DoD

May 10, 2013

Automated system reduces ID card waiting time

WASHINGTON, D.C. — When Fort Carson, Colo., reduced its identification card waiting time from 45 minutes to five minutes, it was a mile marker in the Defense Department’s goal to cut the waiting process, a DOD official said.

Carson won a DOD award for its numerous successes in the ID card program, known as RAPIDS, short for Real-time Automated Personnel Identification System, said Mary Dixon, director of the Defense Manpower Data Center.

The center is making the process easier for service members, veterans, families, civilians and contractors to get their identification cards through RAPIDS, which is a self-service portal on milConnect.

RAPIDS enables users with a DOD common access card, or CAC, to apply for ID cards or update dependents’ statuses online, she said.

The RAPIDS portal also explains the paperwork that’s needed to obtain a card. Once the information is in the system, the ID cards are available for pickup from a RAPIDS site, which are DOD-wide. A RAPIDS site locator is on milConnect.

”The whole idea of self-service is good for people who are deployed [and their] family members are back at home,” Dixon said.

In addition to the self-service portal that speeds up the ID card process, other initiatives are in the works, Dixon said.

Civilians and military members can go to RAPIDS to view their records, and military families’ information. If anything is incorrect, such as an address, Dixon said, employees should first notify their personnel office of the error. Personnel offices forward the changed information to the center to correct it.

An appointment system will help move the process along, Dixon said. Fort Carson’s significant waiting period reduction was partly due to people making appointments, she added.

“We all should learn from that,” Dixon said. “Setting an appointment saves time for you and the personnel doing the processing.” She noted that about 300 sites process cards by appointments.

And, CAC holders will find that RAPIDS “prepopulates” their information onto a form, eliminating the need for employees to fill them out. The CAC also can be used for digital signatures.

Dixon said she also expects RAPIDS to create a process that saves money as well as time, but figures are not yet available.

Future plans will extend the system to new military recruits, she said, in what will be a candidate database. As part of their initial processing, recruits’ documentation can be scanned into the RAPIDS system so a spouse can access the portal once their military sponsor’s active duty begins.

Dixon said the expedited ID card process is coming together in bits and pieces, but she hopes that some day, a kiosk will handle the entire process.

“But that’s a while away,” she noted.

Dixon said RAPIDS is expected to serve about 3.7 million service members, 750,000 DOD civilians and 500,000 contractors. She added that the total number of service members includes the active-duty military service branches, reserves, the Coast Guard, and employees of the Public Health Service and the National Oceanic and Atmospheric Administration.

 




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo illustration by Airman 1st Class Rachel Loftis

CDOS 2014 comes to a close

U.S. Air Force photo illustration by Airman 1st Class Rachel Loftis Many people view the Labor Day weekend as the end of summer and a last chance to travel, hit Lake Mead, fire up the grill or indulge in their favorite outdoor ...
 
 

Lomie G. Heard Elementary School faculty looking forward to new school year

U.S. Air Force photo by Airman 1st Class Mikaley Towle Dominga Romero (left), special programs teacher assistant, and Terri Gravnitz (right), early childhood special education teacher, prepare their classroom for the start of the new school year at Lomie G. Heard Elementary School on Nellis Air Force Base, Nev., Aug. 21. The new school year...
 
 

Revisiting, examining four elements of leadership

TRAVIS AIR FORCE BASE, Calif. — Whenever I see a new revision of the Professional Development Guide, I find myself reflecting on an experience I had meeting an awards board almost 20 years ago. I was a young staff sergeant and my flight chief was a panel member. He came up with a question from the 1993...
 

 

Deeds, not words make ‘quiet professionals’

TRAVIS AIR FORCE BASE, Calif. — As I was preparing for my assumption of command of the 60th Aerial Port Squadron, I was learning as much as I could about the squadron. One thing I immediately looked at was our squadron patch, because I wanted to see the emblem that represents the squadron to the rest of...
 
 
U.S. Air Force photo by Airman 1st Class Thomas Spangler

Joint U.S. forces train together during integrated Green Flag exercise

U.S. Air Force photo by Airman 1st Class Thomas Spangler An F-16 Fighting Falcon from the 309th Fighter Squadron, Luke Air Force Base, Ariz., taxis to the runway during Green Flag-West 14-10 at Nellis AFB, Nev., Aug. 21. Green ...
 
 
U.S. Air Force photo by Tech. Sgt. Nadine Barclay

Get your caffeine at Coolbeans café

U.S. Air Force photo by Tech. Sgt. Nadine Barclay The Coolbeans Café, a coffee shop serving Starbucks is now open in Hangar 1003 to serve the Airmen of Creech Air Force Base. Airmen interested in getting out of their work cent...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin