A. If you are covered under Tricare Prime and live more than 30 minutes from Nellis AFB, you can change your primary care manager through the TriWest Service Center. If you do not live more than 30 minutes from Nellis AFB, you must submit a request for review/approval for civilian primary care manager. You can submit request via email to: 99MDGTricare@nellis.af.mil, along with a map (MapQuest, Google map, etc.) with drive time from your home address to Mike Oâ€™Callaghan Federal Medical Center. You will then be notified if the request was approved or denied. If denied, you have the option to switch from Prime to Tricare Standard. Please visit the TriWest Service Center for details about Tricare Standard.
Please be aware that active-duty service members cannot be under Tricare Standard. In addition, if you get approved to have a civilian primary care manager and your civilian primary care manager refers you to see a specialty physician then you must come back to Mike Oâ€™Callaghan Federal Medical Center for treatment, if that service is available, unless you are 60 minutes or more from Mike Oâ€™Callaghan Federal Medical Center.
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