DoD

May 10, 2013

Automated system reduces ID card waiting time

WASHINGTON, D.C. — When Fort Carson, Colo., reduced its identification card waiting time from 45 minutes to five minutes, it was a mile marker in the Defense Department’s goal to cut the waiting process, a DOD official said.

Carson won a DOD award for its numerous successes in the ID card program, known as RAPIDS, short for Real-time Automated Personnel Identification System, said Mary Dixon, director of the Defense Manpower Data Center.

The center is making the process easier for service members, veterans, families, civilians and contractors to get their identification cards through RAPIDS, which is a self-service portal on milConnect.

RAPIDS enables users with a DOD common access card, or CAC, to apply for ID cards or update dependents’ statuses online, she said.

The RAPIDS portal also explains the paperwork that’s needed to obtain a card. Once the information is in the system, the ID cards are available for pickup from a RAPIDS site, which are DOD-wide. A RAPIDS site locator is on milConnect.

”The whole idea of self-service is good for people who are deployed [and their] family members are back at home,” Dixon said.

In addition to the self-service portal that speeds up the ID card process, other initiatives are in the works, Dixon said.

Civilians and military members can go to RAPIDS to view their records, and military families’ information. If anything is incorrect, such as an address, Dixon said, employees should first notify their personnel office of the error. Personnel offices forward the changed information to the center to correct it.

An appointment system will help move the process along, Dixon said. Fort Carson’s significant waiting period reduction was partly due to people making appointments, she added.

“We all should learn from that,” Dixon said. “Setting an appointment saves time for you and the personnel doing the processing.” She noted that about 300 sites process cards by appointments.

And, CAC holders will find that RAPIDS “prepopulates” their information onto a form, eliminating the need for employees to fill them out. The CAC also can be used for digital signatures.

Dixon said she also expects RAPIDS to create a process that saves money as well as time, but figures are not yet available.

Future plans will extend the system to new military recruits, she said, in what will be a candidate database. As part of their initial processing, recruits’ documentation can be scanned into the RAPIDS system so a spouse can access the portal once their military sponsor’s active duty begins.

Dixon said the expedited ID card process is coming together in bits and pieces, but she hopes that some day, a kiosk will handle the entire process.

“But that’s a while away,” she noted.

Dixon said RAPIDS is expected to serve about 3.7 million service members, 750,000 DOD civilians and 500,000 contractors. She added that the total number of service members includes the active-duty military service branches, reserves, the Coast Guard, and employees of the Public Health Service and the National Oceanic and Atmospheric Administration.

 




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Staff Sgt. Jack Sanders

57th OSS integrates new ATC radar system

U.S. Air Force photo by Staff Sgt. Jack Sanders Staff Sgt. Christopher Beier, 57th Wing Air Traffic Controller, monitors radar activity on the newly installed Standard Terminal Automation Replacement System, or STARS, Oct. 15 a...
 
 

Future of AF helicopter fleets discussed at conference

BARKSDALE AIR FORCE BASE, La. — Air Force Global Strike Command’s Helicopter Operations Division hosted the Worldwide Helicopter Conference here Oct. 7-9, to discuss the current and future state of the Air Force’s helicopter fleets. The conference promoted cross talk among the Air Force’s helicopter forces, which are principally operated by Air Combat Command, Pacific...
 
 

Online vigilance helps reduce risk

MOODY AIR FORCE BASE, Ga. — I received at least five emails last week warning me to secure my social media settings and be aware of what I post on Facebook, Twitter and Instagram. Why? Do you not like to see what I had for dinner last night? Too many #selfies? Are photos of my dog eating...
 

 

Nurturing relationships and a culture of caring

DOVER AIR FORCE BASE, Del. — When life gets challenging, stressors can build and conflicts can escalate, sometimes leading to abuse. Preventing domestic abuse is fundamental to basic relationship maintenance. Partners in healthy relationships work together every day to nurture their relationship, taking care to address issues and concerns when they occur. Healthy relationships should...
 
 
U.S. Air Force photo by Staff Sgt. Siuta B. Ika

Open House to celebrate Nellis’ legacy of liberty

U.S. Air Force photo by Staff Sgt. Siuta B. Ika Gary Nellis, son of the late 1st Lt. William Harrell Nellis, Nellis Air Force Base’s namesake, stands in front of memorabilia he has of his father at his home in Henderson, Nev....
 
 
U.S. Air Force photo by Tech. Sgt. Shad Eidson

799th SFS turns up heat, wins Fire Muster traveling trophy

U.S. Air Force photo by Tech. Sgt. Shad Eidson Members of the 432nd Wing Staff team fill a drum to complete the ‘Bucket Brigade’ final event during a fire muster challenge at Creech Air Force Base, Nev., Oct. 10. The 4th An...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin