Health & Safety

February 15, 2013

Ask the doc

99th Medical Group

doctor
West Region Transition : UnitedHealthcare Military & Veterans will begin to provide health care for TRICARE in the West Region starting April 1, 2013. Meanwhile, TriWest continues to serve the 2.9 million beneficiaries in the West Region through March 31, 2013.

Continuity of care remains a top TRICARE priority, and UnitedHealthcare will make every effort to conduct a smooth transition. However, some TRICARE Prime and Prime Remote enrollees may have to change their primary care manager when the new contract begins. UnitedHealthcare will have more information about the West Region provider network mid-February.

As we move towards the start of health care delivery on April 1st, here is what beneficiaries can expect:

February: Beneficiaries begin receiving Welcome Kits from UnitedHealthcare

February 15: New toll-free customer service lines and Web site operational with minimal functionality

March 15: Deadline for establishing automatic payments with UnitedHealthcare for enrollment fees or monthly premiums (to ensure no break in coverage)

April 1: Health care delivery under new contract begins

Customer Service: During the Transition: During the transition, TriWest and UnitedHealthcare will share the customer service responsibility.

On February 15 2013, UnitedHealthcare’s toll-free number and Web site will become operational. UnitedHealthcare will be able to assist with enrollments effective April 1, 2013 and later and answer questions about the transition and any transition-related correspondence.

For other general customer assistance (including authorizations, referrals, claims, benefits, and eligibility) with dates of service up to March 31, 2013, please contact TriWest http://www.triwest.com/> at 1-888-TRIWEST (1-888-874-9378).

On April 1, 2013, UnitedHealthcare’s customer service can answer your health care questions over the phone, online and in person at TRICARE Service Centers.

Send your questions to askthedoc@nellis.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force illustration by Senior Airman Jason Coulliard

Don’t drink, drive: AADD saves lives

U.S. Air Force illustration by Senior Airman Jason Coulliard AADD operates from 11 p.m. to 4 a.m. on Friday and Saturday nights. All calls are anonymous and there is no charge to use the service. Although AADD seems like a conv...
 
 

Ask the Doc

  Q: How do I file a medical appeal?   A: To file a medical appeal, follow the instructions on your explanation of benefits or determination letter for your denied claim. Send your appeal to your regional contractor. See below for the address. Claims Appeals: North Region Health Net Federal Services, LLC. TRICARE Claim Appeals...
 
 
U.S. Air Force photo by Airman 1st Class Thomas Spangler

Preventative healthcare: Key to overall wellness

U.S. Air Force photo by Airman 1st Class Thomas Spangler Mellissa Urban, 99th Medical Group contracted licensed practical nurse, gives a vaccination to Tech. Sgt. Allan Habel, U.S. Air Force Thunderbirds quality assurance inspe...
 

 
doctor

Ask the Doc

Q. Have health questions? Call the TRICARE Nurse Advice Line. A.Sometimes it’s hard to know when to seek medical help for urgent health problems. Having access to a trusted medical professional at a moment’s notice is inva...
 
 
U.S. Air Force photo by Senior Airman Timothy Young

Running toward better health, wellness

U.S. Air Force photo by Senior Airman Timothy Young Senior Airman Ahlavatuah Garrett-Johnson, 99th Security Forces Squadron installation entry controller journeyman, finishes her Air Force fitness assessment at Nellis Air Force...
 
 
120507102850-h5n1-vaccine-story-top

Avoid sickness: Immunizations offer disease protection

NELLIS AIR FORCE BASE, Nev. — The month of August is designated as National Immunization Awareness Month to raise awareness for preventable disease and sickness. Immunizations protect Airmen and their families’ wellness and...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin