Army

October 4, 2012

What do to when your household goods get damaged in transit

Capt. Jennifer Donahue
Client Services NTC and Fort Irwin

You just arrived to Fort Irwin. You are very happy that your household goods have just arrived – finally, a bed to sleep on. As the movers are unpacking, you notice damage to your furniture. Later when you are unpacking your boxes, you notice that many items are broken. What do you do?

The number one thing to remember with submitting a claims is – keep all of your documentation! Keep copies of everything and have proof that you sent it.

Your mover, or transportation service provider, must list all missing or damaged items discovered on the day of delivery on Defense Department Form 1840. They will sign the form, you will sign the form, and they will leave you copies of the form. If you discover additional damage when you are unpacking, you must list it on the reverse of the DD Form 1840, called the DD Form 1840R.

In order to be eligible for the full replacement value program, you must report loss or damage to the TSP within 75 days of the date of delivery. Either (1) logon and file the information on the Defense Property System at www.move.mil, (2) mail the information to the TSP (certified mail return receipt), (3) email the TSP (keep a copy), (4) fax the TSP (keep the confirmation), or (5) bring the form to the nearest military claims offices within 70 days of the date of delivery and we will send it to the TSP.

It is recommended that you file online and follow-up by mailing, emailing, or faxing the information to the TSP. This is NOT filing your claim; it is giving the TSP notice that you will file a claim. Within nine months after the date of delivery, you must send the TSP a list of each item that was lost or damaged and give a general description of the damage. Do not wait to file the claim. If the TSP needs additional information, they will contact you. In addition, the TSP is responsible for obtaining estimates.

The TSP will pay, deny, or make a partial offer on completed, substantiated claims within 60 days of receipt and if you accept the offer, the TSP will complete payment within 30 days of receipt of your acceptance. If you have questions or concerns about the offer given to you by the TSP, the military claims office can review the documentation. You can accept the TSP’s offer on some items, but not others and transfer the unsettled portion of the claim to a military claims office.

If you are dissatisfied with the TSP’s handling of your claim, you may transfer all or part of your claim to a military claims office, but will not be entitled to FRV. Military claims offices pay based on depreciated replacement value or repair cost, whichever is less.

The Fort Irwin Claims Office is located in building 288 on Barstow Road, between Second and Third Street, and can be reached at 380-3614. The Transportation Office is located at the Reception Campus, building 105, near Inner Loop Road and First Street, and can be reached at 380-5331.




All of this week's top headlines to your email every Friday.


 
 

 
Leslie Ozawa

New commander for U.S. Army Garrison Fort Irwin

Leslie Ozawa United States Army Garrison Fort Irwin Commander Col. G. Scott Taylor (left) receives a guidon from Thomas Schoenbeck, director of Central Region for Installation Management Command, during a change of command cere...
 
 
11th ACR

Bringing connectivity to GCSS-A in the field

11th ACR Staff Sgt. Don Nottingham from Maintenance Troop, Regimental Support Squadron, 11th Armored Cavalry sets up the Very Small Aperture Terminal here, March 17. During a field training exercise March 16 to 18, here, Mainte...
 
 
Photo courtesy of Col. Fred Meyer, USMA

West Point Cadets assist with storm water management plan

Photo courtesy of Col. Fred Meyer, USMA United States Military Academy Cadets Addison Bieger and Marshall Kobylski (kneeling) work with Reuben Sasaki of the Los Angeles District, U.S. Army Corps of Engineers to take a distance ...
 

 
Photo by PEO Soldier

Operational Camouflage Pattern Army Combat Uniforms available July 1

Photo by PEO Soldier The Operational Camouflage Pattern will be available for purchase in select military clothing sales stores beginning July 1. WASHINGTON (June 1) – The Army announced today the release of the Operation...
 
 
20150214-A-GA823-001

11th ACR leads Army in GCSS-A

Kathleen Miller, assistant deputy chief of staff (Logistics) for the Department of the Army, observes the supply chain process with Soldiers assigned to Maintenance Troop, Regimental Support Squadron, 11th Armored Cavalry Regim...
 
 
Photo by Casey Slusser, TASC

New era of NTC leadership begins

Photo by Casey Slusser, TASC Brigadier Gen. Joseph Martin (left) receives the National Training Center colors from Lt. Gen. Patrick Donahue II, deputy commanding general of United States Army Forces Command, during a change of ...
 




One Comment


  1. […] High Desert Warrior » Army 1 min ago by in Fort Irwin. You can follow any responses to this entry through the | RSS feed. You can leave a response, or trackback from your own site. […]



Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>