Air Force

June 6, 2014

The Duchess of Lodging retires

Tags:
Linda Welz 452 AMW public affairs
452 AMW public affairs

Helen Holm, March Inn general manager, holds a Hollywood star she was presented at her retirement ceremony, May 30, 2014. Holm retired after 27 years in the service industry.

After 27 years in the hospitality industry, Helen Holm (dubbed The Duchess of Lodging), March Inn general manager, retired May 30, 2014, at a ceremony in the courtyard of building 100. The event was attended by the 452nd Air Mobility Wing leadership as well as Holm’s husband, Frank, two of her three children, staff and friends.

Holm was born in Ely, Cambridgeshire, England, where she graduated from Ely High School for Girls in 1966. She attended St. Martin’s College, Littleport, England and the University of Maryland, Iraklion Air Station, Crete, Greece.

Holm began her services career as a desk clerk at the former March Air Force Base in 1985. Two years later she was promoted to reservations manager, a position she held for the next two years. It was then that she decided to transition to the commercial hotel sector, working at the Ramada Inn, Moreno Valley, as the front desk manager for a couple of years before returning to March Field in 1995, where she remained as assistant general manager and then general manager until 1998, when she moved to RAF Mildenhall, United Kingdom, as their lodging general manager for four years. When Holm returned to the U.S. she was hired on at Los Angeles AFB, to fill the lodging general manager position. Five years later, Holm moved back home to March Field.

From the March Notable Achievement Award in 1987 to the Air Force Reserve Sustainment Services Flight Manager of the Year in 2010, Holm has earned numerous accolades and awards. In addition to her individual awards, she has led her teams to five major team Innkeeper Awards spanning 16 years.

Given the many fiscal challenges with budgeting the past couple of years, Holm has left a legacy. The tedious, long project that is the March Inn remodel was one that she fought for. She made it her own in order to benefit those who will use it long term, said Jacqueline MacGowan, March Inn guest services manager.

“She (Holm) was integral in the various lodging construction projects,” said Col. Timothy McCoy, 452nd Mission Support Group commander. “Without Helen we wouldn’t have the current lodging facility.”

MacGowan, said that lodging will continue to be successful because of Holm’s leadership. She added that Holm is fantastic and ethically great; a woman who takes pride in her work and cares a lot about her employees, as well as striving for top-notched customer service for the troops.

“The staff will miss her expertise but follow her lead and keep moving forward,” said MacGowan. “(The staff want to) thank her and Frank (her husband) for being here and supporting us. (We are) proud because of the knowledge she’s passed on to us. She’s left us with a sense of accomplishments and we wish her the best for years to come.”

After a flag-folding ceremony and presentation by the Blue Eagles Total Force Honor Guard and several presentations by various groups and individuals, Holm took center stage to thank commanders, deputies and all the support agencies on each base for the phenomenal support provided to her throughout the years.

“March Air Reserve Base has been my favorite,” Holm said. “I am truly thankful to you all!”

She continued by telling the crowd that she has had the best lodging staff the Air Force has to offer and that the one at March is on the top of her list.

“Even through adversity, with reduction in hours and pay, the March Inn staff has maintained their professionalism and pride in their work,” she said. “They are the most dedicated, conscientious, customer service-oriented, hardest working people to be found anywhere. I have been so proud, privileged, and extremely grateful to work with them. My hat’s off to them!”




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo/Linda Welz

March Field Emergency Fire Services engineer remains calm at accident scene

U.S. Air Force photo/Linda Welz Engineer Mark Hanenberger, March Field Emergency Fire Services, March Air Reserve Base, shows the gloves he keeps in his personal vehicle in case of an emergency, which proved to be the case when...
 
 

Fourth of July fireworks safety tips

Many cities and communities in or near Riverside County provide spectacular fireworks displays for their residents. The operators of these displays are licensed and have permits issued by the State Fire Marshal. As a reminder (other than the licensed and permitted operators mentioned above), all fireworks (including sparklers) are illegal in Riverside County because they cause...
 
 
Mackenzie-Welz

How being a military dependent helped me prepare for my future

“You’re going to be the man of the house now,” are the words one may hear a military father tell his son before deployment. However, it’s different when the mom is the one leaving her daughter because of a deployment. S...
 

 
Watchara Phomicinda/LA Daily News staff photographer

Honor Guard members bury those who served

Watchara Phomicinda/LA Daily News staff photographer Members of the Blue Eagles Honor Guard practice with their training rifle at March Air Reserve Base in Riverside, Calif. on Tuesday, May 12, 2015. The new trainees must compl...
 
 
Vets-Access

Veteran’s Access, Choice, and Accountability Act of 2014

Compliance by State – Map There is a recent change in the Veterans Access, Choice and Accountability Act of 2014 (“Choice Act”) that relates to the GI Bill Resident Rate Requirements. These new requirements will ensur...
 
 
U.S. Air Force photo/Senior Airman Kevin Mitterholzer

March Airman prepares for marksman competition

U.S. Air Force photo/Senior Airman Kevin Mitterholzer Staff Sgt. Rodger E. Scrivner, communications specialist, 452nd Communications Squadron, March Air Reserve Base, participates in target practice at the Los Angeles Rifle and...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>