PHOENIX — By expanding the use of technology and third-party options, the Arizona Department of Transportation Motor Vehicle Division is making it easier for motorists to renew vehicle registrations, apply for driver licenses and more without visiting MVD offices.
Numbers for 2015 tell the story:
4.4 million: That’s the number of transactions by residents processed last year through ServiceArizona.com. That’s an increase from 4.2 million in 2014. This past year, 60 percent of all vehicle registration renewals were done through ServiceArizona. In addition, 3.3 million transactions were processed through ServiceArizona.com by businesses like car dealerships, bringing the total to 7.7 million transactions. ServiceArizona is accessible through desktops, laptops and mobile devices.
4 million: That’s the number of 2015 transactions processed by Authorized Third Party businesses conveniently located around the state. It’s an increase from 3.8 million in 2014.
By comparison, Motor Vehicle Division offices, which typically handle more complex transactions, processed 3.1 million in 2015.
22, another notable number: It’s how many Authorized Third Party businesses offer assistance with driver licenses and identification cards in addition to the vehicle title and registration services available at most authorized businesses. That’s an increase from seven such businesses in 2014. The Motor Vehicle Division aims to continue to increase that number.
Offering more options to customers is among the many ways the Motor Vehicle Division is improving service and meeting Governor Doug Ducey’s call for innovation and efficiency in state government.
“At MVD, our vision is to get Arizona ‘out of the line and safely on the road.’ Our private industry partners and online service options through ServiceArizona.com make these important transactions more convenient for Arizonans to conduct,” Motor Vehicle Division Director Eric Jorgensen said.
Other alternatives include 39 ServiceArizona kiosks located in many Motor Vehicle Division offices and a few city courthouses. These kiosks offer the same functionality as the ServiceArizona website.
For more information, visit ServiceArizona.com.
A list of Authorized Third Party businesses and MVD offices can be found at azdot.gov/mvdlocations.