A.Sometimes it’s hard to know when to seek medical help for urgent health problems. Having access to a trusted medical professional at a moment’s notice is invaluable. The new TRICARE Nurse Advice Line does just that. Starting April 25, 2014, all TRICARE beneficiaries in the continental United States, Alaska and Hawaii can get health advice by calling the NAL, toll-free and 24/7.
The NAL number is 1-800-TRICARE, 874-2273.
The NAL is a team of registered nurses who answer urgent healthcare questions. They give beneficiaries professional medical advice to help decide whether self-care is the best option, or they should see a healthcare provider. They will recommend if it’s ok to wait for care, or if beneficiaries should seek urgent or emergency care. There is always a live person on the line to answer health questions.
The NAL has pediatric nurses to answer children’s health questions. If follow-up to the child’s care is needed or requested, the NAL will call back to check on them a few hours later. The NAL can also help beneficiaries find the closest medical care if needed.
When beneficiaries call the NAL, a representative checks their eligibility in the Defense Enrollment and Eligibility Reporting System. Beneficiaries with an urgent health care concern or question speak to a registered nurse who asks the beneficiary a series of standard questions to recommend the next steps and give them best advice possible. The NAL can also make appointments at military hospitals and clinics for TRICARE Prime beneficiaries enrolled to those facilities. The appointment feature of the NAL is being phased in for Prime enrollees to military hospitals and clinics between April 25 and June 27, 2014. If you are a Prime MTF enrollee, please consult your MTF for the date you can use this feature of the NAL. Prime MTF enrollees can currently use the health advice feature of the NAL.
Beneficiaries can still call their PCM or clinic for medical advice and appointments. The NAL is a new and easy option for beneficiaries to access care quickly at any time. To access the NAL dial 1-800-TRICARE, 874-2273, and select option 1.
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