DOD seeks feedback on housing resident bill of rights

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Air Force graphic by Zoe Schlott The Defense Department is asking current residents of military privatized housing to provide feedback on a draft version of a Resident Bill of Rights. Families living in privatized housing can expect to receive an emailed letter from the Office of the Secretary of Defense which provides instructions on how to complete the survey which is being administered by CEL & Associates, Inc., a third-party consulting firm.

JOINT BASE SAN ANTONIO-LACKLAND, Texas — The Defense Department is asking current residents of military privatized housing to provide feedback on a draft version of a Resident Bill of Rights.

The Air Force is part of a tri-service initiative to create a Resident Bill of Rights that identifies the basic housing rights of service members and their families living in privatized housing.

“Our most important resource is our people. We must protect our people — our Air Force family — by ensuring our privatized housing portfolio provides safe and healthy housing,” said Col. Michael Beach, Air Force Housing program chief. “We value the candid input of our Airmen. This is a real opportunity for them to influence change within the (military housing privatization initiative) program for the better.”

Families living in privatized housing can expect to receive an emailed letter from the Office of the Secretary of Defense which provides instructions on how to complete the survey which is being administered by CEL & Associates, Inc., a third-party consulting firm. CEL will collect resident feedback and analyze the information on behalf of the DOD. All information collected through the survey is confidential. If you are a resident and did not receive the emailed letter by June 18, or you have questions and/or are experiencing technical difficulties, call the toll-free helpline at 800-482-6431, or contact CEL & Associates, Inc. via email at BillofRightsFeedback@celassociates.com.

Participation is voluntary, but the Air Force highly encourages its members to take this opportunity to contribute their voices to improving privatized housing experience for service members and their families, Beach said.

The Resident Bill of Rights is one of 60 initiatives the Air Force will complete as part of its aggressive plan to address housing issues, Beach said. In February 2019, Air Force commanders conducted a health and safety review with all residents in Air Force family housing. The Air Force used this feedback and other internal reviews to identify systemic issues and plot an aggressive campaign to overhaul the program.