During the annual Airbus Suppliers Awards ceremony held during the Farnborough Air Show 2012, Didier Lux, Airbus executive vice president Customer Services, presented awards to recognize systems and equipment suppliers to Airbus who have achieved outstanding levels of customer satisfaction.
To determine the shortlist, the rating process included inputs from 124 participating Airbus operators – more than ever before. The awards are divided into two categories: ‘Gold’ and ‘Silver’.
Gold Award: Airbus Kid Systeme / Airbus Cabin Systems; Airbus Avionics; Rockwell Collins Avionics; Thales Avionics; Technofan; and Diehl Aerospace received each a Gold Award for their consistent delivery of “Exceptional Customer Support Performance” and being in the top 10 for five years or more.
Silver Award: EADS Sogerma (Technical Seats); Hamilton Sundstrand; Nord Micro; and Messier-Bugatti-Dowty (Landing Gears and Systems Integration Division) received each a Silver Award for their consistent delivery of “Excellent Customer Support Performance” and being in the top 10 ranking.
Most Improved Supplier Award: Aircelle for their gain of 14 ranks and 4.32 points in the Rating this year.
The major equipment suppliers to the Airbus family are rated on three criteria: the ability to provide continuously reliable equipment and systems including technical support; ensuring effective operational support services are aligned to Airbus support standards; benchmarking cost of ownership in terms of spares pricing and equipment direct maintenance cost.
“Following a constantly increasing response rate, 124 airlines representing 90 percent of the Airbus in-service fleet have participated to the Supplier Support Rating,” said Lux. “Once more, this clearly demonstrates that the Airbus Supplier Support Rating is setting the standards within our industry.”
The next rating cycle will be launched during the final quarter of 2012. Airbus monitors suppliers ensuring they instigate dedicated actions and thus continuously improve their own performance, and benefiting the reliability of the Airbus fleet as a whole.
Cabin Buyer Furnished Equipment suppliers received their awards earlier this year at the Aircraft Interiors Expo in Hamburg, Germany. Engine manufacturers are not included in these awards as they are rated separately.