Air Force

October 26, 2012

Online access simplifies dependent updates

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) — Family situations can be complicated, but updating family benefit information doesn’t have to be, now that it can be done online.

Dependent family members must be registered in the Defense Enrollment Eligibility Reporting System, and in many instances must have a valid dependent identification card, to access medical, dental and other benefits. In the past, Airmen geographically separated from their dependents faced a multi-step, back-and-forth process to accomplish some of these updates in DEERS.

Those days are history, thanks to the real-time Automated Personnel Identification System Self-Service portal, said Ed Yoder, Air Force DEERS Project Office, Air Force Personnel Center.

The self-service portal is one of several tools developed by the Defense Manpower Data Center in an on-going enterprise-wide initiative to expand online customer self-service options for Department of Defense and uniformed service populations.

“Most Airmen can’t drop what they’re doing to resolve DEERS and ID card problems,” Yoder said. “And if they’re deployed or stationed separate from their dependents, they face even greater challenges.

This new system capability will help Air Force members take care of their families.”

Implemented in September, the RAPIDS Self Service portal allows Common Access Card-holders to digitally sign required documents which are then accessible to all ID card-issuing facilities world-wide. A dependent who is thousands of miles away can then go to the nearest RAPIDS ID card-issuing facility and complete the update process or have a new ID card issued.

Prior to the online option, members had to go in person to a military personnel office, sign in, wait for their turn, complete and wet-sign the forms, and fax them to the dependent’s servicing personnel section so that the dependent could complete the paperwork and get their new ID.

“That was the simple process,” Yoder said. “If a member’s situation was unusual in any way, it became more complicated, requiring greater effort on behalf of the member and personnel office.”

For example, one member had to fax initial forms to his ex-wife so that she could get proof that their son was attending college as a full-time student. She then faxed the documents back, and the member had to go back to the personnel section, finish the paperwork and the personnelist faxed them to the servicing section for ID card completion.

“This process is very manually intensive and it could take a several days to complete, during which time, the dependent would be without active benefits or a valid ID card,” Yoder said.

The new RAPIDS Self-Service process is designed to update DEERS records and renew or reissue ID cards only, Yoder said. Initial DEERS enrollment and ID card issuance requires the member’s presence. In addition to DEERS and ID card actions, members can access the RAPIDS Self-Service portal to add or change an email address for signature and email encryption certificates, download certain applications, view and update contact information and more.

Go to https://www.dmdcosd.mil/self_service/rapidsunauthenticated?execution=e1s1 to access the portal, and follow the screen prompts to add or update information.

For more information about personnel issues, visit the myPers website at https://mypers.af.mil.

 




All of this week's top headlines to your email every Friday.


 
 

 

Air Force fighters, bombers conduct strikes against ISIL targets in Syria

TAMPA, Fla. — U.S. military forces and partner nations, including the Kingdom of Bahrain, the Hashemite Kingdom of Jordan, the Kingdom of Saudi Arabia, Qatar and the United Arab Emirates, undertook military action against ISIL terrorists in Syria Sept. 22, using a mix of fighter, bomber, remotely piloted aircraft and Tomahawk Land Attack Missiles to...
 
 
page-one

End of an era: 65th AGRS set to deactivate

NELLIS AIR FORCE BASE, Nev. – After almost a decade of unyielding service, the 65th Aggressor Squadron will be deactivating. Since being reactivated Sept. 15, 2005, the 65th AGRS helped provide air combat training for militar...
 
 
U.S. Air Force photo by Scott Ash

Air Force leaders sign Total-Force Aircrew Management charter

U.S. Air Force photo by Scott Ash Leaders of the Air Force and the Air Reserve Component sign the Total Force Aircrew Management charter Sept. 18, during the Aircrew Summit at Joint Base Andrews, Maryland. From left to right, D...
 

 
U.S. Air Force photo by Staff Sgt. Matt Davis

ACC commander outlines imperatives for the Combat Air Force

U.S. Air Force photo by Staff Sgt. Matt Davis Gen. Mike Hostage, commander of Air Combat Command, speaks to the audience on the importance of maintaining combat capabilities with minimal resources during the Air Force Associati...
 
 
U.S. Air Force photo by Airman 1st Class Mikaley Towle

AFAS helps ease financial stress

U.S. Air Force photo by Airman 1st Class Mikaley Towle Hiroko Bush, 99th Force Support Squadron community readiness consultant, accepts a Nellis Airman’s Air Force Financial Aid Society application at the Airman and Family Re...
 
 

AF to change instructions for oaths

WASHINGTON — The Air Force has instructed force support offices across the service to allow both enlisted members and officers to omit the words “So help me God” from enlistment and officer appointment oaths if an Airman chooses. In response to concerns raised by Airmen, the Department of the Air Force requested an opinion from...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin