Health & Safety

March 28, 2014

TRICARE service centers to ‘go virtual’ April 1

FALLS CHURCH, Va. — Walk-in service at TRICARE service centers in the United States is ending April 1.

TRICARE officials said the change reflects “the always growing number of TRICARE beneficiaries who most often now turn to a laptop or cell phone when they have questions about their health care.”

TRICARE patients have a wide variety of secure, electronic customer service options available through the TRICARE website at http://www.tricare.mil, officials said. The “I want to …” feature puts everything beneficiaries want to do online right on the website’s front page, they added.

“For many years now, TRICARE beneficiaries have been taking advantage of our convenient, 24/7 online customer service options,” said Army Maj. Gen. (Dr.) Richard Thomas, director of the Defense Health Agency’s health care operations directorate. “All of the services they received at their local [TRICARE service center] are available either online or through our toll-free call centers in the convenience of their own homes. We are committed to providing the highest level of support to all of our beneficiaries.”

With the end of walk-in service on April 1, beneficiaries who want get personal assistance can call their regional health care contractor for enrollment and benefit help, officials said. All health care, pharmacy, dental and claims contact information is located at http://www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at the TRICARE website, and they can make enrollment, primary care manager and other changes at http://www.tricare.mil/enrollment.

Rather than driving to an installation service center, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them through the mail, officials noted.

Pointing out that walk-in service is the most expensive customer-service option, officials said eliminating walk-in service at the centers will save the Defense Department an estimated $250 million over five years. The change does not affect TRICARE benefits or health care delivery, they emphasized.




All of this week's top headlines to your email every Friday.


 
 

 

Air Force fighters, bombers conduct strikes against ISIL targets in Syria

TAMPA, Fla. — U.S. military forces and partner nations, including the Kingdom of Bahrain, the Hashemite Kingdom of Jordan, the Kingdom of Saudi Arabia, Qatar and the United Arab Emirates, undertook military action against ISIL terrorists in Syria Sept. 22, using a mix of fighter, bomber, remotely piloted aircraft and Tomahawk Land Attack Missiles to...
 
 
page-one

End of an era: 65th AGRS set to deactivate

NELLIS AIR FORCE BASE, Nev. – After almost a decade of unyielding service, the 65th Aggressor Squadron will be deactivating. Since being reactivated Sept. 15, 2005, the 65th AGRS helped provide air combat training for militar...
 
 

Information security part of everything we do

NELLIS AIR FORCE BASE, Nev. — It’s been one of those days. You are super busy and your unit just received another tasking. You are trying to do five jobs at once and don’t even have time to think. You decide to help your unit deployment manager get the word out and forward an email...
 

 

When leaders earn their keep

JOINT BASE SAN ANTONIO-RANDOLPH, Texas — It’s no secret that a key to being a good leader, military or otherwise, is taking care of your people. I strongly believe Airmen aren’t able to perform at their peak if their personal lives are in disarray. Whether financial woes, marital issues, illnesses or other troubles, it’s tough...
 
 
birthday2

Nellis celebrates Air Force birthday

U.S. Air Force photo by Staff Sgt. Victoria Sneed Lt. Col. Tammy Johnson, 99th Force Support Squadron commander, and Airman Scott Chatwin, 99th Logistics Readiness Squadron vehicle operator apprentice, cut a ceremonial U.S. Air...
 
 
U.S. Air Force photo by Staff Sgt. Siuta B. Ika

Nellis remembers POWs, those MIA

U.S. Air Force photo by Staff Sgt. Siuta B. Ika U.S. Armed Forces veterans bow their heads in remembrance during the Prisoner of War and Missing in Action Recognition Ceremony at Nellis Air Force Base, Nev., Sept. 19. During th...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin