Hamilton Sundstrand Corporation, a subsidiary of United Technologies Corporation, was recently recognized by GE Aviation for outstanding customer service for its work as a GE supplier on the Engine Alliance GP7200 engine program.
Hamilton Sundstrand’s Customer Service organization received an overall score of 6.3 on a Likert scale of 7 on its annual customer satisfaction survey sent to GE Aviation in November, 2011. This score translates to UTC ACE Gold performance.
“Congratulations on the very good trend,” said Stephen Lambert, Engine Alliance fleet program manager. “The team has provided outstanding support of the GP7200 Engine Program, and continues to work through fleet issues to closure.”
GE Aviation noted several Hamilton Sundstrand accomplishments, including strong engineering support on all technical requests, satisfactory spare parts planning and solid execution on repair turnaround time.
“Hamilton Sundstrand has a strong partnership with GE Aviation and the Engine Alliance on the GP7200 engine program and we are thrilled to receive this recognition,” said Jim Patrick, Hamilton Sundstrand Customer Service vice president and general manager.
The Engine Alliance is a 50-50 joint venture between Pratt & Whitney and GE Aviation. Its GP7200 engine is the market-leading, most fuel-efficient engine powering the Airbus A380.
As a supplier to GE on the program, Hamilton Sundstrand provides the GP7200 Main Fuel Pump and Fuel Manifold. The Entry-Into-Service for these products commenced in 2008, with Emirates as the launch operator. There are now 34 GP7200-engine powered A380s in service with Emirates, Air France and Korean Air. Other Engine Alliance customers include Air Austral, Etihad Airways and Qatar Airways.
With 2011 sales of $6.2 billion, Hamilton Sundstrand is headquartered in Windsor Locks, Conn. Among the world’s largest suppliers of technologically advanced aerospace and industrial products, the company designs, manufactures and services aerospace systems and provides integrated system solutions for commercial, regional, corporate and military aircraft. It also is a major supplier for international space programs.