Ca...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin