Health & Safety

June 21, 2012

Tricare Online update

Capt. Jason Kim
Fort Irwin MEDDAC

Several years ago, Army Medical Command launched an initiative called Tricare Online, which allows beneficiaries to book their own primary care appointments online.  The TOL system has undergone a few revisions and updates over the years.  Our local staff at Weed Army Community Hospital has worked with the national TOL folks to improve the Weed Army Hospital TOL site.  We have simplified the booking choices to allow you the fastest and least confusing route to our appointment schedules.

Patients must register within the TOL system prior to booking appointments.  Links on the TOL page will guide you thru registration.   After you’re registered, log on to TOL (https://www.tricareonline.com), click on “Select Visit Reason,” and choose the reason that best meets your needs.

 

Reason Types:

  • Acute: non-emergent, urgent care (24 hours)
  • Appointment Within Next 24 Hours
  • New Problem/Urgent
  • Routine: new health care problem that is not considered urgent (2-7 days)
  • Appointment Beyond Next 24 Hours
  • Established (follow up): other than acute health care, initial PCM appts, or wellness (preventive, health maintenance, periodic exams, check-ups, screenings)
  • Follow-up Visit

 

 

If appointments are available, the appointment times for your Primary Care Manager will appear on the screen.  If your PCM is fully booked, you have the option to book an appointment with another provider on your team.  The improved appointment mapping and streamlined drop down menu should more adequately meet your needs.

The Army continuously strives to make your medical appointment booking experience convenient.  Comments are welcomed and we will openly work to resolve any issues you may have.  The TOL customer service number, available 24 hours a day, is 1-800-600-9332.  To provide local feedback, call Fort Irwin’s Managed Care Division at 380-3107.

As always, you may still choose to contact Central Appointments at 1-866-460-5305 between 7 a.m. and 4 p.m. for active-duty service members and between 8 a.m. and 4 p.m. for family members, reservists, and retirees.




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