Veterans

April 20, 2012

New VA initiatives to improve benefits delivery to Veterans and their families

By Department of Veterans Affairs

WASHINGTON – The Department of Veterans Affairs announced on April 16today the national deployment of claims transformation initiatives to 12 regional offices in the remaining months of fiscal year 2012 to improve benefits delivery to Veterans, families and their survivors.

“This is an important milestone in our transformation to achieve the goal we established in 2009 of processing all disability claims within 125 days at a 98 percent accuracy level in 2015,” said Secretary of Veterans Affairs Eric K. Shinseki.

The 12 regional offices to begin the deployment of the transformation initiatives include: Huntington, W.Va.; Hartford, Conn.; Portland, Ore.; Houston, Texas; Cleveland, Ohio; Des Moines, Iowa; Boise, Idaho; Phoenix, Ariz.; New Orleans, La.; San Juan, Puerto Rico; Atlanta, Ga.; Newark, N.J.  This deployment follows four pilot programs at Indianapolis, Ind., Wichita, Kan., Milwaukee, Wis., and Fort Harrison, Mont., in 2012.

VA’s transformation plan is based on more than 40 measures that were selected, evaluated, tested and measured from over 600 stakeholder and employee innovation ideas.

“This national deployment, consisting of people, process and technology initiatives, follows comprehensive planning and testing to ensure we have the right recipe for success,” added Under Secretary for Benefits Allison A. Hickey.

During the national deployment, VA will further track and gauge the integrated effects of the transformation plan to reduce the backlog of disability claims and provide Veterans, their families, and survivors with more timely and accurate claims decisions. VA expects to deploy the transformation plan to the remaining 40 regional offices throughout calendar 2013.

The major components of the transformation plan that will be nationally deployed include:

  • The Intake Processing Center, which adds a formalized process for triaging claims documents and other mail, and drives faster and more accurate  association of mail with Veterans’ claims files;
  • Segmented Processing Lanes, which allow claims that can be more easily rated to move quickly through the system and the more complex claims to be processed by VA’s more experienced and skilled employees;
  • Cross-Functional Teams, which support a case-management approach to claims processing that minimizes rework and reduces processing time; and
  • The Veterans Benefits Management System, which is a new electronic claims processing system that employs rules-based technologies to improve decision speed and quality.

VA has already nationally implemented:

  • Quality Review Teams, which are composed of dedicated local quality review specialists who will evaluate station and individual employee performance and conduct in-process reviews to eliminate errors at the earliest possible stage.
  • Simplified and Standardized Rating Notification Letters, which give Veterans one simplified decision letter that provides notice of VA’s decision, including a summary of the evidence considered and the reason for the decision.

VA provides compensation and pension benefits to more than four million Veterans, family members and survivors.  Veterans filing claims may file online through eBenefits, a joint project between the Department of Defense and VA, at https://www.ebenefits.va.gov.   They can check the status of their claim with a Premium eBenefits account, and use a growing number of online services or contact VA Call Centers for more information at 1-800-827-1000.

 


Did you enjoy or perhaps disagree with something in this article? If so, we’d love to hear your thoughts in the comments below. Don’t forget, you can sign up for our email newsletter or subscribe to our RSS feed to keep up with our latest headlines.



All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Master Sgt. Charles Larkin Sr.

First sergeant provides health, welfare for warriors

U.S. Air Force photo by Master Sgt. Charles Larkin Sr. Master Sgt. Phelipe Salinas speaks to his athletes during the 2014 Warrior Games at the Garry Berry Stadium in Colorado Springs, Colo., Oct. 2. Salinas is the first sergean...
 
 

Safeguarding, re-evaluating your digital footprint

SAN ANTONIO, Texas — Social media is a great resource for Airmen and their families to share information and stay connected to relatives at home and abroad. Although many depend on these wonderful tools, recent events have encouraged us to re-evaluate our digital footprint to ensure our personal and professional information is protected from online...
 
 

October is Energy Action Month: ‘I am Air Force Energy’

NELLIS AIR FORCE BASE, Nev. — Summer has come to a close, and we’re all looking forward to more tolerable temperatures in the coming weeks. Even better news — this means your power bill is likely to go down. But if you think you pay a lot for energy, imagine paying Nellis’ bill of approximately $1 million...
 

 

Taming ‘tyranny of urgent’

VANCE AIR FORCE BASE, Okla. — Many Airmen lead incredibly busy lives, full of unfinished tasks that we often wish we had more hours in the day to fit it all in, and in our professional lives, budgets remain tight, the Air Force is shrinking, and we are challenged to do more with less. Yet...
 
 
U.S. Air Force photograph by Airman 1st Class Rachel Loftis

Armory: A home for weapons

U.S. Air Force photograph by Airman 1st Class Rachel Loftis Senior Airman Jaime Romo, 99th Security Forces Squadron armorer, puts a M-240 rifle away after clearing the weapon at the 99th SFS armory at Nellis Air Force Base, Nev...
 
 
U.S. Air Force photo

Nellis Open House brings history to life

U.S. Air Force photo The AT-6 Texan, which was originally flown in 1935 and flown here in the 1940s, will be one of many aircraft at the Nellis Air Force Base Open House on Nov. 8 and 9. It is a single-engine advanced trainer a...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin