Health & Safety

June 21, 2012

Tricare Online update

Capt. Jason Kim
Fort Irwin MEDDAC

Several years ago, Army Medical Command launched an initiative called Tricare Online, which allows beneficiaries to book their own primary care appointments online.  The TOL system has undergone a few revisions and updates over the years.  Our local staff at Weed Army Community Hospital has worked with the national TOL folks to improve the Weed Army Hospital TOL site.  We have simplified the booking choices to allow you the fastest and least confusing route to our appointment schedules.

Patients must register within the TOL system prior to booking appointments.  Links on the TOL page will guide you thru registration.   After you’re registered, log on to TOL (https://www.tricareonline.com), click on “Select Visit Reason,” and choose the reason that best meets your needs.

 

Reason Types:

  • Acute: non-emergent, urgent care (24 hours)
  • Appointment Within Next 24 Hours
  • New Problem/Urgent
  • Routine: new health care problem that is not considered urgent (2-7 days)
  • Appointment Beyond Next 24 Hours
  • Established (follow up): other than acute health care, initial PCM appts, or wellness (preventive, health maintenance, periodic exams, check-ups, screenings)
  • Follow-up Visit

 

 

If appointments are available, the appointment times for your Primary Care Manager will appear on the screen.  If your PCM is fully booked, you have the option to book an appointment with another provider on your team.  The improved appointment mapping and streamlined drop down menu should more adequately meet your needs.

The Army continuously strives to make your medical appointment booking experience convenient.  Comments are welcomed and we will openly work to resolve any issues you may have.  The TOL customer service number, available 24 hours a day, is 1-800-600-9332.  To provide local feedback, call Fort Irwin’s Managed Care Division at 380-3107.

As always, you may still choose to contact Central Appointments at 1-866-460-5305 between 7 a.m. and 4 p.m. for active-duty service members and between 8 a.m. and 4 p.m. for family members, reservists, and retirees.




All of this week's top headlines to your email every Friday.


 
 

 
Photo by Casey Slusser, TASC

New era of NTC leadership begins

Photo by Casey Slusser, TASC Brigadier Gen. Joseph Martin (left) receives the National Training Center colors from Lt. Gen. Patrick Donahue II, deputy commanding general of United States Army Forces Command, during a change of ...
 
 

Honoring Holocaust victims

The nation observes Days of Remembrance to remember the Holocaust and honor the victims and survivors of that genocide. This year, the week-long commemoration is from April 12 through April 19. The theme is “Learning from the Holocaust: Choosing to Act” and was designated by the United States Holocaust Memorial Museum in Washington. An observance...
 
 

You have to start with a dream

Gustavo Bahena Colonel Cathy Walter, deputy commander of Nursing Services with United States Army Medical Department Activity here, speaks at the 2015 Fort Irwin Women’s History Month celebration, March 11. Fort Irwin celebrated Women’s History Month with a ceremony at a packed venue here, March 11. Sandy Basin Community Center was standing room only for...
 

 
G.A. Volb

Army Surgeon General lauds realism in training

G.A. Volb Lt. Gen. Patricia Horoho (left), Army surgeon general and commander of United States Army Medical Command, looks on as Soldiers from the 15th Brigade Support Battalion out of Fort Hood, Texas, provide treatment to the...
 
 
Photo by Gustavo Bahena, Public Affairs Office

Dedicated to helping victims

Photo by Gustavo Bahena, Public Affairs Office Staff of the National Training Center and Fort Irwin Advocacy Center includes professionals from Social Work Services, Family Advocacy Program and the Sexual Harassment/Assault Res...
 
 
Gustavo Bahena

‘Making a Difference’

Gustavo Bahena Guy Shields, communications and public affairs officer for Army Emergency Relief headquarters in Virginia, spoke at the AER fundraising campaign kick-off here, March 9. He emphasized that leaders can make a diffe...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin