Local

May 3, 2013

Fill out those surveys

Have a great provider? Wait times too long? We want to know! Patients are the most important part of our job at Weed Army Community Hospital and we need your feedback to improve and make changes. Did you know that by responding to your APLSS survey, you help fund new staff and programs?

Army Provider Level Satisfaction Survey also known as “apples,” is a great way for patients to rate the services they receive during visits. APLSS is a confidential survey administered by the Office of the Surgeon General. Patients are randomly selected and the surveys are typically sent out within 48 hours of their appointment.

United States Army Medical Department Activity/WACH officials want all patients to be able to “voice their opinion” concerning their overall visit.

APLSS asks patients about certain aspects of their visit, and most importantly, their overall satisfaction level with the entire visit. The survey consists of 10 to 25 questions, and takes five to 10 minutes to complete. If you receive an APLSS survey in the mail, you can either mail it back in the pre-addressed envelope, or go on-line to complete the survey.

The surveys are a key tool to identify areas we can improve while providing world-class military medicine. The surveys can also earn MEDDAC money. With this money MEDDAC is able to increase the number of service providers we have and improve our facilities for you, our patients. We appreciate all your comments! The greater the number of responses, the better we can serve you!

The next time you receive an APLSS survey in the mail, respond online or by phone, and participate in improving WACH. Help us make Weed Army Community Hospital a better place!




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