Veterans

July 20, 2012

VA deploys new processing model for compensation claims

By Department of Veterans Affairs

WASHINGTON — The Department of Veterans Affairs announced it is deploying a new model for processing compensation benefits claims at 16 VA regional offices. The new model is part of a comprehensive transformation plan designed to yield an estimated 150,000 to 200,000 additional compensation claim decisions annually, while ensuring Veterans most in need receive priority attention.

“This new model is a part of our comprehensive plan to eliminate the compensation claims backlog,” said Under Secretary for Benefits, Allison A. Hickey. “Our redesigned model follows comprehensive planning and testing to ensure we have the right recipe for success.”

The new organizational model involves special handling of claims from Veterans who are facing the most serious injuries or illnesses or experiencing financial hardships or homelessness, and therefore need immediate attention. Through a new “intake processing center,” claims are routed to one of three segmented lanes:

  • Express: Claims that have only one or two medical conditions, or have all the supporting documentation, medical evidence and service records needed for an expeditious rating decision—referred to as “fully developed claims”.
  • Special Operations: Claims requiring special handling because of the unique circumstances of the Veterans. These include financial hardship; homelessness; serious wounds, injuries or illnesses; Post Traumatic Stress Disorder associated with military sexual trauma; and former prisoner of war status.
  • Core: Claims with more than two medical conditions, or those that will need additional evidence to make a compensation decision.

The segmented-lanes approach helps increase speed and accuracy because the claims specialists become familiar with processing claims of similar complexity.

Veterans and their Veterans Service Organization representatives are encouraged to provide all the needed evidence along with their application in a “fully developed claim” in order to expedite the process.

Sixteen regional offices have received the new organizational and process model, including Huntington, W.Va.; Hartford, Conn.; Portland, Ore.; Houston, Texas; Cleveland, Ohio; Des Moines, Iowa; Boise, Idaho; Phoenix, Ariz.; New Orleans, La.; San Juan, Puerto Rico; Atlanta, Ga.; Indianapolis, Ind.; Wichita, Kan.; Milwaukee, Wis.; Newark, New Jersey and Fort Harrison, Mont.

These offices will also receive new technology systems and software upgrades over the next 3 months. All 56 VA regional offices will have fully implemented all of the people, process, and technology initiatives in VA’s transformation plan by the end of 2013.

To learn more about how to file “fully developed claims” using VA’s new disability benefits questionnaires, visit http://benefits.va.gov/disabilityexams.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Senior Airman Thomas Spangler

40 years of Red Flag ends on high note

U.S. Air Force photo by Senior Airman Thomas Spangler A C-17 Globemaster III assigned to the 437th Airlift Wing, Charleston Air Force Base, S.C., flies to the Nevada Test and Training Range during Red Flag 15-4, Aug. 25. With a...
 
 

Never underestimate your impact

INCIRLIK AIR BASE, Turkey — Every day I visit our great Airmen and every day I come across more than one that underestimates their impact to the mission. There’s the one-stripe maintainer, “just repaneling an aircraft,” for the next day’s flight, or the young personalist, “just issuing another identification card,” or the defender, “just guarding...
 
 

Challenge yourself: Never give up, never quit

FAIRCHILD AIR FORCE BASE, Wash. — I once read that newly created cells in our bodies do one of two things: they either begin to decay or they become more vital. These cells choose their path based on what we demand of them. If we are sedentary, our brains signal our cells to decay; but...
 

 

SECDEF visits Nellis

U.S. Air Force photo by Lawrence Crespo U.S. Secretary of Defense Ash Carter speaks with Airmen from Nellis and Creech Air Force Bases during an all-call at the Lightning Aircraft Maintenance Unit hangar on Nellis AFB, Nev., Aug. 26. Carter’s department is responsible for policy development, planning, resource management, fiscal, and program evaluations for the...
 
 

Air Force extends SAPR services to AF civilians

WASHINGTON — The Air Force released a policy memo today allowing Air Force civilian employees who are victims of sexual assault to file restricted and unrestricted reports with their installation’s sexual assault response coordinator. The policy is effective immediately and allows SARCs and sexual assault prevention and response victim advocates to assist Air Force civilians...
 
 

TRICARE pharmacy rules changing for maintenance, brand-name drugs

WASHINGTON — TRICARE beneficiaries who take certain brand-name medications on a regular basis will be required to fill prescriptions at a military treatment facility or through a mail-in program beginning Oct. 1, a Defense Health Agency official said here Aug. 20. George Jones, DHA’s pharmacy operations division chief, said the new policy does not apply...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>