Health & Safety

August 24, 2012

Knowing where to request records saves time, money

By Tammy Cournoyer
Warrior and Family Operations Center

JOINT BASE SAN ANTONIO-RANDOLPH, Texas — In an effort to save time and money, the master personnel records branch staff at the Air Force Personnel Center wants retirees and former Airmen to know the correct procedures for requesting medical and personnel record information.

“Knowing the correct procedures can not only cut down on the requestor’s wait time, it can also cut the routing time and our workload,” said Capt. Darren James, branch operations officer.

Airmen who retired on or after Oct. 1, 2004 can request copies of records such as a DD Form 214 (Certificate of Release or Discharge from Active Duty), performance reports and other information by writing to AFPC/DPSIRP, 550 C St. West, Suite 19, Randolph AFB TX, 78150; faxing 210-565-4021; or visiting the eBenefits website at www.eBenefits.va.gov.

People requesting their own records need to send a completed Standard Form 180, Request Pertaining to Military Records, or a letter that includes their name, full Social Security number, contact information, specific record requested, and a signature. People requesting a deceased relative’s record need to provide the above information, plus their relationship to the former Airman so next-of-kin relationship can be verified. Proof of death must also be furnished.

Veterans who retired before Oct. 1, 2004 must visit the National Personnel Records Center website at http://www.archives.gov/veterans/military-service-records/ for record request instructions. People requesting the record of a deceased relative who retired before Oct. 1, 2004 may now use the NPRC website to order a copy of the military records.

Regardless of the request procedures used, processing can take time. Response time for records requests sent to NPRC varies and depends upon records availability and workload. NPRC receives approximately 4,000 to 5,000 requests per day. Officials at NPRC ask that people do not send a follow-up request before 90 days have elapsed as it may cause further delays.

Veterans who retired after Oct. 1, 2004 can access certain records online by registering for a premium account on www.eBenefits.va.gov. Click the register button at the top of the home page and follow the instructions provided to obtain a premium account. The website is managed by Veterans Affairs and may not be inclusive for all retirees.

“Requests processed through AFPC normally take 5 to 10 business days however, manning cuts across the Air Force have made it challenging for us to provide timely customer service to our veterans; so we are using technology to our benefit,” said James. “There are definitely time and money savings associated when veterans access their records through the eBenefits website. The immediate savings we’ve seen by using eBenefits cuts the processing time tremendously from the current 5 to 10 business days to 24 to 48 hours.”

Medical and dental records for all Airmen who retired before May 1994 are stored permanently at NPRC (see link above). Medical and dental records for Airmen who retired or separated after May 1994 are maintained by the Veterans Administration Service Medical Records Center at 888-533-4558.

For more information on records requests, visit the myPers website at https://mypers.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Airman 1st Class Thomas Spangler

Sun sets on Red Flag 14-3

U.S. Air Force photo by Airman 1st Class Thomas Spangler The sun sets behind a row of F-16 FightingFalcons during Red Flag 14-3, July 16 at Nellis Air Force Base, Nev. Red Flag provides a series of intense air-to-air combat sce...
 
 
U.S. Air Force photo by Tech. Sgt. Kali L. Gradishar

Lessons learned: Deployment exercise gives new insight

U.S. Air Force photo by Tech. Sgt. Kali L. Gradishar Master Sgt. Nicholas Alessi, New Horizons engineer 820th RED HORSE Squadron at Nellis Air Force Base, Nev., lays block at the Edward P. Yorke school construction site April 9...
 
 
CMSAF1

CMSAF Cody visits Nellis Airmen

Chief Master Sgt. of the Air Force, James A. Cody speaks to 99th Civil Engineer Squadron Airmen about surveying equipment July 17, during a visit to Nellis Air Force Base, Nev. Cody visited various units to experience first-han...
 

 
U.S. Air Force photo by Staff Sgt. Kiuta B. Ika

Dempsey takes reins of NTTR

U.S. Air Force photo by Staff Sgt. Kiuta B. Ika Maj. Gen. Jay Silveria, U.S. Air Force Warfare Center commander, passes the Nevada Test and Training Range guidon to the new NTTR commander, Col. Thomas E. Dempsey III, during a c...
 
 
1000-hours

Pilot reaches milestone, achieves 1000 flight hours

Maj. Matt Allen, a 706th Reserve Squadron full-time air reserve technician who is assigned to the 59th Test and Evaluation Squadron as an F-22 test director, stands by an F-22 Raptor before flight July 21, at Nellis Air Force B...
 
 
U.S. Air Force photo by Airman 1st Class Rachel Loftis

Fuels management flight takes on Red Flag 14-3 full force

U.S. Air Force photo by Airman 1st Class Rachel Loftis Senior Airman Daniel Millard, 419th Logistics Readiness Squadron fuels journeyman, prepares to fuel an aircraft participating in Red Flag 14-3, July 22, at Nellis Air Force...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin