Veterans

July 18, 2012

VA improves online access to benefits information

Nearly 1.7 million veterans and service members have registered for the Department of Veterans Affairs-Department of Defense web portal, eBenefits, which provides online information and access to a wide variety of military and veteran benefits resources.

A VA news release issued July 18 says about 1.67 million users have signed up, and notes the strong pace of registrations for the site since its launch in October 2009 has allowed VA to exceed its fiscal year 2012 agency priority goal of 1.65 million user. That puts it on track to meet the 2013 goal of 2.5 million.

“We know that three out of four veterans who use VA services want to connect online, so we must be there for them with the information they need,” Allison Hickey, the VA’s undersecretary for benefits, stated in the release.

Hickey added that eBenefits “is clearly becoming the platform of choice for veterans seeking access.”

Veterans and service members new to the eBenefits website are guided through the registration process to get a full-access account, called a premier account which allows maximum ability to update personal information and learn about benefits without having to visit a VA facility. With the premier account, veterans can access multiple applications on the secure portion of the website.

A premier account also allows veterans to check the status of compensation and pension claims filed with VA. This feature, the most popular within the eBenefits application, had over 700,000 visits in June alone, according to the news release. Overall, visits to the site have increased 60 percent over the previous year, approaching 2 million each month.

On July 1, VA introduced its 11th consecutive quarterly release of improvements to the eBenefits application, including benefits eligibility email messages to service members as they reach career milestones and a new Career Center page.

Another key function is a single sign-on capability for veterans to transition securely between benefits information on eBenefits and health information on VA’s myHealtheVet website without an additional log-on.

VA says it has completed a record-breaking 1 million claims per year during the last two fiscal years and is on target to complete another 1 million claims in fiscal year 2012.

Even so, the agency acknowledged too many veterans have to wait too long to get the benefits they have earned, and that is why VA is aggressively building a strong foundation for a paperless, digital disability claims system that it says will transform operations and eliminate the backlog. The VA says the plan will help achieve Secretary Eric K. Shinseki’s goal of completing veterans’ claims in less than 125 days with 98 percent accuracy in 2015.




All of this week's top headlines to your email every Friday.


 
 

 

VA expands disability benefits for AF personnel exposed to contaminated aircraft

The Department of Veterans Affairs June 18 published a new regulation that expands eligibility for some benefits for a select group of Air Force veterans and Air Force Reserve personnel who were exposed to the herbicide Agent Orange through regular and repeated contact with contaminated C-123 aircraft that had been used in Vietnam as part...
 
 

Soldier missing from World War II accounted for

The Department of Defense POW/MIA Accounting Agency announced Feb. 16 that the remains of a U.S. serviceman, missing since World War II, have been identified and are being returned to his family for burial with full military honors.  U.S. Army Air Forces 2nd Lt. John W. Herb of Cleveland, Ohio, was buried June 18, in...
 
 

VA campaign encourages public to help raise PTSD awareness

As the country recognizes Posttraumatic Stress Disorder Awareness Month, the VA National Center for PTSD is inviting the public to participate in its “PTSD Awareness: June 2015” campaign, which began June 1. This year’s goal is to help more veterans, their families, caregivers and community members understand what PTSD is and know that there are...
 

 
Army photograph by SSgt. Opal Vaughn

U.S. paratroopers, WWII veterans pay homage to D-Day 71st anniversary

Army photograph by SSgt. Opal Vaughn U.S. Army veterans Cpl. George Shenkle, center right, of the 508th Parachute Infantry Regiment, 82nd Airborne Division, and Sgt. Isaac Phillips, center left, of the 4th Infantry Division, sa...
 
 

VA launches community-based employment service for homeless veterans

The Department of Veterans Affairs announced June 10 a new employment program aimed at helping job-ready Veterans exiting homelessness, and those on the brink of homelessness, gain stable and long-term employment. The new program, Homeless Veteran Community Employment Services, relies on Community Employment Coordinators who know their communities and can work with local employers to...
 
 

Arlington denies burial of guardsman killed in chopper crash

Arlington National Cemetery says a Louisiana National Guardsman who was killed in a helicopter crash in the Gulf of Mexico can’t be buried at the hallowed grounds because he was killed during a training exercise. The burial plots are only for service members who die on active duty and space is limited, the cemetery says....
 




2 Comments


  1. Rick

    That’s fine and dandy, but it’s the regional offices that need the help to speed things up, or hire more people.


  2. […] It Has Improved Online Access To Benefits Information. Nearly 1.7 million veterans and service members have registered for the Department of […]



Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>