DoD

May 10, 2013

Automated system reduces ID card waiting time

WASHINGTON, D.C. — When Fort Carson, Colo., reduced its identification card waiting time from 45 minutes to five minutes, it was a mile marker in the Defense Department’s goal to cut the waiting process, a DOD official said.

Carson won a DOD award for its numerous successes in the ID card program, known as RAPIDS, short for Real-time Automated Personnel Identification System, said Mary Dixon, director of the Defense Manpower Data Center.

The center is making the process easier for service members, veterans, families, civilians and contractors to get their identification cards through RAPIDS, which is a self-service portal on milConnect.

RAPIDS enables users with a DOD common access card, or CAC, to apply for ID cards or update dependents’ statuses online, she said.

The RAPIDS portal also explains the paperwork that’s needed to obtain a card. Once the information is in the system, the ID cards are available for pickup from a RAPIDS site, which are DOD-wide. A RAPIDS site locator is on milConnect.

”The whole idea of self-service is good for people who are deployed [and their] family members are back at home,” Dixon said.

In addition to the self-service portal that speeds up the ID card process, other initiatives are in the works, Dixon said.

Civilians and military members can go to RAPIDS to view their records, and military families’ information. If anything is incorrect, such as an address, Dixon said, employees should first notify their personnel office of the error. Personnel offices forward the changed information to the center to correct it.

An appointment system will help move the process along, Dixon said. Fort Carson’s significant waiting period reduction was partly due to people making appointments, she added.

“We all should learn from that,” Dixon said. “Setting an appointment saves time for you and the personnel doing the processing.” She noted that about 300 sites process cards by appointments.

And, CAC holders will find that RAPIDS “prepopulates” their information onto a form, eliminating the need for employees to fill them out. The CAC also can be used for digital signatures.

Dixon said she also expects RAPIDS to create a process that saves money as well as time, but figures are not yet available.

Future plans will extend the system to new military recruits, she said, in what will be a candidate database. As part of their initial processing, recruits’ documentation can be scanned into the RAPIDS system so a spouse can access the portal once their military sponsor’s active duty begins.

Dixon said the expedited ID card process is coming together in bits and pieces, but she hopes that some day, a kiosk will handle the entire process.

“But that’s a while away,” she noted.

Dixon said RAPIDS is expected to serve about 3.7 million service members, 750,000 DOD civilians and 500,000 contractors. She added that the total number of service members includes the active-duty military service branches, reserves, the Coast Guard, and employees of the Public Health Service and the National Oceanic and Atmospheric Administration.

 




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Airman 1st Class Mikaley Towle

AFAS helps ease financial stress

U.S. Air Force photo by Airman 1st Class Mikaley Towle Hiroko Bush, 99th Force Support Squadron community readiness consultant, accepts a Nellis Airman’s Air Force Financial Aid Society application at the Airman and Family Re...
 
 

AF to change instructions for oaths

WASHINGTON — The Air Force has instructed force support offices across the service to allow both enlisted members and officers to omit the words “So help me God” from enlistment and officer appointment oaths if an Airman chooses. In response to concerns raised by Airmen, the Department of the Air Force requested an opinion from...
 
 

Why I became a victim advocate for fellow Airmen

Editor’s note: Though the author chose to remain anonymous, this is the real story of one Airman’s experience with sexual assault. Be mindful that no two sexual assault stories are the same. If you, or anyone you know, has been or is currently a victim of any sexual crime, contact the Sexual Assault Response Coordinator...
 

 
U.S. Air Force photo by Airman 1st Class Thomas Spangler

USAF A3, former USAFWS commandant visits Nellis

U.S. Air Force photo by Airman 1st Class Thomas Spangler Lt. Gen. Burton M. Field, deputy chief of staff of Operations, Plans and Requirements, Headquarters U.S. Air Force, Washington, D.C., is sprayed by his wife Lisa after hi...
 
 
U.S. Air Force photo by Staff Sgt. Victoria Sneed

Shedding light on patient advocates

U.S. Air Force photo by Staff Sgt. Victoria Sneed Master Sgt. Bryan Anderson, 99th Medical Group patient advocate, speaks with a patient at the Mike O’Callaghan Federal Medical Center on Nellis Air Force Base, Nev., Sept. 15....
 
 

F-35 on time to deliver global security, Air Force official said

WASHINGTON — Work leading up the completion of the multinational F-35 program is largely on track, the F-35 Lightning II Joint Program Office executive officer said in remarks during the 2014 Air Force Association’s Air & Space Conference and Technology Exposition here Sept. 15. Lt. Gen. Christopher Bogdan reported steady progress across all elements of...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin