Health & Safety

March 28, 2014

TRICARE service centers to ‘go virtual’ April 1

FALLS CHURCH, Va. — Walk-in service at TRICARE service centers in the United States is ending April 1.

TRICARE officials said the change reflects “the always growing number of TRICARE beneficiaries who most often now turn to a laptop or cell phone when they have questions about their health care.”

TRICARE patients have a wide variety of secure, electronic customer service options available through the TRICARE website at http://www.tricare.mil, officials said. The “I want to …” feature puts everything beneficiaries want to do online right on the website’s front page, they added.

“For many years now, TRICARE beneficiaries have been taking advantage of our convenient, 24/7 online customer service options,” said Army Maj. Gen. (Dr.) Richard Thomas, director of the Defense Health Agency’s health care operations directorate. “All of the services they received at their local [TRICARE service center] are available either online or through our toll-free call centers in the convenience of their own homes. We are committed to providing the highest level of support to all of our beneficiaries.”

With the end of walk-in service on April 1, beneficiaries who want get personal assistance can call their regional health care contractor for enrollment and benefit help, officials said. All health care, pharmacy, dental and claims contact information is located at http://www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at the TRICARE website, and they can make enrollment, primary care manager and other changes at http://www.tricare.mil/enrollment.

Rather than driving to an installation service center, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them through the mail, officials noted.

Pointing out that walk-in service is the most expensive customer-service option, officials said eliminating walk-in service at the centers will save the Defense Department an estimated $250 million over five years. The change does not affect TRICARE benefits or health care delivery, they emphasized.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Master Sgt. Kevin J. Gruenwald

40 years of Red Flag at Nellis

U.S. Air Force photo by Master Sgt. Kevin J. Gruenwald A flight of F-15 Eagles and F-16 Fighting Falcons Aggressors fly in formation over the Nevada Test and Training Ranges June 5, 2008. The proposal for Red Flag came in early...
 
 

True inteGRITy

AL UDEID AIR BASE, Qatar — Your homework after reading this article is to turn to the closest Airman and ask him to define ‘integrity.’ Wait while he rattles off some version of, “integrity means doing the right thing even when no one is watching,” and then say “stop telling people that; you sound like...
 
 

Diversity is Biomedical Sciences Corps strength

NELLIS AIR FORCE BASE, Nev. — The Biomedical Sciences Corps will celebrate the 50th anniversary of Special Order CA-5, which established the Air Force Medical Services Biomedical Sciences Corps, here Jan. 28. Many Airmen, new and seasoned, are unfamiliar with the five distinct branches of the U.S. Air Force Medical Service corps, which includes the...
 

 
U.S. Air Force photo by Staff Sgt. Siuta B. Ika

Airman pulls woman from burning vehicle

U.S. Air Force photo by Staff Sgt. Siuta B. Ika Tech. Sgt. Justin Mahana, 823rd Maintenance Squadron support section chief, poses in front of an HH-60G Pave Hawk at Nellis Air Force Base, Nev., Jan. 20. On Jan. 6, Mahana pulled...
 
 
U.S. Air Force photo by David Bedard

Former Airman sentenced to 18 years in drunken–driving death tells story

U.S. Air Force photo by David Bedard Former Airman 1st Class Lane Wyatt recounts the night of June 30, 2013, when he killed Citari Townes-Sweatt in a drunken-driving accident. Wyatt was sentenced Dec. 19, 2014, to 18 years in p...
 
 

Stepping into a better self

U.S. Air Force photo by Airman 1st Class Mikaley Towle Michelle Strawn, 99th Force Support Squadron, works out to a step class video at the Warrior Fitness Center on Nellis Air Force Base, Nev., Jan. 21. Strawn is a group fitness instructor and teaches Hatha yoga on Tuesdays and Thursdays at the Warrior Fitness Center...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin