Keeping up with the rapidly increasing number of TRICARE beneficiaries, who most often turn to a laptop or cell phone when they have questions, walk-in service at Weed Army Community Hospital’s TRICARE Service Center, here, will no longer be available as of April 1. Find out more at www.tricare.mil/TSC.
Patients of WACH still have a wide variety of secure, electronic customer service options available through www.tircare.mil. The new “I want to…” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.
When walk-in service ends April 1, beneficiaries who want to receive personal assistance can call United Healthcare for Military & Veterans at 1-877-988-WEST (9378) enrollment and benefit help. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus.
Beneficiaries can get TRICARE benefit information at www.tricare.mil, and make enrollment and primary care manager changes, and more at www.tricare.mil/enrollment.
Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them the old fashion way, through the U.S. mail – at a cost of less than 50 cents. Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSC’s, the Department of Defense estimates savings of $250 million over 5 years. The changes do not affect TRICARE benefits or health care delivery.
What to do if:
1. What if I want to change my PCM? Visit www.tricare.mil/enrollment or call 1-877-988-WEST.
2. Who do I talk to if I have a question about my benefits? Call United Health for Military & Veterans at 1-877-988-WEST (9378).
3. Can I mail my forms instead of doing this online? Yes. Download the forms at www.tricare.mil/Forms/ClaimForms/Medical.aspx, fill them out and mail to the correct address found here: www.tricare.mil/Forms/ClaimForms/Medical/Addresses.aspx.