Health & Safety

July 11, 2014

TRICARE offers 24/7 nurse advice line

By Air Force Medical Service

NELLIS AIR FORCE BASE, Nev. — Sometimes it is difficult to know if and when to seek medical help for an acute health problem, so having professional assistance at a moment’s notice is invaluable.

The Military Health System’s new Nurse Advice Line for TRICARE beneficiaries does just that. As of April 2014, TRICARE beneficiaries in the continental United States, Alaska and Hawaii can call the NAL toll-free line 24/7.

The NAL is a team of registered nurses who are available to answer a variety of urgent healthcare questions. They can assist you in deciding whether self-care is the best option, or if it is better to see a healthcare provider.

There will always be a live-person on the line to address beneficiary concerns.

The NAL offers a variety of solutions for all TRICARE beneficiaries.

For pediatric issues, the NAL will route the beneficiary to a pediatric nurse. If a follow-up is necessary or requested, the NAL will call the beneficiary back to check on the child’s status a few hours later. The NAL will make same-day appointments with the beneficiary’s primary care manager for TRICARE Prime beneficiaries who are enrolled to military treatment facilities. If a same- day appointment is not available, the NAL will re-direct the beneficiary to the closest urgent care center, and advise the PCM an urgent care referral is needed so the patient does not have to pay any point of service co-pays.

All other TRICARE beneficiaries who are not enrolled to a MTF will receive professional health advice about their urgent health concern and when to seek urgent care.

When calling the NAL, a customer service representative will verify the beneficiary’s eligibility through the Defense Enrollment and Eligibility Reporting System . Beneficiaries with an acute health care concern or question will be connected with a registered nurse that will ask a series of very standard questions to determine the next steps and allow the NAL nurse to provide the best advice possible.

Beneficiaries can still call their PCM or clinic during regular office hours, but the NAL offers another option for beneficiaries to access the care they need and want in a timely fashion. To access the NAL dial 1-800-TRICARE.




All of this week's top headlines to your email every Friday.


 
 

 

First enlisted Airmen awarded Weapons School graduate patches

NELLIS AIR FORCE BASE, Nev. — History was made June 27, when five graduates of the U.S. Air Force Weapons School’s Joint Terminal Attack Controller Weapons Instructor Course became the first enlisted Airmen in the school’s 66-year mission to be awarded the Weapons School’s graduate patch. These graduates will now be recognized as subject matter...
 
 

Staying safe during flash flood season

NELLIS AIR FORCE BASE, Nev. — July is here with high temperatures and a high chance of flash flooding. The months with the highest probability for thunderstorms are July through September. Las Vegas’ annual rainfall is approximately 4.13 inches, and while this may not seem like a lot of rain, the elevation of Las Vegas...
 
 

Conquer fear, live your dream

VANCE AIR FORCE BASE, Okla. — Are you living the dream? Do you wake up with energy each morning or do you need an energy drink to get you going? If you constantly hit the snooze button on your alarm, wake with no energy and low self-esteem, need lots of coffee, soda or energy drinks...
 

 
U.S. Air Force photo by Senior Airman Joshua Kleinholz

Weapons School honors newest graduates

U.S. Air Force photo by Senior Airman Joshua Kleinholz Gen. Lori Robinson, Pacific Air Forces commander, delivers the keynote speech during the U.S. Air Force Weapons School Class 15-A graduation ceremony in Las Vegas, Nev., Ju...
 
 
U.S. Air Force photo illustration by Tech. Sgt. Nadine Y. Barclay

Hunters save lives through RPA Human Performance Team

U.S. Air Force photo illustration by Tech. Sgt. Nadine Y. Barclay Considering the demands facing the remotely piloted aircraft enterprise, Team Creech has formed their own human performance team to meet the needs of those suppo...
 
 
Courtesy photo

Employment Assistance Program aids military members’ transition

Courtesy photo Members of the Nellis community attend a job fair as part of the Airman and Family Readiness Center’s Employment Assistance Program at Nellis Air Force Base, Nev., April 23. The Employment Assistance Program he...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>