Air Force

February 21, 2014

Airmen can ‘chat’ live via myPers for personnel support

JOINT BASE SAN ANTONIO-RANDOLPH, Texas  — Air Force Personnel officials have implemented a live chat capability on the myPers website to allow real-time communication between Airmen in the field and personnel specialists.

Launched in 2012, myPers represents a shift from primarily face-to-face interaction to a process that enables Airmen to handle their personnel transactions – on demand, 24/7 – from a military or personal computer using a common access card or login identification and password.

The myPers web site provides Airmen a single access point for information and personnel services. In 2013, AFPC added the chat feature to ensure the tools available to Airmen keep pace with emerging commercial technologies.

myPers provides direct online access to reliable, integrated, secure information and answers, enhancing an Airman’s ability to monitor and manage personnel information, said 2nd Lt. Zachary Newman, AFPC Transitions Branch support officer.

“The chat feature gives Airmen a fast and convenient way to get answers directly from subject matter experts on specific questions that may not be available on the website,” he said.

The chat feature comes up automatically when members search for key topics like retirement, separation or retraining. Force management is not a topic that generates a chat but Airmen can ask about FM during a retirements or separations chat. For example a military person applying for retirement or separation will be able to chat with a customer service representative about his or her application or ask a specific question on force management and get a real time response through chat or be directed to the proper reference by the customer service representative.

Following the session, the TFSC emails a chat transcript to the member for his or her records. Records of a member’s previous chats are also available on the myPers website. Chat hours are Monday-Friday, 7:30 a.m.-3:30 p.m.

myPers information is constantly refreshed to ensure Airmen have the most up to date information at their fingertips. Newman considers the chat feature a true example of a ‘just in time’ tool because of the current heightened force management activity, Newman said.

“We want to ensure Airmen always know where they can find the most current information. This is especially important in this climate of transformation,” he said. “We do everything possible to ease the stress that is inherent whenever major policy changes occur. myPers offers answers to questions covering a vast array of Air Force Personnel issues, such as separations, base-of-preference, and the latest news on the upcoming force management programs.”

The site is customized – recognizing the users as officer, enlisted, civilian, Reserve or Guard – and provides access to personnel information and links to the most commonly used applications. Airmen can also find information on processing requests and timelines on the site.

“The myPers website should be the first stop for Airmen seeking access to personnel information services,” said Newman. “However, if they find they need further assistance they can call the Total Force Service Center to speak to a customer service representative. The TFSC centralizes processes and access for most military and civilian personnel services and center phone staff can answer whatever questions an Airman might have on personnel topics.”

To contact the TFSC, call (210) 565-0102, DSN 665-0102 or toll free 800-525-0102. Airmen can also select the myPers “contact us” link to email questions to the TFSC.

“We are constantly seeking new ways to better serve our Airmen,” said Newman. “The myPers website with its multitude of topics and information gives Airmen efficient and timely tools to access and manage their personnel information anytime and anywhere they might be.”

For more information about general personnel issues or the latest force management news, visit the myPers website at https://mypers.af.mil.  




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Senior Airman Thomas Spangler

40 years of Red Flag ends on high note

U.S. Air Force photo by Senior Airman Thomas Spangler A C-17 Globemaster III assigned to the 437th Airlift Wing, Charleston Air Force Base, S.C., flies to the Nevada Test and Training Range during Red Flag 15-4, Aug. 25. With a...
 
 

Never underestimate your impact

INCIRLIK AIR BASE, Turkey — Every day I visit our great Airmen and every day I come across more than one that underestimates their impact to the mission. There’s the one-stripe maintainer, “just repaneling an aircraft,” for the next day’s flight, or the young personalist, “just issuing another identification card,” or the defender, “just guarding...
 
 

Challenge yourself: Never give up, never quit

FAIRCHILD AIR FORCE BASE, Wash. — I once read that newly created cells in our bodies do one of two things: they either begin to decay or they become more vital. These cells choose their path based on what we demand of them. If we are sedentary, our brains signal our cells to decay; but...
 

 

SECDEF visits Nellis

U.S. Air Force photo by Lawrence Crespo U.S. Secretary of Defense Ash Carter speaks with Airmen from Nellis and Creech Air Force Bases during an all-call at the Lightning Aircraft Maintenance Unit hangar on Nellis AFB, Nev., Aug. 26. Carter’s department is responsible for policy development, planning, resource management, fiscal, and program evaluations for the...
 
 

Air Force extends SAPR services to AF civilians

WASHINGTON — The Air Force released a policy memo today allowing Air Force civilian employees who are victims of sexual assault to file restricted and unrestricted reports with their installation’s sexual assault response coordinator. The policy is effective immediately and allows SARCs and sexual assault prevention and response victim advocates to assist Air Force civilians...
 
 

TRICARE pharmacy rules changing for maintenance, brand-name drugs

WASHINGTON — TRICARE beneficiaries who take certain brand-name medications on a regular basis will be required to fill prescriptions at a military treatment facility or through a mail-in program beginning Oct. 1, a Defense Health Agency official said here Aug. 20. George Jones, DHA’s pharmacy operations division chief, said the new policy does not apply...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>