Veterans

July 18, 2012

VA improves online access to benefits information

Nearly 1.7 million veterans and service members have registered for the Department of Veterans Affairs-Department of Defense web portal, eBenefits, which provides online information and access to a wide variety of military and veteran benefits resources.

A VA news release issued July 18 says about 1.67 million users have signed up, and notes the strong pace of registrations for the site since its launch in October 2009 has allowed VA to exceed its fiscal year 2012 agency priority goal of 1.65 million user. That puts it on track to meet the 2013 goal of 2.5 million.

“We know that three out of four veterans who use VA services want to connect online, so we must be there for them with the information they need,” Allison Hickey, the VA’s undersecretary for benefits, stated in the release.

Hickey added that eBenefits “is clearly becoming the platform of choice for veterans seeking access.”

Veterans and service members new to the eBenefits website are guided through the registration process to get a full-access account, called a premier account which allows maximum ability to update personal information and learn about benefits without having to visit a VA facility. With the premier account, veterans can access multiple applications on the secure portion of the website.

A premier account also allows veterans to check the status of compensation and pension claims filed with VA. This feature, the most popular within the eBenefits application, had over 700,000 visits in June alone, according to the news release. Overall, visits to the site have increased 60 percent over the previous year, approaching 2 million each month.

On July 1, VA introduced its 11th consecutive quarterly release of improvements to the eBenefits application, including benefits eligibility email messages to service members as they reach career milestones and a new Career Center page.

Another key function is a single sign-on capability for veterans to transition securely between benefits information on eBenefits and health information on VA’s myHealtheVet website without an additional log-on.

VA says it has completed a record-breaking 1 million claims per year during the last two fiscal years and is on target to complete another 1 million claims in fiscal year 2012.

Even so, the agency acknowledged too many veterans have to wait too long to get the benefits they have earned, and that is why VA is aggressively building a strong foundation for a paperless, digital disability claims system that it says will transform operations and eliminate the backlog. The VA says the plan will help achieve Secretary Eric K. Shinseki’s goal of completing veterans’ claims in less than 125 days with 98 percent accuracy in 2015.




All of this week's top headlines to your email every Friday.


 
 

 
Air Force photograph by SSgt. Whitney Stanfield

POW visits Pentagon tribute section, reminisces about hard times

Air Force photograph by SSgt. Whitney Stanfield Retired Col. Leon Ellis visits the Air Force prisoner of war tribute section in the Pentagon July 16, 2015. Ellis, a Vietnam War POW, admired a painting by Maxine McCaffrey. The p...
 
 
Air Force photo by Gina Randall

Optimism helped Vietnam vet survive as POW

Air Force photo by Gina Randall Retired Maj. Spike Nasmyth, speaks with airmen during a lunch July 8, 2015, at Royal Air Force Mildenhall, England. Nasmyth spoke about how prisoners of war communicated with one another in the c...
 
 
Air Force photograph by Scott M. Ash

WWII Veteran, POW receives Presidential Unit Citation

Air Force photograph by Scott M. Ash Sen. John McCain and Air Force Vice Chief of Staff Gen. Larry O. Spencer congratulate 2nd Lt. John Pedevillano, a WWII Army Air Corps B-17 bombardier, during a ceremony in his honor, in Wash...
 

 
Air Force photograph by SSgt. Carlin Leslie

AF Vietnam veterans honored on Capitol Hill

Air Force photograph by SSgt. Carlin Leslie Air Force Vice Chief of Staff Gen. Larry O. Spencer, retired Air Force Col. Michael Brazelton, retired Air Force Col. William Driggers Jr., and the executive assistant to the chief ma...
 
 

Soldier missing from Korean War accounted for

The Department of Defense POW/MIA Accounting Agency announced July 1 that the remains of a serviceman, missing from the Korean War, have been identified and will be returned to his family for burial with full military honors. Army Sgt. Joseph M. Snock Jr. of Apollo, Pennsylvania, was buried July 6, in Arlington National Cemetery. In...
 
 

VA expands disability benefits for AF personnel exposed to contaminated aircraft

The Department of Veterans Affairs June 18 published a new regulation that expands eligibility for some benefits for a select group of Air Force veterans and Air Force Reserve personnel who were exposed to the herbicide Agent Orange through regular and repeated contact with contaminated C-123 aircraft that had been used in Vietnam as part...
 




2 Comments


  1. Rick

    That’s fine and dandy, but it’s the regional offices that need the help to speed things up, or hire more people.


  2. […] It Has Improved Online Access To Benefits Information. Nearly 1.7 million veterans and service members have registered for the Department of […]



Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>