Health & Safety

July 25, 2014

Ask the Doc

99th Medical Group

doctor
Q.I’m an active duty family member. My family and I are moving to a different TRICARE region. How do we transfer our TRICARE Prime, TRICARE Prime Remote, TRICARE Overseas Program Prime, TOP Prime Remote enrollment? 

A.  You can easily transfer your and your family’s enrollment by contacting your losing contractor and providing information about your upcoming move, whether stateside or overseas. To begin the transfer process, your losing contractor will ask for:

• Your sponsor’s name.

• Your name and names of family members who are transferring to the new location.

• Your sponsor’s Social Security Number.

• Your or your spouse’s cell number.

• Your or your spouse’s e-mail address.

• The estimated date of relocation.

• Where you are moving to determine the appropriate TRICARE option.

Note: If you would like to transfer to a U.S. Family Health Plan, you’ll have to call U.S. Family Health Plan directly to enroll.

To complete the transfer process:

• Your losing contractor shares your information with your gaining contractor.

• Your gaining contractor then contacts you within five business days of your anticipated arrival date.

• Your gaining contractor verifies your date of arrival, and discusses your TRICARE Prime, TRICARE Prime Remote, TRICARE Overseas Program Prime, TOP Prime Remote enrollment options.

• If during this call, you let the contractor know your arrival date changed, your gaining contractor will contact you at a later time, up to three more times, to confirm your information. If your arrival date changes, your gaining contractor will then contact you within five days of the new date.

• The date of the call will be your effective enrollment date as long as you agree to the transfer, but your enrollment status is only complete when the contractor has all your enrollment information.

• If no one calls ahead to transfer your and your family’s enrollment, please call your gaining contractor upon your arrival at the new location. Your gaining contractor may then transfer enrollment via telephone or direct your family to other enrollment transfer alternatives:

• Online through the Beneficiary Web Enrollment Web site, not available for overseas enrollments. Active duty service members may only use it for TRICARE Prime Remote enrollments.

• Submitting a TRICARE Prime Enrollment and PCM Change Form to your gaining contractor

• Via mail, the address is on the form.

• By having your sponsor follow local in-processing procedures at the new unit, location. To find out what region you are in, please visit the TRICARE Regions Web page.

 

Contact Information

North Region Contractor, Health Net

1-877-TRICARE, 1-877-874-2273

www.hnfs.com

South Region Contractor, Humana Military

1-800-444-5445

Humana-Military.com

West Region Contractor, UnitedHealthcare

1-877-988-WEST, 1-877-988-9378

www.uhcmilitarywest.com

TRICARE Eurasia-Africa Regional Call Center

Commercial: +44-20-8762-8384

Toll-free from the U.S.: 1-877-678-1207

www.tricare-overseas.com

TRICARE Latin America & Canada Regional Call Center

Commercial: 1-214-942-8393

Toll-free from the U.S.: 1-877-451-8659

www.tricare-overseas.com

TRICARE Pacific Regional Call Center

Commercial: Singapore: +65-6339-2676; Sidney: +61-2-9273-2710

Toll-free from the U.S.: Singapore: 1-877-678-1208; Sidney: 1-877-678-1209

www.tricare-overseas.com

 

Send your questions to askthedoc@nellis.af.mil.

You can easily transfer your and your family’s enrollment by contacting your losing contractor and providing information about your upcoming move, whether stateside or overseas. To begin the transfer process, your losing contractor will ask for:• Your sponsor’s name.• Your name and names of family members who are transferring to the new location. • Your sponsor’s Social Security Number.• Your or your spouse’s cell number.• Your or your spouse’s e-mail address.• The estimated date of relocation.• Where you are moving to determine the appropriate TRICARE option.Note: If you would like to transfer to a U.S. Family Health Plan, you’ll have to call U.S. Family Health Plan directly to enroll.To complete the transfer process:• Your losing contractor shares your information with your gaining contractor.• Your gaining contractor then contacts you within five business days of your anticipated arrival date. • Your gaining contractor verifies your date of arrival, and discusses your TRICARE Prime, TRICARE Prime Remote, TRICARE Overseas Program Prime, TOP Prime Remote enrollment options.• If during this call, you let the contractor know your arrival date changed, your gaining contractor will contact you at a later time, up to three more times, to confirm your information. If your arrival date changes, your gaining contractor will then contact you within five days of the new date.• The date of the call will be your effective enrollment date as long as you agree to the transfer, but your enrollment status is only complete when the contractor has all your enrollment information.• If no one calls ahead to transfer your and your family’s enrollment, please call your gaining contractor upon your arrival at the new location. Your gaining contractor may then transfer enrollment via telephone or direct your family to other enrollment transfer alternatives:• Online through the Beneficiary Web Enrollment Web site, not available for overseas enrollments. Active duty service members may only use it for TRICARE Prime Remote enrollments.• Submitting a TRICARE Prime Enrollment and PCM Change Form to your gaining contractor • Via mail, the address is on the form. • By having your sponsor follow local in-processing procedures at the new unit, location. To find out what region you are in, please visit the TRICARE Regions Web page.
Contact InformationNorth Region Contractor, Health Net1-877-TRICARE, 1-877-874-2273www.hnfs.comSouth Region Contractor, Humana Military1-800-444-5445Humana-Military.comWest Region Contractor, UnitedHealthcare 1-877-988-WEST, 1-877-988-9378 www.uhcmilitarywest.comTRICARE Eurasia-Africa Regional Call CenterCommercial: +44-20-8762-8384 Toll-free from the U.S.: 1-877-678-1207 www.tricare-overseas.com TRICARE Latin America & Canada Regional Call CenterCommercial: 1-214-942-8393 Toll-free from the U.S.: 1-877-451-8659 www.tricare-overseas.comTRICARE Pacific Regional Call CenterCommercial: Singapore: +65-6339-2676; Sidney: +61-2-9273-2710 Toll-free from the U.S.: Singapore: 1-877-678-1208; Sidney: 1-877-678-1209 www.tricare-overseas.com

 




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