Health & Safety

August 22, 2014

Ask the Doc

99th Medical Group

doctor
Q. Have health questions? Call the TRICARE Nurse Advice Line.

A.Sometimes it’s hard to know when to seek medical help for urgent health problems. Having access to a trusted medical professional at a moment’s notice is invaluable. The new TRICARE Nurse Advice Line does just that. Starting April 25, 2014, all TRICARE beneficiaries in the continental United States, Alaska and Hawaii can get health advice by calling the NAL, toll-free and 24/7.
The NAL number is 1-800-TRICARE, 874-2273.
The NAL is a team of registered nurses who answer urgent healthcare questions. They give beneficiaries professional medical advice to help decide whether self-care is the best option, or they should see a healthcare provider. They will recommend if it’s ok to wait for care, or if beneficiaries should seek urgent or emergency care. There is always a live person on the line to answer health questions.
The NAL has pediatric nurses to answer children’s health questions. If follow-up to the child’s care is needed or requested, the NAL will call back to check on them a few hours later. The NAL can also help beneficiaries find the closest medical care if needed.
When beneficiaries call the NAL, a representative checks their eligibility in the Defense Enrollment and Eligibility Reporting System. Beneficiaries with an urgent health care concern or question speak to a registered nurse who asks the beneficiary a series of standard questions to recommend the next steps and give them best advice possible. The NAL can also make appointments at military hospitals and clinics for TRICARE Prime beneficiaries enrolled to those facilities. The appointment feature of the NAL is being phased in for Prime enrollees to military hospitals and clinics between April 25 and June 27, 2014. If you are a Prime MTF enrollee, please consult your MTF for the date you can use this feature of the NAL. Prime MTF enrollees can currently use the health advice feature of the NAL.
Beneficiaries can still call their PCM or clinic for medical advice and appointments. The NAL is a new and easy option for beneficiaries to access care quickly at any time. To access the NAL dial 1-800-TRICARE, 874-2273, and select option 1.

 

Send your questions to askthedoc@nellis.af.mil




All of this week's top headlines to your email every Friday.


 
 

 
U.S. Air Force photo by Airman 1st Class Mikaley Towle

57th AMXS TSgt saves AF $5 million

U.S. Air Force photo by Airman 1st Class Mikaley Towle Tech. Sgt. Dennis Hertlein, 57th Aircraft Maintenance Squadron Viper Aircraft Maintenance Unit specialist expediter, poses in front of an F-16 Fighting Falcon at Nellis Air...
 
 

NTTR supports first F-35B integration into USMC’s weapons school exercise

NELLIS AIR FORCE BASE, Nev. — The Nevada Test and Training Range was part of history April 21, when four U.S. Marine Corps-assigned F-35B Lightning IIs participated in its first Marine Corps’ Final Exercise of the Weapons and Tactics Instructor course on the NTTR’s ranges. The Final Exercise, or FINEX, is the capstone event to...
 
 

April is America’s PrepareAthon month

NELLIS AIR FORCE BASE, Nev. — Everyone plays an important role in bolstering our preparedness for hazards of all types. The Federal Emergency Management Agency has launched the “America’s PrepareAthon” campaign to build and sustain national preparedness. Thousands of individuals, organizations, schools, and local governments across the nation are actively participating in America’s Pr...
 

 

Who has heard of Special Victims’ Counsel?

NELLIS AIR FORCE BASE, Nev. — When I first briefed the Special Victims’ Counsel Program at Right Start and First Term Airman Center briefings here, audience participation was slim to none. It appeared as though the group I briefed was not interested in learning more about our program or that they didn’t know anything about...
 
 
U.S. Air Force photo by Scott M. Ash

AF top leaders hold event for Sexual Assault Awareness, Prevention Month

U.S. Air Force photo by Scott M. Ash Air Force senior leadership locks arms with members of the Air Staff who lined the Arnold Corridor in recognition of Sexual Assault Awareness and Prevention Month, in the Pentagon April 20. ...
 
 

Presidential Volunteer Service Award winners recognized

Col. Robert Ramsden, 99th Air Base Wing vice commander, poses with the Presidential Volunteer Service Award bronze category winners during the civilian volunteer appreciation ceremony held at The Club on Nellis Air Force Base, Nev., April 16. The Presidential Volunteer Service Award was given to individuals who completed 100 to 249 hours of volunteer service...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin