Air Force Employee Assistance Program: New phone number, new website now live

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The Air Force Employee Assistance Program relaunched Nov. 10 with a new phone number and new website.

The program will provide the same services and same access to care provided in the past with continued access 24/7 via telephone, website or in-person.

The AF Employee Assistance Program program provides civilian employees and their families with free, confidential resources and support to help manage normal everyday life challenges that may affect job performance and personal well-being.

Officials said the program has been available to people within Air Force Materiel Command and at Hill Air Force Base for some time, but it’s new to the service as a whole.

“This program hasn’t been a part of the Air Force culture for long so it’s important to raise awareness about it,” said Danna Plewe, AF Employee Assistance Program program manager. “Everyone has challenges they face in their everyday life and that is the reality of being alive. Those challenges make it hard to be present in the workplace or at home. This program is the civilian employee equivalent of Military OneSource, designed to match members with a plethora of resources available to them.”

No matter if the issue relates to work, relationship, family, health, finances or substance use, AF Employee Assistance Program can help.

All Air Force civilian personnel (APF and NAF), Guard and Reserve, and family members will be able to use the program at no charge to the individual or family member. This will also include any Army personnel that might fall under an installation’s area of responsibility as well.

What has changed is how to access the program:
New phone number: 866-580-9078
New website: www.AFPC.af.mil/EAP

Officials said the changes are due to a changeover with the contract. However, the service to each client will remain the same.

If people call the previously used FOH EAP phone number, they will be transferred to the new number for a period of time.

For more information, contact the Employee Assistance Program program manager at hqafmca1.a1r1.eap@us.af.mil.