Health & Safety

March 28, 2014

TRICARE service centers to ‘go virtual’ April 1

FALLS CHURCH, Va. — Walk-in service at TRICARE service centers in the United States is ending April 1.

TRICARE officials said the change reflects “the always growing number of TRICARE beneficiaries who most often now turn to a laptop or cell phone when they have questions about their health care.”

TRICARE patients have a wide variety of secure, electronic customer service options available through the TRICARE website at http://www.tricare.mil, officials said. The “I want to …” feature puts everything beneficiaries want to do online right on the website’s front page, they added.

“For many years now, TRICARE beneficiaries have been taking advantage of our convenient, 24/7 online customer service options,” said Army Maj. Gen. (Dr.) Richard Thomas, director of the Defense Health Agency’s health care operations directorate. “All of the services they received at their local [TRICARE service center] are available either online or through our toll-free call centers in the convenience of their own homes. We are committed to providing the highest level of support to all of our beneficiaries.”

With the end of walk-in service on April 1, beneficiaries who want get personal assistance can call their regional health care contractor for enrollment and benefit help, officials said. All health care, pharmacy, dental and claims contact information is located at http://www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at the TRICARE website, and they can make enrollment, primary care manager and other changes at http://www.tricare.mil/enrollment.

Rather than driving to an installation service center, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them through the mail, officials noted.

Pointing out that walk-in service is the most expensive customer-service option, officials said eliminating walk-in service at the centers will save the Defense Department an estimated $250 million over five years. The change does not affect TRICARE benefits or health care delivery, they emphasized.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Senior Airman Thomas Spangler

40 years of Red Flag ends on high note

U.S. Air Force photo by Senior Airman Thomas Spangler A C-17 Globemaster III assigned to the 437th Airlift Wing, Charleston Air Force Base, S.C., flies to the Nevada Test and Training Range during Red Flag 15-4, Aug. 25. With a...
 
 

Never underestimate your impact

INCIRLIK AIR BASE, Turkey — Every day I visit our great Airmen and every day I come across more than one that underestimates their impact to the mission. There’s the one-stripe maintainer, “just repaneling an aircraft,” for the next day’s flight, or the young personalist, “just issuing another identification card,” or the defender, “just guarding...
 
 

Challenge yourself: Never give up, never quit

FAIRCHILD AIR FORCE BASE, Wash. — I once read that newly created cells in our bodies do one of two things: they either begin to decay or they become more vital. These cells choose their path based on what we demand of them. If we are sedentary, our brains signal our cells to decay; but...
 

 

SECDEF visits Nellis

U.S. Air Force photo by Lawrence Crespo U.S. Secretary of Defense Ash Carter speaks with Airmen from Nellis and Creech Air Force Bases during an all-call at the Lightning Aircraft Maintenance Unit hangar on Nellis AFB, Nev., Aug. 26. Carter’s department is responsible for policy development, planning, resource management, fiscal, and program evaluations for the...
 
 

Air Force extends SAPR services to AF civilians

WASHINGTON — The Air Force released a policy memo today allowing Air Force civilian employees who are victims of sexual assault to file restricted and unrestricted reports with their installation’s sexual assault response coordinator. The policy is effective immediately and allows SARCs and sexual assault prevention and response victim advocates to assist Air Force civilians...
 
 

TRICARE pharmacy rules changing for maintenance, brand-name drugs

WASHINGTON — TRICARE beneficiaries who take certain brand-name medications on a regular basis will be required to fill prescriptions at a military treatment facility or through a mail-in program beginning Oct. 1, a Defense Health Agency official said here Aug. 20. George Jones, DHA’s pharmacy operations division chief, said the new policy does not apply...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>