JOINT BASE SAN ANTONIO-RANDOLPH, Texas — Telephone contact numbers for the Total Force Service Center, or TFSC, will change Nov. 15.
The new numbers are commercial (210) 565-0102 and DSN 665-0102. They will replace DSN 665-5000 and DSN 847-3294. To ensure Airmen have ample time to adjust, Air Force Personnel Center officials will keep both old DSN numbers live until Nov. 22.
The change includes both TFSC locations at AFPC in San Antonio, Texas and the Air Reserve Personnel Center in Aurora, Colo. The toll free number, 800-525-0102, will remain the same. Customers are encouraged to use the DSN or commercial phone numbers to reduce operation costs.
“The Total Force Service Center was created to provide seamless real-time personnel service to Airmen,” said Lt. Col. Shawn Campbell, the TFSC operations division chief. “This change will advance that goal by alleviating any confusion with similar numbers and ensuring Airmen have access to personnel services when they need it.”
The TFSC centralizes processes and access for most military and civilian personnel services. However, Campbell said the myPers website should be the first stop for Airmen seeking access to personnel information services.
MyPers provides access to members information and links to the most commonly used applications at the click of a mouse. When visiting the website Airmen will find data on programs ranging from military assignments to civilian benefits and entitlements.
“With this change Airmen will continue to receive the same level of 24/7 quality assistance as before,” Campbell said. “If they cannot find what they need on the myPers website or simply need more information, TSFC customer service representatives will be standing by to assist them.”
For more information about active duty, Air National Guard, Air Force Reserve or civilian members issues, visit the myPers website at https://mypers.af.mil.