Air Force

October 26, 2012

Online access simplifies dependent updates

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) — Family situations can be complicated, but updating family benefit information doesn’t have to be, now that it can be done online.

Dependent family members must be registered in the Defense Enrollment Eligibility Reporting System, and in many instances must have a valid dependent identification card, to access medical, dental and other benefits. In the past, Airmen geographically separated from their dependents faced a multi-step, back-and-forth process to accomplish some of these updates in DEERS.

Those days are history, thanks to the real-time Automated Personnel Identification System Self-Service portal, said Ed Yoder, Air Force DEERS Project Office, Air Force Personnel Center.

The self-service portal is one of several tools developed by the Defense Manpower Data Center in an on-going enterprise-wide initiative to expand online customer self-service options for Department of Defense and uniformed service populations.

“Most Airmen can’t drop what they’re doing to resolve DEERS and ID card problems,” Yoder said. “And if they’re deployed or stationed separate from their dependents, they face even greater challenges.

This new system capability will help Air Force members take care of their families.”

Implemented in September, the RAPIDS Self Service portal allows Common Access Card-holders to digitally sign required documents which are then accessible to all ID card-issuing facilities world-wide. A dependent who is thousands of miles away can then go to the nearest RAPIDS ID card-issuing facility and complete the update process or have a new ID card issued.

Prior to the online option, members had to go in person to a military personnel office, sign in, wait for their turn, complete and wet-sign the forms, and fax them to the dependent’s servicing personnel section so that the dependent could complete the paperwork and get their new ID.

“That was the simple process,” Yoder said. “If a member’s situation was unusual in any way, it became more complicated, requiring greater effort on behalf of the member and personnel office.”

For example, one member had to fax initial forms to his ex-wife so that she could get proof that their son was attending college as a full-time student. She then faxed the documents back, and the member had to go back to the personnel section, finish the paperwork and the personnelist faxed them to the servicing section for ID card completion.

“This process is very manually intensive and it could take a several days to complete, during which time, the dependent would be without active benefits or a valid ID card,” Yoder said.

The new RAPIDS Self-Service process is designed to update DEERS records and renew or reissue ID cards only, Yoder said. Initial DEERS enrollment and ID card issuance requires the member’s presence. In addition to DEERS and ID card actions, members can access the RAPIDS Self-Service portal to add or change an email address for signature and email encryption certificates, download certain applications, view and update contact information and more.

Go to https://www.dmdcosd.mil/self_service/rapidsunauthenticated?execution=e1s1 to access the portal, and follow the screen prompts to add or update information.

For more information about personnel issues, visit the myPers website at https://mypers.af.mil.

 




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Scott M. Ash

Gen. Larry O. Spencer Innovation Award unveiled

U.S. Air Force photo by Scott M. Ash Secretary of the Air Force Deborah Lee James and Air Force Vice Chief of Staff Gen. Larry O. Spencer pull the shroud during the ceremonial unveiling of the Gen. Larry O. Spencer Innovation A...
 
 

Career Intermission Program application window

JOINT BASE SAN ANTONIO-RANDOLPH, Texas — The Air Force Career Intermission Program application window opens July 1 for eligible Airmen interested in taking one to three years off active duty for personal or professional needs. Applications must reach the Air Force Personnel Center no later than Aug. 31, with the total force selection panel scheduled...
 
 

AF begins enlisted professional military education enrollment notifications

JOINT BASE SAN ANTONIO-RANDOLPH, Texas—Last week, the Air Force Personnel Center initiated a phased approach to notify approximately 83,000 Airmen of the requirement to enroll in the applicable enlisted professional military education distance learning course. AFPC will notify 20,000 Airmen at the beginning of each month until all members have been notified. In July 2014,...
 

 

AFCENT commander: ISIL fears coalition airpower

AL UDEID AIR BASE, Southwest Asia — At the coalition airpower hub for operations in Iraq, Afghanistan and across the U.S. Central Command area of responsibility, the commander and coalition partners know they are making a difference in the fight against Islamic State of Iraq and the Levant terrorists. “We know from our intelligence that...
 
 

GWOT Expeditionary Medal

JOINT BASE SAN ANTONIO-RANDOLPH, Texas — Active duty, Air National Guard and Air Force Reserve Airmen who earned the Global War on Terrorism Expeditionary Medal for more than one of the five Department of Defense approved GWOT-EM operations may now wear a service star device on the medal and service ribbon for the second and...
 
 
U.S. Air Force photo by Jonathan Stock

Air Force welcomes new surgeon general

U.S. Air Force photo by Jonathan Stock Staff Sgt. Ross Ediger and Zachery Ediger pin the third star on their father Lt. Gen. Mark Ediger during a promotion ceremony at the Defense Health Headquarters in Falls Church, Va., June ...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>