Air Force

April 26, 2013

AFPC implements live chat capability on myPers website

JB SAN ANTONIO — RANDOLPH, Texas — The Air Force Personnel Center now provides live chat capability through the myPers website, AFPC officials announced recently.

Since April 5, live chat capability has provided users interested in retiring with the option of real time communication with personnel specialists. Additional topics will be rolled out in phases throughout 2013.

“We always strive to provide the best customer service,” said 2nd Lt. Benjamin Fornea, a Total Force Service Center transition support officer. “Before this capability, members were only able to call the Total Force Service Center or email them questions. Live chat will provide an additional avenue for the AFPC to communicate with the greater Air Force workforce. This functionality will provide a faster response than email, and more convenience than a phone call.”

Currently, members receive chat invitations on specific knowledge articles on myPers. The live chat provides immediate access to subject matter experts who are trained to provide members the correct information to their questions.

Following the session, a transcript of the chat is emailed to the member for their records. Records of a member’s previous chats are also available on the myPers website.

For more information on personnel programs and self-service applications, visit the myPers website at https://mypers.af.mil.

 




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Master Sgt. Kevin J. Gruenwald

40 years of Red Flag at Nellis

U.S. Air Force photo by Master Sgt. Kevin J. Gruenwald A flight of F-15 Eagles and F-16 Fighting Falcons Aggressors fly in formation over the Nevada Test and Training Ranges June 5, 2008. The proposal for Red Flag came in early...
 
 
U.S. Air Force photo by Staff Sgt. Siuta B. Ika

Airman pulls woman from burning vehicle

U.S. Air Force photo by Staff Sgt. Siuta B. Ika Tech. Sgt. Justin Mahana, 823rd Maintenance Squadron support section chief, poses in front of an HH-60G Pave Hawk at Nellis Air Force Base, Nev., Jan. 20. On Jan. 6, Mahana pulled...
 
 

Airman leads way in combating sexual assault

NELLIS AIR FORCE BASE, Nev. — Rape is a dirty word. But it’s not the word that is dirty, it’s the action. At a U.S. Air Force Warfare Center reporting unit, one Airman is going above and beyond to combat this violation to the Air Force, its Airmen and its mission. And the service’s leadership...
 

 

Air Force senior leadership addresses need to stabilize RPA enterprise

WASHINGTON — During a State of the Air Force address held at the Pentagon,Jan. 15, Secretary of the Air Force Deborah Lee James announced immediate preliminary steps to develop a get-well plan to improve the health of the MQ-1B Predator and MQ-9 Reaper enterprise in light of extensive combatant commander operational needs. “(Intelligence, surveillance and...
 
 
U.S. Air Force photo by Staff Sgt. Siuta B. Ika

F-35 arrival begins new era at USAFWS

U.S. Air Force photo by Staff Sgt. Siuta B. Ika Capt. Brent Golden, 16th Weapons Squadron instructor, taxis an F-35A Lightning II at Nellis Air Force Base, Nev., Jan. 15. The F-35 Golden flew is the U.S. Air Force Weapons Schoo...
 
 
U.S. Air Force photo by Senior Airman Thomas Spangler

SMART program keeps medical Airmen mission ready for future conflicts

U.S. Air Force photo by Senior Airman Thomas Spangler Brig. Gen. Sean Murphy (far left), Air Combat Command command surgeon, Lt. Gen. Thomas Travis (center), U.S. Air Force surgeon general and Maj. Gen. Dorothy Hogg (far right)...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin