Health & Safety

March 28, 2014

TRICARE service centers to ‘go virtual’ April 1

FALLS CHURCH, Va. — Walk-in service at TRICARE service centers in the United States is ending April 1.

TRICARE officials said the change reflects “the always growing number of TRICARE beneficiaries who most often now turn to a laptop or cell phone when they have questions about their health care.”

TRICARE patients have a wide variety of secure, electronic customer service options available through the TRICARE website at http://www.tricare.mil, officials said. The “I want to …” feature puts everything beneficiaries want to do online right on the website’s front page, they added.

“For many years now, TRICARE beneficiaries have been taking advantage of our convenient, 24/7 online customer service options,” said Army Maj. Gen. (Dr.) Richard Thomas, director of the Defense Health Agency’s health care operations directorate. “All of the services they received at their local [TRICARE service center] are available either online or through our toll-free call centers in the convenience of their own homes. We are committed to providing the highest level of support to all of our beneficiaries.”

With the end of walk-in service on April 1, beneficiaries who want get personal assistance can call their regional health care contractor for enrollment and benefit help, officials said. All health care, pharmacy, dental and claims contact information is located at http://www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at the TRICARE website, and they can make enrollment, primary care manager and other changes at http://www.tricare.mil/enrollment.

Rather than driving to an installation service center, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them through the mail, officials noted.

Pointing out that walk-in service is the most expensive customer-service option, officials said eliminating walk-in service at the centers will save the Defense Department an estimated $250 million over five years. The change does not affect TRICARE benefits or health care delivery, they emphasized.




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Master Sgt. Charles Larkin Sr.

First sergeant provides health, welfare for warriors

U.S. Air Force photo by Master Sgt. Charles Larkin Sr. Master Sgt. Phelipe Salinas speaks to his athletes during the 2014 Warrior Games at the Garry Berry Stadium in Colorado Springs, Colo., Oct. 2. Salinas is the first sergean...
 
 

Safeguarding, re-evaluating your digital footprint

SAN ANTONIO, Texas — Social media is a great resource for Airmen and their families to share information and stay connected to relatives at home and abroad. Although many depend on these wonderful tools, recent events have encouraged us to re-evaluate our digital footprint to ensure our personal and professional information is protected from online...
 
 

October is Energy Action Month: ‘I am Air Force Energy’

NELLIS AIR FORCE BASE, Nev. — Summer has come to a close, and we’re all looking forward to more tolerable temperatures in the coming weeks. Even better news — this means your power bill is likely to go down. But if you think you pay a lot for energy, imagine paying Nellis’ bill of approximately $1 million...
 

 

Taming ‘tyranny of urgent’

VANCE AIR FORCE BASE, Okla. — Many Airmen lead incredibly busy lives, full of unfinished tasks that we often wish we had more hours in the day to fit it all in, and in our professional lives, budgets remain tight, the Air Force is shrinking, and we are challenged to do more with less. Yet...
 
 
U.S. Air Force photograph by Airman 1st Class Rachel Loftis

Armory: A home for weapons

U.S. Air Force photograph by Airman 1st Class Rachel Loftis Senior Airman Jaime Romo, 99th Security Forces Squadron armorer, puts a M-240 rifle away after clearing the weapon at the 99th SFS armory at Nellis Air Force Base, Nev...
 
 
U.S. Air Force photo

Nellis Open House brings history to life

U.S. Air Force photo The AT-6 Texan, which was originally flown in 1935 and flown here in the 1940s, will be one of many aircraft at the Nellis Air Force Base Open House on Nov. 8 and 9. It is a single-engine advanced trainer a...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin