Local

November 27, 2013

How are you participating in Black Friday?

The March Main Exchange is decorated and ready for the holidays, and the Black Friday shoppers they expect will line up beginning Thanksgiving Day The store opens at 4 a.m. on Friday and will hand out tickets two hours prior to opening, for specific items, to ensure a safe shopping experience for all.

Although the economy is less robust than it has been in years past and holiday decorations can be seen in stores before the little ghosts and goblins collect all their candy, shoppers still look to the day after Thanksgiving as the official beginning of the holiday shopping season.

Many people forego the turkey and all the trimmings every year to stand, sit or even sleep in line at their favorite store on Thanksgiving Day so they can be one of the lucky ones to take advantage of the rock-bottom, Black Friday deals. This year will be no different.

With a long line expected to begin on Thanksgiving Day, safety is the number one priority for Cris Armada, General Manager, March Main Exchange, who took over that position Aug. 1, 2013.

“Don’t rush. If we hand you a ticket, you are guaranteed that you will get that item,” Armada said. “If you have a ticket, you can go home and come back later and get it. We are doing our best to be organized.”

As in the past, high-value, popular items will be ticketed. Then two hours prior to the 4 a.m. opening, Exchange personnel will begin at the front of the line verifying ID cards and handing out tickets according to what the customer requests. One ticket per item will be allowed per person.

Since arriving, Armada has made minor changes to bring March Main Exchange facilities up to standards and to decrease loss prevention issues, he said.

“We’ve cut our expenses, such as office supplies, by 35 percent and anything else that we could cut,” Armada said. “We are trying to boost morale by giving our employees more hours during this hiring freeze. We’ve lost some valuable employees because they could not afford to live in this area any longer.

As an incentive for employees, Armada tries to have some internal contests running based on sales and how customers feel. He said that customer comment cards are located at each register, as well as at www.aafes.com, for customers to fill out.

“We encourage positive and negative comments so we can reward or correct as needed. That’s the only way we can improve on ourselves,” Armada said.

Black Friday customer incentives include merchandise raffles every two hours and giveaways, excluding gift cards, which they are no longer authorized to give out.

“We can offer customer service, competitive prices and no sales tax, which is an extra savings,” Armada said.

The number of items a store receives is based on the size of the exchange and its customer base. March is a smaller base, so they don’t get as many items as large, active duty bases, but they do their best to accommodate the customer by ordering what they want from another location if it is not in stock, Armada said. For instance, although they don’t stock it, they can order furniture by request, he added.

Given the current state of the economy, I want us to be the customer’s first choice. It will be tough all around this year.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo/Staff Sgt. Tiffany Lindemann

Team March maintainers refurbish KC-135 Stratotanker in record time

U.S. Air Force photo/Staff Sgt. Tiffany Lindemann Staff Sgt. Caleb Meyer, an active-duty crew chief, and Staff Sgt. Neftali Rivera, an Air Reserve Technician and crew chief, both from the 752nd Maintenance Squadron, screw in th...
 
 
U.S. Air Force photo/Senior Airman Russell S. McMillan

Johnson assumes command of 56th Aerial Port Squadron

U.S. Air Force photo/Senior Airman Russell S. McMillan Col. Timothy McCoy (left), commander, 452nd Mission Support Group, March Air Reserve Base, passes the guidon to Maj. Mark E. Johnson, commander, 56th Aerial Port Squadron, ...
 
 
U.S. Air Force photo/Tech. Sgt. Ryan Crane

Airman, Guardsman recognized as ‘heroes’ in Paris

U.S. Air Force photo/Tech. Sgt. Ryan Crane Airman 1st Class Spencer Stone (right), Aleksander Skarlatos (center) and Anthony Sadler pose for a photo in Paris Aug. 23, 2015, following a foiled attack on a French train. Stone was...
 

 
150822-F-RK887-146

Chief Kacsmaryk Retirement

U.S. Air Force photo/Senior Airman Russell S. McMillan Chief Master Sgt. Michael Kacsmaryk, superintendent, 752nd Aircraft Maintenance Squadron, March Air Reserve Base, receives a U.S. flag that was flown over the Capitol, duri...
 
 

The 452nd Air Mobility Wing 2015, 3rd Quarter award winners

Airman of the Quarter – Senior Airman Christian Bojorquez, 452 SFS   NCO of the Quarter – Staff Sgt. Kevin Duffy, 56 APS   SNCO of the Quarter – Senior Master Sgt. Winston Demmin, 452 AMXS   Company Grade Officer of the Quarter – Capt. Dawn Schultz, 452 MDG/752 MDS   (Not pictured) Civilians of...
 
 

Healthy Base Initiative ends, Team March continues concept

The Defense Department’s Healthy Base Initiative is about to end, but the emphasis on health and wellness is merely making a transition. The Healthy Base Initiative, a DOD demonstration project at 14 installations that tested ways to improve the health and wellness of troops, civilians and their families, is ending this month. However, the successful ideas that...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>