Commentary

May 30, 2014

VA Secretary vows to earn your trust

Eric Shinseki
U.S. Secretary of Veterans Affairs

Fellow Veterans and Family Members,
After 38 years in The Army, I am now honored and privileged to serve as your Secretary of Veterans Affairs (VA). VA remains committed to providing the high quality benefits you have earned and deserve.

Allegations of VA employees’ misconduct have surfaced over the last several weeks, beginning with scheduling delays at the Phoenix VA Health Care System. As I testified before Congress on May 15, I take any allegations about patient safety or employee misconduct very seriously. The reports of Veterans’ negative experiences while seeking VA care are of great personal concern to me. I fully agree with President Obama’s statement on May 21, 2014: “If these allegations prove to be true, it is dishonorable, it is disgraceful”

In response to these allegations at the Phoenix VA Medical Center and a number of other facilities, the VA Office of Inspector General is conducting a comprehensive, independent review. In addition to the IG’s independent review, I ordered the Veterans Health Administration (VHA) to conduct a nationwide audit of all other major VA healthcare facilities to ensure understanding of, and compliance with, our appointment policy. That audit is being conducted now by more than two hundred senior VHA staff. All teams are independent of the facilities they are visiting. You and your families deserve to have full faith in your VA, and we intend to earn it every day.

As President Obama made clear to the American people May 21, 2014, “Every single day, there are people working in the VA who do outstanding work and put everything they’ve got into making sure that our Veterans get the care, benefits, and services that they need.”

I echo that praise and commend the hard work and dedication of the vast majority of our VA employees, many of whom are Veterans themselves. Every year, dedicated employees are prepared to provide care for over 8.9 million Veterans enrolled in VA healthcare. Every day, VHA conducts approximately 236,000 outpatient healthcare appointments—about 85 million last year.

Since 2009, we have enrolled two million more Veterans in high-quality VA healthcare, reduced Veterans’ homelessness by 24 percent, and provided Post-9/11 GI Bill educational benefits to more than one million student Veterans and eligible family members. We have opened up new presumptives for Veterans to receive long overdue care for exposure to Agent Orange, for combat-related PTS-D, and for Gulf War illnesses. And, we have decreased the disability claims backlog by over 50 percent in the last 14 months. We will meet our goal of eliminating the claims backlog in 2015.

Every VA medical facility is accredited by The Joint Commission, an independent, non-profit organization that ensures the quality of U.S. healthcare through intensive evaluation of more than 20,000 healthcare organizations. In 2012, The Joint Commission, recognized 19 VA hospitals as top performers, and that number increased to 32 in 2013.

Since 2004, the American Customer Satisfaction Index (ACSI) survey has consistently shown that, on average, Veterans who use VA healthcare award our hospitals and clinics a higher customer satisfaction score than patients give private sector hospitals.

When asked if they would use a VA medical center the next time they need inpatient or outpatient care, 96 percent and 95 percent of Veterans, respectively, indicated they would. Veterans across the Nation are receiving quality care from VA. We must encourage other Veterans to seek it.

Notwithstanding these accomplishments, VA will do even better. If any allegations under review are substantiated, we will act. VA is re-doubling its efforts, with integrity and compassion, to earn your trust.

As President Obama said, Veterans have “done their duty, and they ask nothing more than that this country does ours—that we uphold our sacred trust to all who have served.” And, we will.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo/Staff Sgt. Tiffany Lindemann

Army National Guard recruits visit March Field

U.S. Air Force photo/Staff Sgt. Tiffany Lindemann Maj. Cliff Atherton, pilot, 336th Air Refueling Squadron, talks to new Army National Guard recruits and their friends during a KC-135 Stratotanker tour, as part of the Guard’s...
 
 
U.S. Marine Corps photo/Cpl. Isaac Ibarra

Joint Task Force 505 begins drawdown in Nepal

U.S. Marine Corps photo/Cpl. Isaac Ibarra U.S. Marines and Nepalese soldiers unload tarps off of a UH-1Y Huey at Orang, Nepal, during Operation Sahayogi Haat, May 19, 2015. Joint Task Force 505 is drawing down its earthquake re...
 
 
quiz-6-15-13

Test your fitness knowledge

(from www.usaffitfamily.com – answer key at end of quiz) What do you know about the ins and outs of exercise? 1. Which is the most balanced exercise plan? Walking, weight lifting, and yoga Running, weight lifting, and tennis ...
 

 
Combat-Camera

News Briefs May 29, 2015

“A Brush with Kindness” U.S. Air National Guard photo/Master Sgt. Julie Avey Tech Sgt. Nick Hulsey, 163rd Aircraft Maintenance Squadron, California Air National Guard, March Air Reserve Base, volunteers with other 163rd Rec...
 
 
Untitled-1

Seven little known facts about Memorial Day

As Americans get ready to observe Memorial Day with travel, family get-togethers and celebrations, let us not forget—it’s not about the BBQ. Memorial Day is observed specifically to remember those who gave the ultimate sacr...
 
 

Increased mission requirements open doors for continued military service

WASHINGTON (AFNS) — The Air Force is introducing several personnel and manpower initiatives to meet increased mission requirements outlined in the fiscal year 2016 President’s Budget. In order to enhance operational and mission capacity in support of combatant commanders, and to maintain readiness, the Air Force is setting a minimum active-duty force level of 317,000...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin