Health & Safety

February 15, 2013

Ask the doc

99th Medical Group

doctor
West Region Transition : UnitedHealthcare Military & Veterans will begin to provide health care for TRICARE in the West Region starting April 1, 2013. Meanwhile, TriWest continues to serve the 2.9 million beneficiaries in the West Region through March 31, 2013.

Continuity of care remains a top TRICARE priority, and UnitedHealthcare will make every effort to conduct a smooth transition. However, some TRICARE Prime and Prime Remote enrollees may have to change their primary care manager when the new contract begins. UnitedHealthcare will have more information about the West Region provider network mid-February.

As we move towards the start of health care delivery on April 1st, here is what beneficiaries can expect:

February: Beneficiaries begin receiving Welcome Kits from UnitedHealthcare

February 15: New toll-free customer service lines and Web site operational with minimal functionality

March 15: Deadline for establishing automatic payments with UnitedHealthcare for enrollment fees or monthly premiums (to ensure no break in coverage)

April 1: Health care delivery under new contract begins

Customer Service: During the Transition: During the transition, TriWest and UnitedHealthcare will share the customer service responsibility.

On February 15 2013, UnitedHealthcare’s toll-free number and Web site will become operational. UnitedHealthcare will be able to assist with enrollments effective April 1, 2013 and later and answer questions about the transition and any transition-related correspondence.

For other general customer assistance (including authorizations, referrals, claims, benefits, and eligibility) with dates of service up to March 31, 2013, please contact TriWest http://www.triwest.com/> at 1-888-TRIWEST (1-888-874-9378).

On April 1, 2013, UnitedHealthcare’s customer service can answer your health care questions over the phone, online and in person at TRICARE Service Centers.

Send your questions to askthedoc@nellis.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 

Healthy, productive ways to cope with holiday stress

NELLIS AIR FORCE BASE, Nev. — As the holiday season quickly approaches, many Airmen become stressed when they try to figure out how to deal with visiting families, preparing large meals and buying gifts for loved ones. For others, stress can manifest because this could be their first time away from family during the holidays. Different...
 
 

Ask the Doc

Q. Does TRICARE cover power wheelchairs and scooters? A. Yes — if medically necessary and TRICARE requirements are met. TRICARE may cover scooters — electric-powered and cart-type vehicles — as an alternate to an electric wheelchair, but TRICARE will not pay for both a scooter and an electric wheelchair during the same period of time....
 
 

Ask the Doc

Q. Does TRICARE cover urgent care?     Send your questions to askthedoc@nellis.af.mil.
 

 

Tool to safeguard PII scheduled for AF-wide December rollout

JOINT BASE SAN ANTONIO-LACKLAND, Texas — The Digital Signature Enforcement Tool is scheduled for Air Force-wide integration Dec. 5, providing Microsoft Outlook email users with an interactive, automated virtual assistant to help ensure the security of personally identifiable information. “I can’t overstate the operational importance of preventing PII breaches,” said Maj. Gen. B. Edwin W...
 
 

Running past anxiety

NELLIS AIR FORCE BASE, Nev. — I have never been a skilled runner. I’ve always wanted to be; however in my mind, running was an anxiety filled, sweat-stained horror. Distance running has always been a dreaded activity for me. I always felt inadequate, uncoordinated and humiliated for finishing last. I’d rarely been the champion of battling...
 
 
doctor

Ask the Doc

Q. How do I get emergency care through TRICARE? A. If you need emergency care, call 911 or go to the nearest emergency room. If you’re enrolled in TRICARE Prime or a TRICARE Prime option, call your primary care manager within...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin