Corvias Military Living, the military housing division of Corvias Group, announced March 28 it earned the highest resident satisfaction score for 2015 among companies with portfolios larger than 10,000 units from SatisFacts.
This award marks the eighth year in a row that Corvias has ranked first nationally in the SatisFacts Annual Resident Survey and the ninth consecutive year it has achieved the Superior Company Score award.
Out of a possible 5.00 score, Corvias Military Living residents gave the company a 4.27 in the 2015 survey.
Corvias earned the Superior Service distinction at 39 of the military communities the company manages throughout the country with a score of 4.0 to 4.7. Three communities earned the highest honors, Exceptional Service achievement, with a score of 4.5 or above, highlighted by Fort Bragg’s Randolph Pointe.
“These results are very important to us and our mission to deliver the best on-base living experience to service members and their families because it provides frank, honest evaluation of our work,” said Chuck Parker, Division President for Corvias Military Living. “We are extremely honored that our residents think so highly of the work that we do and thank them for their feedback.”
The SatisFacts survey is a resident relationship management service for a variety of multifamily property management companies in different sectors, including military. Over 300 different firms were evaluated by their residents in the 2015 survey interviews, which are voluntary and conducted at random over the phone and online.
“Achieving the highest resident rating nation-wide again this year speaks volumes about how passionate Corvias employees are about their jobs and those they serve,” said James Watters, Director of Business Operations, ApartmentRatings.com and SatisFacts Research. “Corvias’ award-winning scores are consistent with those they have received every year and validate their superior service and commitment to resident satisfaction.”
Corvias’ military housing portfolio is comprised of almost 25,000 homes on more than 10,000 acres of land across 13 Army and Air Force installations from Alaska to Florida. As part of their efforts to continuously improve quality of life for service members and their families, the company has renovated 11,474 and built 7,442 homes and 30 community centers over the last 13 years.