Satellite pharmacy lobby closes for facelift

The Luke Air Force Base Satellite Pharmacy will undergo renovations June through September requiring the pharmacy lobby to close during the construction. The drive-thru will be open for prescription pick up only.

During this time, the pharmacy, located in Bldg. 1514, west of the Luke Air Force Base Exchange parking structure, the 56th Medical Group will implement the following changes:

The Exchange Pharmacy, a new and temporary pharmacy, will operate as a pick up/drop off location in the BX across the hall from the barbershop. Hours are 8 a.m. to 5 p.m. Monday through Friday. Customers will not be able to pick up refill medications at this location, but the ScriptCenter (vending machine) will be available for refill pick up.

Messages have been sent to off-base providers asking them to use electronic prescribing, but customers are asked to communicate the same message to their doctor. The doctors need only search electronic health records for DOD Luke.

Customers are asked to use the drop box outside the Satellite Pharmacy for prescriptions for routine maintenance medications from off-base that do not need to be filled the same day.

A pharmacy team representative will be located outside the Satellite Pharmacy providing direction during the first weeks of construction.

Frequently asked questions:

Q. How do I drop-off hand-written prescriptions, and when will they be ready?

A. There are two drop-off locations: Prescriptions left at drop-boxes located on the side walls of the Satellite Pharmacy building will be filled in two duty days. Prescriptions dropped before 2 p.m. at the Exchange Pharmacy located inside the BX can be picked up the same duty day. After 2 p.m. they can be picked up the next duty day.

Q. How do I pick up prescriptions?

A. Picking up refill prescriptions remains the same. Customers will have three options during the automated telephone option for pickup; the ScriptCenter, Satellite Pharmacy (drive thru only), and Scottsdale. All other prescription pick ups will be available where they were dropped off. If dropped off at the Exchange Pharmacy, they will be picked up at the Exchange Pharmacy. If dropped off at the Satellite Pharmacy drop boxes, they will be picked up at the Satellite drive-thru.

Q. What if my doctor faxes, calls, or electronically prescribes a prescription?

A. Faxed prescriptions will be available for pick up 48 hours after we receive them and available for pick up at the Exchange Pharmacy. Electronic prescriptions will be available 24 hours after they are received and available for pick up at the Exchange Pharmacy.

Q. What if I called in my refill for pick up at the Satellite pharmacy?

A. If a customer calls in a refill for pick up at the Satellite pharmacy, it will be available for pick up at the Satellite Pharmacy drive-thru.

Q. Is there an option to call in refills for pick up at the Exchange Pharmacy?

A. No, there is not an option to call in refills at the Exchange Pharmacy since it is only a temporary site.

Unfortunately, delays can be expected. Please plan accordingly.

For more information, call the pharmacy at 623-856-7958. Please help us help you while we renovate and improve our pharmacy services.

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