Air Force

October 26, 2012

Online access simplifies dependent updates

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) — Family situations can be complicated, but updating family benefit information doesn’t have to be, now that it can be done online.

Dependent family members must be registered in the Defense Enrollment Eligibility Reporting System, and in many instances must have a valid dependent identification card, to access medical, dental and other benefits. In the past, Airmen geographically separated from their dependents faced a multi-step, back-and-forth process to accomplish some of these updates in DEERS.

Those days are history, thanks to the real-time Automated Personnel Identification System Self-Service portal, said Ed Yoder, Air Force DEERS Project Office, Air Force Personnel Center.

The self-service portal is one of several tools developed by the Defense Manpower Data Center in an on-going enterprise-wide initiative to expand online customer self-service options for Department of Defense and uniformed service populations.

“Most Airmen can’t drop what they’re doing to resolve DEERS and ID card problems,” Yoder said. “And if they’re deployed or stationed separate from their dependents, they face even greater challenges.

This new system capability will help Air Force members take care of their families.”

Implemented in September, the RAPIDS Self Service portal allows Common Access Card-holders to digitally sign required documents which are then accessible to all ID card-issuing facilities world-wide. A dependent who is thousands of miles away can then go to the nearest RAPIDS ID card-issuing facility and complete the update process or have a new ID card issued.

Prior to the online option, members had to go in person to a military personnel office, sign in, wait for their turn, complete and wet-sign the forms, and fax them to the dependent’s servicing personnel section so that the dependent could complete the paperwork and get their new ID.

“That was the simple process,” Yoder said. “If a member’s situation was unusual in any way, it became more complicated, requiring greater effort on behalf of the member and personnel office.”

For example, one member had to fax initial forms to his ex-wife so that she could get proof that their son was attending college as a full-time student. She then faxed the documents back, and the member had to go back to the personnel section, finish the paperwork and the personnelist faxed them to the servicing section for ID card completion.

“This process is very manually intensive and it could take a several days to complete, during which time, the dependent would be without active benefits or a valid ID card,” Yoder said.

The new RAPIDS Self-Service process is designed to update DEERS records and renew or reissue ID cards only, Yoder said. Initial DEERS enrollment and ID card issuance requires the member’s presence. In addition to DEERS and ID card actions, members can access the RAPIDS Self-Service portal to add or change an email address for signature and email encryption certificates, download certain applications, view and update contact information and more.

Go to https://www.dmdcosd.mil/self_service/rapidsunauthenticated?execution=e1s1 to access the portal, and follow the screen prompts to add or update information.

For more information about personnel issues, visit the myPers website at https://mypers.af.mil.

 




All of this week's top headlines to your email every Friday.


 
 

 

Nellis prepared for Air Force Fitness Management System upgrade

NELLIS AIR FORCE BASE, Nev. — The Air Force Fitness Management System, or AFFMS, will be offline from Dec. 31-Jan. 11 to enable Air Force Personnel Center teams to transition content to the improved Air Force Fitness Management System II. The new system – AFFMS II – will improve accessibility and fitness program managers’ ability...
 
 
U.S. Air Force photo by Airman 1st Class Alexander Guerrero

82nd Airborne integrates with USAFWS for JFE 14B

U.S. Air Force photo by Airman 1st Class Alexander Guerrero Eleven C-130H Hercules’ from various Air National Guard units and 13 C-130J Super Hercules’ from the 317th Airlift Group at Dyess Air Force Base, Texas, prepare to...
 
 
U.S. Air Force photo by Airman 1st Class Mikaley Towle

Sweet treats delivered to Airmen in dorms

U.S. Air Force photo by Airman 1st Class Mikaley Towle Airman 1st Class Devonte Robinson, 99th Medical Support Squadron (left) receives a freshly baked cookies from Master Sgt. Sharon Tyree, 99th MDSS first sergeant, during the...
 

 

Thunderbirds release 2015 show schedule

NELLIS AIR FORCE BASE, Nev. — The U.S. Air Force Thunderbirds have finalized their 2015 show schedule. In its 62nd season, the team is slated to perform 71 demonstrations at 39 locations. The flying unit, officially known as the U.S. Air Force Air Demonstration Squadron, will perform its first public flyover of 2015 at the...
 
 
Courtesy photo

SecAF: ISIL fight requires comprehensive approach

Courtesy photo Air Force Secretary Deborah Lee James WASHINGTON — The air campaign against the Islamic State of Iraq and the Levant is working as part of the ongoing joint effort to disrupt, degrade and destroy the terrorist ...
 
 

Family Dynamics: CMSAF, wife Athena talk about AF life at home

U.S. Air Force photo by Michael J. Pausic Chief Master Sgt. of the Air Force James A. Cody and his wife, Athena, pose for a photo at the Air Force Association’s 2013 Air & Space Conference and Technology Exposition Sept.16, 2013, in Washington D.C. FORT GEORGE G. MEADE, Md. — In a special edition of...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin